video call
Access4 | Dec 17, 2020

As the world caught on, a number of video conferencing solutions stepped into the spotlight and emerged as the winners of the pandemic, among them Microsoft Teams, which has shown longevity as the year has progressed, emerging as the first choice for organisations of all sizes transitioning to cloud communication frameworks.

Now, as we begin to farewell 2020, ‘normal’ for offices in 2021 will be about flexible hours, digital collaboration and working from anywhere. Microsoft Teams is key to facilitating this culture.

How does Microsoft Teams work?

Microsoft Teams is a cloud-based application for chat, audio calls, video conferencing and collaboration via the Microsoft productivity suite. However, to better suit the needs of businesses, Microsoft Teams can be extended into a cloud PBX replacement using ‘direct route’ technology. With this activated, organisations can use Microsoft Teams as a full unified communications solution with call centre functionality and advanced call features. Microsoft Teams is a natural choice for businesses transitioning to cloud communications for the first time because an overwhelming number of organisations already use Microsoft Office 365 (Outlook, Word, Powerpoint, Excel and more) company wide and Microsoft Teams is a complimentary app within the suite.

User familiarity with Microsoft products means that the application is intuitive, simple and seamlessly integrated with the productivity apps. Microsoft has also built a strong focus on collaboration adding groups and channels to teams to bring people together to work on common projects. Within these, users can access synced notes and files and work collaboratively in real time.

Consistent with competing solutions, Microsoft Teams is available on all devices and syncs across desktops, tablet and mobile and handsets.

How to use Microsoft Teams Office 365

Teams has been built with enterprise collaboration top of mind. Users can quickly chat or screenshare 1:1 or at a group level and create channels for ongoing discussions. Outlook integrates directly with Teams so you can easily check availability and schedule online meetings with ease. Additionally, Teams integrates with a range of industry preferred applications so you can streamline business processes directly via the app.

One of the greatest collaborative features of Microsoft Teams is the ability to create channels within the app. Channels are thread-based conversations that can be created with either public or private settings to discuss common topics. Channels allow you to keep group members up to date with the latest news, tag specific people and add files to channel tab for quick reference. You can also quickly translate text with one click.

Now, as we begin to farewell 2020, ‘normal’ for offices in 2021 will be about flexible hours, digital collaboration and working from anywhere. Microsoft Teams is key to facilitating this culture.


Microsoft Teams group video call

Group calls in Microsoft Teams have become more intuitive than ever, in addition to scheduling Teams meetings directly in outlook (with cross calendar integration in Teams) you can also create ad-hoc meetings directly within chats for individuals and groups.  Within each meeting you can record, share content and chat and even invite external guests – you just need to invite them using a valid email address.

Microsoft Teams is also fast becoming a preferred tool for webinars and live events. Up to 10,000 people can jump into a call and attendees have access to chat and moderated Q&A. Add to this the expanding range of compatible devices including headsets, speakerphones, web cams, desk phones and teams displays and Teams rooms and Microsoft Teams becomes the #1 choice for flexible collaboration.

Microsoft Teams Calling plans

As great as the free plan of Microsoft Teams is, the real power of Teams comes from adding cloud PBX capabilities. With Microsoft Teams Calling activated, you can add advanced telephony features and call queues which can be synced across multiple devices. Key features include: queuing, PCI compliant recording, forwarding, skill-based routing, IVR (auto-attendant), custom-on-hold music, CRM integration and call analytics.

Selecting a plan to enable these features is easier than ever, Microsoft has expanded licenesing requirements to include any business or enterprise Microsoft 365 license and an appropriate phone system license.

Ready to get started with Microsoft Teams? We’ll connect you with one of our partners and transform your business for the better.

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