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Melbourne, 14 February 2022 – Access4, the leader in SaaS Unified Communication solutions for MSPs, today announced a strategic partnership with UJET, Inc., the world’s first and only CCaaS 3.0 cloud contact centre provider. Under the terms of the partnership, Access4 will now be able to offer UJET’s cloud contact centre solutions to further assist Australian and New Zealand innovative businesses in unifying and enhancing the customer experience to meet the needs of the modern consumer.
The integration of UJET’s ultra-modern cloud contact centre solution into Access4’s award-winning SaaS platform SASBOSS™ continues the expansion of best of breed unified communications to Access4’s product catalogue.
Access4 will now enable hybrid environments for customers which require a breadth of cloud UC and contact centre solutions in the same environment and with the same provider thereby offering enterprises of all sizes a unique proposition in the ANZ market. Additionally, this partnership helps digitally focused businesses adopt scalable, reliable, and secure customer experience tools, eliminating operational silos while creating more intelligent and natural customer interactions.
“It will be incredible to work with Access4, an organisation that shares our customer-first mindset and whose goals align with our own,” said Karen Bowman, VP, Channel at UJET. “We are proud to be partnering with Access4 and are thrilled to help them deliver on that shared vision by providing tailor-made cloud contact centre solutions into the growing ANZ market and greater APAC region.”
Access4’s partner network will have access to UJET’s contact centre products and features, which includes a unique approach to an embeddable experience, enabling businesses to fully integrate support into their existing mobile experience. With UJET’s in-app support (SDK), businesses can eliminate fragmented and repetitive customer interactions while unifying their data for a more intelligent and secure customer journey. The new UJET Virtual Agent provides proactive, conversational AI to empower both customers and contact centre agents.
“It is paramount that we help navigate our partners through the current business climate and identify ‘born in the cloud’ solutions to improve customer experience and operational efficiencies,” said Tim Jackson, Managing Director, Access4. “This partnership will offer a truly integrated solution for MSP’s who want to unify their contact channels from separate queues to a single combined queue containing chat, calls, email and SMS. The offering will enhance the customer experience by allowing the customer to stay within the one app or website for support, sales or marketing needs.”
Analyst firm, Ecosystm, has found that 65 percent of business leaders in Australia rated improving customer self-service as a top measure to improve customer experience.
Audrey William, Principal Advisor at Ecosystm, says, “Customer teams recognise the importance of meeting and engaging with customers on their own terms. Fifty-four percent of contact centres in Australia are also focused on creating the right omnichannel experience, giving their customers the ability to switch between channels seamlessly without the need to re-authenticate themselves. There has been a rise in customer engagement through mobile apps and social messaging platforms. This highlights the importance of having data synchronised across all channels. UJET’s cloud contact centre solution helps organisations innovate and lead with a mobile first mindset and that’s really important in this new era of customer engagement that we are living in.”
Access4 delivers the power of cloud communication and collaboration tools with advanced PBX features to transform business communications across ANZ. Purpose-built to support partners, Access4 offers a truly multi-tenanted solution, automation and invoicing with global leading vendors and integrations.
Learn more at www.access4.com
UJET is the world’s first and only cloud contact centre platform for smartphone era CX. By modernising digital and in-app experiences, UJET unifies the enterprise brand experience across sales, marketing, and support, eliminating the frustration of channel switching between voice, digital, and self-service for consumers. Offering unsurpassed resiliency and the flexibility to deploy across leading public cloud infrastructures, UJET powers the world’s largest elastic CCaaS tenant at up to 22,000 agents globally and is trusted by innovative, customer-centric enterprises like Instacart, Turo, Wag!, and Atom Tickets to intelligently orchestrate predictive, contextual, conversational customer experiences.
Audrey brings a wealth of experience in the areas of future of work, contact centres, conversational AI, unified communications and collaboration. Audrey has a proven track record both as an analyst and a business leader, having spent close to two decades in various analyst roles at Frost & Sullivan, providing counsel to C-level executives on go-to-market strategies. Beyond her involvement as an analyst, Audrey is also a prominent keynote speaker and regularly quoted in the media for her insights into ongoing technology trends and news. In her free time, she loves to read literary fiction and is a jazz enthusiast.
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