Unified platform to transform your CX

Contact Centre V2

Purpose-Built for the CRM

Eliminate data silos and contextualise interactions by supercharging your CRM to make it the single source of truth for all customer data.

Rhipe Partners

Embeddable Experience

Offer your customers a seamless brand experience —all from their smartphone — and eliminate channel switching.

Intelligence & Automation

Drive efficiency and cost savings through automation and orchestration workflows native in the UJET platform.

Cisco Webex

Ultra-Modern Enterprise Cloud 

Unsurpassed resiliency and scale to support the world’s largest contact centres with unmatched data privacy and protection.

Contact Service Agent

Powerful features to take your CX further

  • Virtual Agent 

Powered by Google Dialogflow and UJET’s intelligent orchestration engine, customers have a single and unified system for building and deploying conversational AI to deflect common and repetitive tasks so Agents can focus on more complex issues.

  • SMS & Chat

Provide users the freedom to choose how they want to interact with a contact centre, be it via a call, SMS or chat. UJET enables agents to quickly and easily provide all the information they need based on their preferences.

  • SmartActions

Communicate visually and contextually by allowing agents to request photos, videos, screenshots, and text input that consumers provide directly from their smartphone. Authenticate users using Smartphone biometric and pin security

  • Embeddable CX

Consumers can access all channels, visually navigate the IVR menus, make payments and more, without ever leaving the app – leading to a more seamless and unified customer experience.

Pause Image for UJET Video Website
UJET Website Matrix 2 (2)

For a complete list of features please click here.

Notes
* Voice services not supported on SMS number
Requires existing Website
# Requires existing App