Service call centre

Increase contact centre efficiency and quality for all inbound and outbound calls 

Contact centres have dynamic and ever-changing requirements for their telephony systems. Efficiency, scalability and reliability are three constant demands of contact centres, and form the basis of what Access4’s Contact Centre as a Service platform is built on

  • Offer next-generation telephony services that are built on carrier-grade infrastructure and reliable voice systems
  • Sell feature-rich interactions across multiple contact channels including voice, message, video and SMS. Provide flexibility and faster resolution times to contact centres whose requirements peak and trough 
  • Benefit from the Access4’s partner-focused channel model with available pre-sales technical engineers to support you through the sales cycle  

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Webex integration

One platform. Multiple contact centre solutions

Built with a modular design and a variety of integrations, Access4’s CCaaS solution allows you to design bespoke contact centre solutions for a variety of customers on one single platform. Reduce overhead and time spent managing stand-alone Contact Centre technologies

  • Single platform for all Contact Centre quoting, sales, provisioning, feature build, integration, monitoring and management 
  • Tailor solutions to what your customers need right now, and offer flexibility to change at speed depending on their business requirements 
  • Run from a single unified platform built on carrier-grade infrastructure 
  • Provide continuity, clarity and an enhanced user experience for your customers 

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Our Contact Centre-as-a-Service Products

Explore more of our CCaaS products below


Change the way you work

Case Studies

Our clients love the speed of implementation, platform flexibility and ease of user adoption. Access4 empowers us to achieve highly successful outcomes every time.

Bill Grey – Business Development Manager, Prosum


Cloud contact centre solution