Why choose a cloud-hosted telephony solution in a secure multi-tenanted system?
Our new simultaneous calls product, UC Xpress, is hosted in a secure multi-tenanted platform that offers our partners and their customers carrier-grade reliability that’s also fully managed by our team of experts who continuously update and monitor the platform.
We take away the hassle of managing and maintaining costly infrastructure so that you can focus on growing your business and servicing your customers.
So why not take the burden off your shoulders and leave the technical details to us? Here’s a breakdown of the benefits of a secure multi-tenanted system when choosing a cloud-hosted telephony solution for your customers.
But first, what is a secure multi-tenanted system?
‘Multi-tenanted’ means that the same IT infrastructure is shared between many customers. While single-tenancy refers to building a new instance (product) for every customer, multi-tenancy means you can onboard new customers to a system you’ve already deployed.
The benefit of this is shared operating costs. Responsibilities like maintenance, initial setup, security monitoring, patching and incident response are all managed by solution providers (like Access4), and cost you a lot less.
That saving can then be passed on to your customers, meaning many businesses that couldn’t access cloud-hosted telephony solutions now can.
A secure multi-tenanted system is where the reliability comes in. Each tenant (or customer) operates within their own virtual environment, ensuring that their data and operations are segregated and protected from other tenants. Security measures such as access controls, encryption and monitoring are implemented to ensure the confidentiality, integrity and availability of each tenant’s data. This approach allows for efficient resource utilisation, cost-effectiveness and centralised management, while maintaining robust security standards and preventing unauthorised access between tenants.
What are the benefits?
One of the key benefits of a secure multi-tenanted system is a reduction in total cost of ownership. Everything from hardware maintenance to software updates is managed by us and split between customers. That means our products cost less to implement and run.
You, then, can offer your products for less, and reach customers that were – until now – stuck with legacy on-premise telephony solutions that can’t meet their needs. You can also easily scale your customer’s solutions without the cost of installing new hardware and deploying new software.
- Easy to manage in a single environment
The main usability benefit of multi-tenancy for MSPs is that you no longer have to manage your customers’ IT infrastructure. All of your customers are managed in a single provisioning platform – Access4’s SASBOSS®.
As well as being significantly more cost-effective to operate than single-tenant systems, platforms like SASBOSS® streamline operations. They remove the need for expensive on-premises hardware deployment, so you can focus on what you do best.
- Fully managed security support
A secure multi-tenanted system alleviates your need to manage your customers’ security. Access4’s expert security teams take ownership of processes like network monitoring, incident response and remediation, and automatically apply these to their customers.
Employees managing security on-premise is risky. It’s a critical vulnerability of single-tenanted systems. Instead, Access4’s dedicated team of voice engineers are regularly patching and monitoring the security of your solution.
- Reduced risk and liability
Just as our managed security is beneficial to end-users, Access4 offers MSPs reduced risk & liability. This protects you and your customers from tarnished brand reputation and other serious implications of a data breach. Our team of highly trained cloud security experts are always on hand for incident response, so your team can focus on business priorities.
With professionally-managed responses and a decreased chance of a breach, your customers are happier and more secure. You can also enjoy removed liability and vastly reduced risk, as you’re no longer responsible for keeping your customers’ infrastructures secure.
UC Xpress: Cloud-hosted and secure
UC Xpress is a cloud hosted telephony solution with all the features and benefits of a modern cloud phone system built for today’s hybrid working environments, where your customers pay based on calling capacity and phone lines regardless of how many end users they have.
By upgrading your customers’ telephony to a hosted, cloud based solution such as UC Xpress, you relinquish responsibility for dealing with cybersecurity crisis, maintenance and other practical behind-the-scenes tasks usually involved in commercial communications because UC Xpress is built on a secure, multi-tenanted platform that is fully managed by us.
If you’re interested to learn more, or would like a demo of UC Xpress you can schedule a time to meet with our expert team here.
Access4
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Jul 05, 2023
