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Access4’s Customer Experience (CX) portfolio enables your customers to run highly effective omnichannel contact centres.
With built-in analytics, automation, and intelligent routing, Access4 makes delivering exceptional customer experiences simple, scalable, and profitable.
Our CX portfolio empowers partners to expand their offering and enter high-growth markets.
With Access4, you can deploy contact centre solutions that work seamlessly across voice, chat, email, and Teams. All supported by SASBOSS®.
Deliver smarter customer engagement by selling Access4’s range of CX solutions. All powered by SASBOSS®.
Xima is a cloud-based contact centre solution helping businesses simplify and modernise customer engagement. With omnichannel support, advanced analytics, and flexible licensing, Xima makes it easier for partners to enter and grow in the CX space.
Ideal Fit:
Contact centres and customer-facing organisations in finance, healthcare, hospitality, and service industries.
CC4Teams transforms Microsoft Teams into a fully functional contact centre. This means partners can deliver complete CX solutions directly into a customer’s existing Microsoft ecosystem, without needing additional platforms.
Ideal Fit:
Organisations already using Teams that want to extend into omnichannel customer service.
ROGER365.io (R365) integrates deeply within Microsoft Teams to deliver omnichannel customer engagement enhanced by AI insights. Partners gain a competitive edge with a solution that fits naturally into existing Teams workflows.
Ideal Fit:
Service desks, utilities, insurance, healthcare, and other Teams-centric organisations.
CXConnect links Access4’s calling platforms with market-leading contact centre providers like Genesys and NICE. It allows partners to deliver premium SIP trunking, resilience, and compliance, while retaining ownership of the customer relationship.
Ideal Fit:
Any organisation requiring resilient, carrier-grade connectivity for their contact centre solution.
CX is only one part of a modern communications ecosystem. Build stronger, high-value customer solutions by combining CX with Access4’s Unified Communications (UC) and User Experience (UX) products.
SASBOSS® centralises provisioning, management, reporting, billing, and compliance across all your solutions. Purpose-built for MSPs, it gives you full visibility and control across your entire customer base.
Automated provisioning to eliminate manual workflows
Faster onboarding and fewer support tickets
Streamlined billing and account management
Built-in training and certifications via Academe
Got customers you think are a perfect match for Access4’s UC products? Get in touch with us today to unlock new growth and recurring revenue.
As an Access4 partner, you’ll also gain access to Academe, our learning academy. Academe provides training, resources, and certifications to help your team become experts in SASBOSS and the Access4 product portfolio.
