Access4 Acquires Perth-Headquartered Novum Networks To Reinforce Leadership in MSP Channel Voice and Unified Communications Across Australia and New Zealand

Melbourne-based Unified Communication-as-a-Service provider, Access4, has today announced the acquisition of Perth headquartered BroadWorks provider, Novum Networks.
The acquisition will result in the consolidation of Novum’s network and platform into Access4’s industry leading Voice and UC environment headlined by its internally developed OSS/BSS platform, SASBOSS™.

Access4 enhances SASBOSS™ platform with new Call Analytics

Customer experience insights delivered via in-depth call journey and sentiment analysis with live call management for improved team productivity

Access4 Announce Strategic Global Partnership With UJET

Access4, the leader in SaaS Unified Communication solutions for MSPs, today announced a strategic partnership with UJET, Inc., the world’s first and only CCaaS 3.0 cloud contact centre provider. Under the terms of the partnership, Access4 will now be able to offer UJET’s cloud contact centre solutions to further assist Australian innovative businesses in unifying and enhancing the customer experience to meet the needs of the modern consumer. 

Seven trends on your radar in 2022

After a year marred by disruption and uncertainty, Australian businesses in 2022 are now turning their attention to what the next 12 months has in store. When it comes to technology, 2022 promises to be a period of significant change. Some trends that emerged during the past year will continue to evolve while new ones will be added to the mix. 

How integrating your CRM and Unified Comms platform can boost your customer service

Over the past four decades, CRMs have evolved from technical novelties into ubiquitous and extraordinarily rich data repositories, utilised by international behemoths and one man bands alike. Also high up the must-have tech list is Unified Communications (UC) software, the backbone of the modern omni-channel contact centre – the beating heart of any organisation that interacts regularly with a sizeable customer base.

Not surviving, thriving: Tips to help your business move forward in 2022

After two years of unprecedented uncertainty and disruption, there seems to be some promise in restoring some semblance of normal life as once we knew it. In order to move ahead and thrive in this environment, enterprises will need to abandon the survival mindset they’ve been forced to adopt of late and instead open themselves up to considered risk and growth.

Australian-based UCaaS provider Access4 releases NPS scores gained from MSP channel partners; signalling areas for innovation, investment and improvement.

Australian UCaaS provider, Access4, has today released this year’s NPS scores, gained from 97 MSPs in its partner ecosystem with an overall Net Promoter Score (NPS) of 46 – up 14% from last year and continuing on an upward trajectory.

Access4 Adds Collaborate with Webex to Its Portfolio of UC Products

Access4, a leader in SaaS Unified Communication Solutions for MSP’s,  is excited to announce that the company has partnered with Cisco, the global leading provider in video conferencing and messaging solutions, to bring the best-in-class complete collaboration experience to partners and customers in Australia and New Zealand. The solution seamlessly delivers Access4 hosted BroadWorks calling solutions with Webex advanced messaging and meeting capabilities, all within a single app.

Improving customer “stickiness” through services and partnering

Events of 2020 have meant that customer churn has become an even greater challenge and concern for MSPs. According to IT Glue, across the APAC region, over half of MSPs (51 per cent) reported monthly revenue decreases as a result of lockdowns and other market conditions through the year, and over a third (36 per cent) cited customer churn as a big concern.

Aussie UCaaS Vendor Access4 adds call analytics to SASBOSS platform

Unified communications-as-a-service vendor Access4 has added call analytics capabilities to its SASBOSS provisioning and management platform with a new partnership with vendor Tollring

How communication innovation is a golden opportunity for Australian MSPs

The great business and technology trend of 2020 has been the shift to distributed working. Through lockdowns and new social distancing requirements, organisations have been forced through policy, financial and social pressure to rapidly shift to open networks and remote working. 

Access4 Microsoft Teams Calling announced Platform Innovator 2020

The Access4 Team are today celebrating the announcement of the 2020 CRN Impact Awards – Platform Innovator award for Microsoft Teams Calling.