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The way we communicate is constantly changing. The problem with many of our communications methods, however, is that they are not built to change. Traditional phone lines are static and degrade over time, and need replacing. Methods of unified communications like enterprise UCaaS, are built with flux in mind. After the upheavals of the pandemic, it’s important to understand the options available when it comes to rethinking the way that we communicate, both as businesses and customers.
Let’s start with what does UCaaS actually stand for. UCaaS stands for Unified Communications as a Service, and if you’re in business today you might have heard the term around. UCaaS providers like Access4 allow for an integrated communications platform, with cloud UCaaS giving businesses a way to get rid of the cumbersome phone lines and direct connections of years gone by, rolling many important forms of communication services into one platform.
Unified Communications as a Service (UCaaS) is an innovative solution, conceived in the era of digitisation and cloud computing. It amalgamates a plethora of imperative communication functions, enabling them to be accessed from a single, always-available platform. This cohesive structure allows businesses to streamline their operations, fostering effective and efficient communication across multiple channels, thus facilitating seamless collaboration among teams.
When it comes to overall functionality, UCaaS is a holistic platform that centralises diverse communication tools into one easily accessible, constantly operational hub. By enabling voice, video, and messaging features to function cohesively, UCaaS facilitates a more integrated, fluid, and efficient mode of communication for organisations, thereby aiding them in achieving their business objectives more proficiently.
CPaaS stands for Communications Platform as a Service, and it differs from UCaaS. With CPaaS, the focus is on adding functionality to existing back-end operations. It allows for customisation of APIs, integrating communications functions into established processes, and is designed to be customisable. CPaaS is often seen in customer-facing applications.
UCaaS, on the other hand, is more geared towards a unification of all communications and is generally used for internal applications. Enterprise UCaaS is designed with a breadth of business-based communications in mind and is all-encompassing.
UCaaS is a cloud-based communications system, so it doesn’t require the clunky physical infrastructure of traditional communications platforms. Essentially, UCaaS allows for a fully integrated communications service that is provided remotely and accessed anywhere, delivered using the cloud. Unlike traditional communications, UCaaS works through customisable software, which means it’s able to keep evolving and avoid the life expectancy issues of static modes of communications.
UCaaS works by combining communications into one platform for businesses, like text messaging, voice, and video calling. Voice functionality is powered by VoIP – Voice over Internet Protocol – which is an internet-based phone service. UCaaS does away with the need for extensive physical infrastructure to make VoIP work for businesses, with seamless remote access. Unlike traditional VoIP, UCaaS integrates other communications functions other than just voice.
Unified communications provide plenty of advantages over traditional methods of communications, and you only need to look back at the year 2020 to see that. For businesses with a large percentage of employees working remotely, unified communications systems allowed for seamless communication between anyone, anywhere. It took advantage of platforms that combine voice, video messaging, text and many other options, and this quickly became the new norm.
With employees largely out of the office during the pandemic – and with a definite shift towards flexible working arrangements – providing a simplified, cohesive set of communications options means empowering businesses to take on whatever challenges are thrown at them.
By combining a multitude of communications methods into one platform, businesses are able to reduce costs by replacing outmoded communications systems. Instead, they can utilise an agile system that is able to be constantly upgraded and customised with their changing needs. Essentially, the outlay for a system of unified communications in the short term reaps benefits in the long term, as the robust system is built to shift with changes.
Simpler, more effective communications solutions mean value is passed along to the customer too. Communication between customer and business, when ineffective, can be incredibly costly. Unified communications can provide a powerful, yet simple, solution that allows for greater ease of communications for customers.
Setting up your business with UCaaS is as simple as contacting your specialist MSP. Unlike the extensive physical infrastructure required by traditional communications methods, UCaaS is remote, unobtrusive, and simple to acquire. The power of UCaaS is that, unlike in the past, the current size and future growth of a business does not negatively affect set-up requirements – UCaaS is completely scalable.
Whether your business is looking for a streamlined communications option, scalable call centre functionality, or simply want to future-proof communications against the unforeseen, UCaaS is a secure, reliable and, most importantly, powerful option for businesses of any size.
Our partners onboard in one day and once set up can provision within the hour. Equip your business with unified communications and start growing your recurring profit pool.