Powerful features to take your CX further
- Virtual Agent
Powered by Google Dialogflow and UJET’s intelligent orchestration engine, customers have a single and unified system for building and deploying conversational AI to deflect common and repetitive tasks so Agents can focus on more complex issues.
- SMS & Chat
Provide users the freedom to choose how they want to interact with a contact centre, be it via a call, SMS or chat. UJET enables agents to quickly and easily provide all the information they need based on their preferences.
Communicate visually and contextually by allowing agents to request photos, videos, screenshots, and text input that consumers provide directly from their smartphone. Authenticate users using Smartphone biometric and pin security
- Embeddable CX
Consumers can access all channels, visually navigate the IVR menus, make payments and more, without ever leaving the app – leading to a more seamless and unified customer experience.