‘The breadth of Access4’s offering has unlocked MRR for us that was previously not possible with our experience level internally.’
—Luke Johnson, Product Manager, VISITS
Background
VISITS is an Australian Managed Service Provider (MSP) empowering its clients through technology. With approximately 60 staff across Melbourne, regional Victoria, Sydney, Perth and Brisbane, VISITS supports organisations ranging from 25 users to several thousand across a wide range of industries.
Built on long-term client relationships, VISITS combines service desk capability, specialist engineering resources, and strong operational foundations to deliver reliable, scalable technology outcomes.
Luke Johnson, Product Manager at VISITS, is responsible for product strategy and pre-sales, ensuring solutions continue to evolve in line with customer needs and market demand. We spoke with him to get an understanding of the VISITS experience of their partnership with Access4.
The Challenge
As Microsoft Teams became the primary collaboration platform for many customers, VISITS began seeing increased demand for integrated unified communications.
‘We started to slowly bring in more UC related business on the side, mostly in response to the adaptation of Microsoft Teams being the primary collaboration tool for a number of businesses,’ Johnson explained.
While UC wasn’t historically part of VISITS’ core offering, customer expectations were shifting. VISITS initially built and managed its own Microsoft Teams calling capability internally, running this solution for two years. However, as deployments grew in size and complexity, challenges began to emerge.
Stability issues and limitations around scalability and feature expansion made it increasingly difficult to confidently support larger UC environments. VISITS needed a way to deliver enterprise-grade UC without diverting focus or resources away from its core strengths.
The Access4 Partnership
VISITS partnered with Access4 to strengthen and scale its UC offering, launching Microsoft Teams calling via Access4’s SASBOSS® platform. Johnson spoke to the importance of having a trusted partner onside while taking this next step. ‘From day one, we’ve had a really strong partnership with Access4. That’s extremely important for us, as UC was never part of our core business.’
Access4 enabled VISITS to quickly migrate existing customers while supporting new sales opportunities almost immediately. By engaging Access4 early in pre-sales discussions, VISITS gained access to deep technical expertise and a partner that understood how to represent the VISITS brand with confidence.
This collaborative approach allowed VISITS to extend its capability, reduce risk, and become more competitive in the UC market.
Business Outcome
By joining the Access4 Partner Program as a Platinum Partner, VISITS was able to scale its UC offering quickly and efficiently.
Rather than investing heavily in building and evolving an internal communications platform, VISITS leveraged SASBOSS® and Access4’s expertise to enhance its solution portfolio. ‘With minimal investment we’ve been able to scale our offering and expand our capability by leveraging Access4’s team and SASBOSS® platform.’
Johnson also highlighted the structured onboarding and depth of support provided through the Access4 Partner Program as a key differentiator. ‘Many vendor programs are often let down by their onboarding… Access4 differentiate themselves really well, because they have a very structured and well thought out program, which allowed us to hit the ground running — very, very quickly.’
Customer Outcome
Access4’s platform and partner support simplified provisioning, reduced implementation effort, and improved operational efficiency across VISITS’ professional services and support teams.
Johnson spoke to the more consistent and reliable UC experience for customers, as well as new recurring revenue opportunities. ‘We’ve experienced a material resource saving across the board – but most importantly, working with Access4 has led to a vastly better customer experience.’
Customers benefited from smoother deployments, reduced complexity, and a UC solution that scaled alongside their business.
Conclusion
While VISITS initially had concerns about the complexity of migrating existing customers to a new platform, Johnson said those concerns were quickly addressed through Access4’s hands-on support model. ‘The concern that we had was very quickly settled by the assistance that Access4 gave us throughout the entire process.’
With access to dedicated Partner Account and Partner Success Managers, along with highly experienced technical resources, Johnson said VISITS was supported across onboarding, pre-sales and delivery. ‘Any concerns were quickly removed and made us realise we made the right call.’
Today, VISITS confidently recommends Access4 to MSPs across Australia and New Zealand looking to deliver scalable, enterprise-grade UC backed by strong sales capability, technical expertise, and a true partner-first approach.
‘Yes, we would definitely recommend Access4… Access4 had a very clear competitive edge compared to other providers.’
