Best fit businesses for cloud-hosted telephony
Businesses that possess a higher number of phone sets but experience a low number of calls have historically been penalised by the per-seat payment structure, but there is now a better way – a cloud hosted telephony solution that minimises cost and maximises efficiency.
Access4 has created the perfect balance of cost-efficiency and functionality that makes cloud-hosted telephony solutions available on a pay-per-line basis, so businesses with a lower number of calls can enjoy the same benefits as those with higher numbers.
To help you decide if UC Xpress is right for your customers, we’ve provided some examples of businesses that can benefit from a cloud-hosted telephony system:
- Restaurants & Hospitality
Restaurants, hotels and bars typically have a low number of calls but need phone lines to be available at all times during operating hours. They also tend to experience a surge of calls during peak hours, so must be able to support their maximum call capacity.
They may also need to add new locations as their business expands, or reduce their costs when they disconnect phone sets or close sites. MSPs should be able to offer their customers the opportunity to scale their telephony to meet business needs.
Businesses like these don’t want to pay per handset, because they rarely use more than a few at one time. They want reliable access to modern telephony for a cost-effective and flexible fixed fee.
Health and aged care facilities need consistent, reliable telephone access across their entire site. They need to answer phones quickly to relatives, patients and other medical staff. Their operations – and the health of their residents – depend on seamless communication.
Residential aged care units may have individual phones, and business areas will need their own handsets too. Working in hospitals and other medical facilities means answering phones almost instantly to deal with emergencies as soon as they arise.
The healthcare industry needs security, reliability and flexibility. With sensitive information and time-sensitive daily operations, legacy PBX systems that are hosted on-premises are not robust or secure enough.
Educational institutions like schools and colleges operate at full capacity for just ⅔ of the year. Inside operational hours, their communications tend to peak around significant times, such as early mornings and during the exam period. Outside of these hours, like during school holidays, they may need just a handful of telephone lines with minimal call volumes and fewer staff members on site.
Even during their busiest times, schools don’t tend to receive high call volumes. They do, however, need physical phones in almost every room. It’s common for every classroom to have their own phone, even if these are mostly used for staff members to communicate with each other.
For businesses like these, it makes no sense to pay-per-handset, when phones outnumber operators considerably. They need a telephony solution that lets them pay a fixed rate for the lines they need. They also want to scale this as demand fluctuates.
Shops and shopping centres need features like virtual phone numbers, call queuing and call routing for staff to communicate and for customers to get hold of the right location. They often have numerous phones on the same few lines, and busy sales assistants answering phones on top of other tasks.
Often, businesses in retail and e-commerce need additional lines for behind-the-scenes operations, which must be reliable, separate and secure.
Smaller businesses in retail appreciate a pay-per-line option as it allows them to be available across all their phones without paying individually while they mostly go unused. They make good use of the features available with cloud-hosted telephony, but don’t want to pay extortionate rates and hidden fees to do so.
A cost-effective solution for your customers
There are many telephony systems out there that require the maintenance of extensive, on-premise infrastructure and inflexible payment solutions that are not beneficial to your business operations, or your customers’ bottom line.
By upgrading your customers’ telephony to a hosted, Cloud-based solution such as UC Xpress, you relinquish responsibility for dealing with cybersecurity crisis, maintenance and other practical behind-the-scenes tasks usually involved in commercial communications because UC Xpress is built on a secure, multi-tenanted platform that is fully managed by us.
If you can already think of some customers that could benefit from UC Xpress, or you just want to learn more, you can download some resources (or book a time with our team) here.
Access4
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Jul 05, 2023
