Access4 Honours 2023 ANZ Partners of the Year at Inaugural Partner Summit in Port Douglas

Access4 and Dicker Data Announce New Distribution Agreement

Access4 Launches New Simultaneous Calling Product to Enable Channel Partners to Reach More Customers Than Ever Before

Access4 renews agreement with CommsPlus Distribution

Access4, the unified communication-as-a-service (UCaaS) provider, has announced that it has renewed its multi-year distribution agreement with CommsPlus Distribution for three more years.

Initially signed on as an Access4 distributor in 2018, CommsPlus Distribution currently provides the Access4 unified cloud communications and collaboration solution through SASBOSS to over 35 partners nationwide. This includes its own Plant Communications business, which consults, supplies and supports best-in-class unified communications solutions to other IT resellers through an agency model.

Access4 Launches New SMS Service

The new Access4 SMS service enables partners to provide customers with SMS capability to improve business communications, better engage contacts, and setup automated workflows with direct message notifications.

Access4 Acquires Novum Networks To Reinforce Leadership in MSP Channel Voice and Unified Communications

Melbourne-based Unified Communication-as-a-Service provider, Access4, has today announced the acquisition of Perth headquartered BroadWorks provider, Novum Networks.
The acquisition will result in the consolidation of Novum’s network and platform into Access4’s industry leading Voice and UC environment headlined by its internally developed OSS/BSS platform, SASBOSS™.

Access4 enhances SASBOSS™ platform with new Call Analytics

Customer experience insights delivered via in-depth call journey and sentiment analysis with live call management for improved team productivity

Access4 Announce Strategic Global Partnership With UJET

Access4, the leader in SaaS Unified Communication solutions for MSPs, today announced a strategic partnership with UJET, Inc., the world’s first and only CCaaS 3.0 cloud contact centre provider. Under the terms of the partnership, Access4 will now be able to offer UJET’s cloud contact centre solutions to further assist Australian innovative businesses in unifying and enhancing the customer experience to meet the needs of the modern consumer. 

Seven trends on your radar in 2022

After a year marred by disruption and uncertainty, Australian businesses in 2022 are now turning their attention to what the next 12 months has in store. When it comes to technology, 2022 promises to be a period of significant change. Some trends that emerged during the past year will continue to evolve while new ones will be added to the mix. 

How integrating your CRM and Unified Comms platform can boost your customer service

Over the past four decades, CRMs have evolved from technical novelties into ubiquitous and extraordinarily rich data repositories, utilised by international behemoths and one man bands alike. Also high up the must-have tech list is Unified Communications (UC) software, the backbone of the modern omni-channel contact centre – the beating heart of any organisation that interacts regularly with a sizeable customer base.

Not surviving, thriving: Tips to help your business move forward in 2022

After two years of unprecedented uncertainty and disruption, there seems to be some promise in restoring some semblance of normal life as once we knew it. In order to move ahead and thrive in this environment, enterprises will need to abandon the survival mindset they’ve been forced to adopt of late and instead open themselves up to considered risk and growth.

Access4 releases NPS scores gained from MSP channel partners; signalling areas for innovation, investment and improvement.

Australian UCaaS provider, Access4, has today released this year’s NPS scores, gained from 97 MSPs in its partner ecosystem with an overall Net Promoter Score (NPS) of 46 – up 14% from last year and continuing on an upward trajectory.