As the world battled through the challenges posed by the COVID-19 pandemic, the role played by customer contact centres has become critically important. Unable to transact face to face, customers have come to rely on contact centres to do everything from book medical appointments and order supplies to rearrange travel plans and arrange their finances.

With this shift and focus, it is now imperative that the customer experience is the focus of the business. To be able to monitor customer interactions and deliver actionable insights while improving productivity is essential to the success of the business.

Access4 has identified iCall Suite powered by Tollring as the best in breed solution to provide real-time analytics where businesses can make data-driven decisions to improve operations and efficiencies.

In this webinar, we will cover:

• Why we have decided to add iCall Suite to our product portfolio
• How iCall Suite can enhance the customer experience whilst driving business efficiencies
• How to identify an iCall Suite opportunity

iCall Suite offers flexible options to suit your business, no matter your size, shape or industry.

Register Here

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