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The Ultimate Opportunity for MSP’s:
As Australia and New Zealand re-emerges back into society, priority is on how to integrate the Remote Working, or ‘Modern Distributed Workforce’ movement into long term business. Every organisation will have its own challenges in re-imagining the workplace in a way that ensures business continuity whilst supporting its employees to get off to a positive start.
This workplace re-emergence presents MSP’s with a huge opportunity to support businesses to get on the front foot with their customers by empowering them with effective and competitive Unified Communication solutions that will support the shift back into an adaptable, hybrid workplace.
Industry leading MSPs have been following the trend of integrating Unified Communication as a Service (UCaaS) into their end-to-end solutions, to generate new revenue streams and create stronger relationships with their customers.
There are a number of long term predictions for MSP’s to capitalise on at this time. We’ve divulged them here:
1. Remote Working is the ‘new normal’
Although we are somewhat out of the woods with COVID-19, Australia and New Zealand (and the world at large) is still faced with the daunting task of achieving long term business continuity across multiple facets of business and almost every industry.
‘The workplace of the future’ is certainly here, making Unified Communications more important than ever. Things like customer and employee experience are at the forefront of forward-thinking companies.
Progressive MSP’s have the opportunity to move quickly, by helping businesses of all sizes to future-proof their Unified Communications strategy to enable their teams to work anywhere, at any time and on any device – as quickly as possible.
SASBOSS™ is Access4’s partner-centric automated platform that will allow you to get to market faster, as provisioning can be done within minutes. The variety of products and integrations on the platform make it a breeze for architecting and implementing the best long-term remote working solution for your customers. The complexity of rolling out UCaaS is removed with our platform automation, ensuring seamless integration into your business continuity solutions that traditional UCaaS providers aren’t able to do.
2. More innovation across the organisation
The physical structure of SME’s and enterprise businesses is predicted to change dramatically, meaning headquarter locations and offices won’t be necessary and regional teams can plug in much easier.
The widespread access of all departments across teams, regions and cities, means innovation can be collaborative in a more diverse way. Bottlenecks between HQ and regional cities will evaporate and top talent can be plucked from regions typically not considered.
MSP’s can capitalise on this by empowering SME’s with the business continuity framework and solution that enables its teams to collaborate and communicate with ease, efficiency and simplicity.
In order to effectively do this, UCaaS will need to be a priority in enabling workers to work anywhere, at any time, on any device – as soon as possible. The time is now to help businesses to do this as we edge closer to 2022.
3. Upgraded employee experience in a virtual world
Employee experience is a huge factor in the rollout of the workplace of the future and remote working, taking into consideration factors such as employee morale, productivity and the wellbeing of teams and its people.
Business leaders are predicted to become much more proactive in ensuring the wellbeing of their staff and it’s a key topic of conversation as ANZ businesses reopen. As remote working continues to evolve in its implementation, there is the risk of a decrease in productivity and a serious concern for mental health for employees.
Various departments across your customers organisation will be looking into how to keep morale up, productivity high and staff turnover low. It’s important MSP’s offer strategic input in a way that supports the entire business to thrive and communicate cohesively.
Deploying SASBOSS™ for your customers can help you to focus on preparing the best solution possible, offering your customers insight into how to manage, monitor and make important decisions that impact the productivity and wellbeing of its teams through seamless integration of Cloud Voice Systems that offer a complete collaboration experience.
4. Cost Savings & Reinvestment
One of the obvious pros when it comes to the illustrated workplace trends, applies to SME’s and Enterprises alike, they will have the opportunity to gain cost savings (and already are) given the rise and need for enabling an anytime, anywhere workforce.
Savings are predicted to happen across travel, facilities and maintenance utilities.
With these significant savings, it’s expected that many organisations will re-invest quickly in projects that will rise in importance, like employee experience, productivity and collaboration. This means businesses will have a keen focus on digital transformation, continuity and unification.
MSP’s are well positioned to be at the forefront of these projects if they capitalise now, with the skillset, ability and capability to advise, design and then roll out end to end solutions that impact every layer of the communications landscape.
SASBOSS™, coupled with Access4’s mission, is to enable your team by provisioning, implementing, managing and maintaining your UCaaS solution so you can focus on delivering the best customer experience possible.
5. Larger attack surfaces means bigger risk
Businesses reopening could add even more complexity and even greater explosion when it comes to the attack surface. It’s predicted that a hybrid remote workforce will be sustained, which means there is even greater potential for risk with devices being used at the office and at home. This explosion, and the risk associated, is predicted to continue to grow.
But the security risk isn’t just with malware and other infrastructure based cyber-attacks – the world has changed, and this means the whole security posture including the safety of data, people and communications is now the absolute priority for businesses of all sizes.
“The more people work from anywhere, the more businesses have to look at how they secure themselves, everywhere. All businesses need to be asking ‘are my people safe, is my data safe and can I communicate?” – Access4 Director of Sales and Marketing, Peter Eldon comments.
“Most MSP’s traditionally haven’t included Voice in their business continuity solutions, but now that the need to secure people, data and communications is at the forefront, MSP’s are perfectly aligned to be the provider and trusted adviser for UCaaS and can make significant financial gains.”
The major benefit for MSP’s when it comes to rolling out holistic business continuity plans and future-proofed long term remote working solutions is the opportunity to secure recurring revenue. UCaaS can become a regular part of the financial stature of your business, as well as the benefits of knowing you’ve provided an excellent solution to your customers.
Working with Access4’s SASBOSS™, you can gain ease of solution design and delivery, whilst maintaining and growing your bottom line.
It’ll be a minefield of disparate, siloed infrastructure, but that’s what MSP’s do best, integrate and enable the streamlining of disparate data and applications for your customers, so they can adapt to the anytime, anywhere, on any device workplace.
“Earlier this year, working with our technology partner Viatek, we set out to find a suitable alternative and deploy it as quickly as possible. We could see that, in times such as the COVID-19 crisis, we needed to have the ability for staff to work remotely if required. This was simply not possible with our existing phone system as all calls had to be handled in the office.” – Russell Jackson, Franchise Administration Manager at Fastway/Aramex
Did you hear about our Partner Promise?
Access4 is 100% committed to the MSP community and is excited to empower MSP’s by putting our money where our mouth is, so that you can capitalise on the booming UCaaS opportunity with the right technology partner by your side.
That’s why we have created our Partner Promise for our MSP community.
Qualify for our Partner Promise and we will support you to generate $50,000 of annualised recurring revenue or we will credit the difference**subject to terms and conditions.
Our partners onboard in one day and once set up can provision within the hour. Equip your business with unified communications and start growing your recurring profit pool.