1. Background
In this privacy policy, “we”, “our” and “us” are references to Access 4 Pty Ltd.
For the purposes of this policy, “personal information” means personal information as defined in the Privacy Act 1988 (the “Act”). This includes any information that can reasonably be used to identify you, such as your name, email address, contact details and financial information.
This Privacy Policy explains how we treat personal information you provide to us. We review this policy regularly and encourage you to review it from time to time.
You may request a copy or raise questions or concerns by contacting our Privacy Officer (details below). Copies are provided free of charge.
By interacting with us, you agree to the use of your information in accordance with this policy.
2. Open and transparent management
We take our obligations under the Privacy Act and the Australian Privacy Principles seriously and have implemented procedures and systems to ensure compliance.
We are committed to managing personal information securely, confidentially and in an open and transparent manner.
3. Collection of personal information
3.1 Types of information collected
We collect personal information about customers, contractors, suppliers, employees, users of our websites and other stakeholders in the course of conducting our business.
- Names, dates of birth and contact details
- Product and service information
- Financial and credit information
- Employment and educational background
- Interests, preferences and feedback
- Images captured via surveillance cameras at our premises
3.2 How we collect personal information
We generally collect personal information directly from you via websites, applications, forms, correspondence, telephone calls, social media and events.
We may also collect information from third parties such as credit reporting bodies, contractors and business partners where permitted by law.
3.3 Cookies
We use cookies to improve website functionality and user experience. Cookies are small data files stored on your device and may collect personal information.
3.4 Other sources
- Authorised third parties
- Business partners and distributors
- Recruitment agencies and referees
- Third-party platforms such as Google
- Credit reporting bodies
- Related companies including Novum Networks Pty Ltd
4. Use or disclosure of personal information
4.1 Purpose of use
- Providing and improving products and services
- Account management and customer support
- Identity verification and credit assessment
- Marketing, communications and promotions
- Fraud prevention and investigations
- Legal and regulatory compliance
4.2 Disclosure
We may disclose personal information to service providers, advisers, insurers, regulators, business partners and related entities where required or permitted by law.
5. Direct marketing
5.1 What is direct marketing?
Direct marketing includes communication via email, SMS, telephone, social media, digital advertising and post.
5.2 Opting out
You may opt out of direct marketing at any time by contacting our Privacy Officer.
6. Cross-border disclosure
Personal information may be disclosed overseas where permitted by law and where appropriate safeguards are in place.
7. Security of personal information
7.1 Protection
We take reasonable steps to protect personal information from misuse, loss, unauthorised access or disclosure.
7.2 Destruction
When personal information is no longer required, it will be destroyed or de-identified unless retention is required by law.
8. Complaints
Complaints relating to privacy matters may be made to our Privacy Officer and will be handled promptly and confidentially.
9. Access to personal information
Individuals may request access to personal information we hold in accordance with applicable privacy laws.
10. Correction of personal information
10.1 Corrections
We will correct personal information that is inaccurate, out of date, incomplete or misleading upon request.
10.2 Refusals
If we refuse a correction request, we will provide written reasons and available complaint mechanisms.
11. Third-party sites
We are not responsible for the privacy practices of third-party websites linked from our site.
12. Breaches
Eligible data breaches will be handled and reported in accordance with Australian and New Zealand privacy laws.
13. Cloud service obligations
Access4 stores and processes personal data on behalf of cloud clients in compliance with applicable legal obligations.