Gone are the days of vendors providing\u00a0siloed\u00a0services, and customers\u00a0engaging\u00a0a roster of\u00a0providers\u00a0to keep their\u00a0tech stack\u00a0humming. Your customers no longer want voice alone. They want intelligent, seamless, connected experiences\u00a0– and they want it all from one vendor.\u00a0<\/p>\n\n\n\n
Businesses today are doing more with less. Bigger targets, tighter budgets, and higher expectations than ever. Yet the need for seamless connectivity is only growing. <\/p>\n\n\n\n
Everyone\u2019s busy and on the go. End-customers expect to be able to reach businesses any way they please \u2013 an SMS to book in their car service, an Instagram DM to connect with their beautician, a phone call to schedule a doctor\u2019s appointment. <\/p>\n\n\n\n
The businesses with flawlessly converged communications systems who can accommodate this? They\u2019re the ones succeeding. <\/p>\n\n\n\n
Convergence is the key theme of today\u2019s business communications market.\u00a0Connected experiences are essential \u2013 and\u00a0they\u2019re\u00a0powered by AI.\u00a0With 98%<\/strong> of CX leaders already, or planning to, use AI to transform customer engagement,\u00a0it\u2019s\u00a0clear the future is both integrated and intelligent.\u00a0<\/p>\n\n\n\n Global UC Market Value (2024)<\/p>\n<\/div>\n\n\n\n Predicted Global UC Market Value <\/p>\n\n\n\n by 2030<\/p>\n<\/div>\n\n\n\n Global UC Market Year-on-Year Growth\u00a0<\/p>\n<\/div>\n<\/div>\n\n\n\n The MSPs delivering fragmented tools and isolated voice systems are the ones getting left behind.\u00a0Businesses want a single platform that\u2019s reliable, responsive, and delivering rich experiences. New Horizons was created\u00a0to enable our partners to deliver this, via one scalable ecosystem.\u00a0<\/p>\n\n\n\n This shift is exactly why Access4 is evolving. New Horizons represents the next step in our journey, from voice provider to a global SaaS cloud communications vendor. <\/p>\n\n\n\n We\u2019ve reviewed our offerings and brought together UC, CX, UX, and AI into one intelligent, scalable ecosystem. This renewed Product Portfolio helps MSPs like you deliver more integrated and experience-led solutions for your customers. <\/p>\n\n\n\n The value of New Horizons is twofold. It meets today\u2019s demand for a connected experience \u2013 and it gives your customers confidence you can deliver everything they need. When they know you can handle all their comms tech requirements, there\u2019s no need for them to engage any other vendors. <\/p>\n\n\n\n Access4\u2019s product stack is built upon three core pillars. <\/p>\n\n\n\n Unified Communications<\/strong>\u00a0(UC)\u00a0is the bread and butter of your offerings.\u00a0It\u2019s\u00a0a huge share of the communications market value (globally, currently worth\u00a0$135B AUD) and\u00a0all your customers need it.\u00a0Getting it right as an offering is critical.\u00a0\u00a0<\/p>\n\n\n\n Customer Experience<\/strong>\u00a0(CX)\u00a0is also\u00a0imperative\u00a0considering the importance of the end-customer experience. Having the right tools to run an effective call centre \u2013 one that\u00a0doesn\u2019t\u00a0have\u00a0end-customers on hold for hours and swearing off\u00a0ever engaging with\u00a0that\u00a0business\u00a0again\u00a0\u2013 is something\u00a0businesses\u00a0can\u2019t\u00a0skimp on.\u00a0\u00a0<\/p>\n\n\n\n User Experience<\/strong>\u00a0(UX)\u00a0is the\u00a0additional\u00a0extras that sweeten the deal.\u00a0Little things\u00a0your customers need but\u00a0don\u2019t\u00a0often think of are covered here:\u00a0PCI compliance, call recording and reporting, cloud-based faxing, etc.\u00a0These extras are the glue that hold your offerings together and have your customers coming back for more.\u00a0<\/p>\n\n\n\n Success now depends on how well providers can connect technology, people, and experience \u2013 and deliver these as a complete package. We\u2019ve updated our offerings to ensure you can do this. <\/p>\n\n\n\n By converging UC, CX, and UX \u2013 all fully manageable within SASBOSS \u2013 New Horizons enables MSPs to shift from transactional service delivery to strategic partnership. <\/p>\n\n\n\n This convergence allows you to build stronger long-term relationships, grow recurring revenue, improve profit margins, and strengthen retention. All made possible by delivering your customers reliability, performance, and the ability to create great customer experiences. <\/p>\n\n\n\n As a part of New Horizons, we\u2019ve reimagined how we deliver our Partner Program. The result is APEX \u2013 our brand-new Access4 Partner Experience Program, built to empower our partners and accelerate their success. <\/p>\n\n\n\n APEX delivers a clear, structured path across four tiers: Assist, Gold, Platinum, and Diamond. Choose your tier and grow on your terms. <\/p>\n\n\n\n Growth-Based Tiers and Upside Re-Rates\u00a0<\/strong><\/p>\n\n\n\n Partners now progress through tier levels based on performance milestones, rather than committed spend. As you grow, you unlock exclusive program incentives and ability to rerate existing businesses. <\/p>\n\n\n\n Introduction of the \u2018Assist\u2019 Tier\u00a0<\/strong><\/p>\n\n\n\n We now offer an option tailored for sales-enabled resellers looking to test the market and expand their capabilities. Assist includes streamlined onboarding, improved certification pathways, and targeted resources accelerating time-to-market. <\/p>\n\n\n\n Expanded Growth Incentives and MDF\u00a0<\/strong><\/p>\n\n\n\n APEX introduces enhanced Market Development Funds (MDF) and growth incentives. This better allows us to support joint marketing campaigns, demand generation, and partner-led expansion strategies. <\/p>\n\n\n\n Lead Generation and Sales Optimisation\u00a0<\/strong><\/p>\n\n\n\n Access4 is leading the channel in helping our partners win new business by identifying whitespace, cross-sell, and upsell opportunities. We\u2019re making significant investment in new lead-generation initiatives and sales enablement frameworks to do this. <\/p>\n\n\n\n New Horizons gives Access4 partners the power to lead the next era of business communications. <\/p>\n\n\n\n Built on SASBOSS, accelerated through the APEX program, and enhanced by AI, New Horizons transforms how you deliver value. This is your opportunity to move beyond voice \u2013 and start shaping how your customers connect, perform, and grow. <\/p>\n\n\n\n Book a Demo to find out how New Horizons will help you unlock new levels of growth. <\/p>\n","protected":false},"excerpt":{"rendered":" Learn how Access4\u2019s New Horizons and APEX Partner Program help MSPs deliver unified communications, CX, and AI-powered customer experiences.<\/p>\n","protected":false},"author":6,"featured_media":2157,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[1],"ac4-products-tag":[],"academe-tag":[],"category-broad":[],"event-tag":[],"industries-tag":[],"partner-tag":[329,330],"pillar":[],"product-related-tag":[],"themes-topics-tag":[],"vendor-tag":[],"class_list":["post-2156","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-article","partner-tag-apex","partner-tag-new-horizons"],"acf":[],"aioseo_notices":[],"aioseo_head":"\n\t\t\n\t\n\t\n\t\n\t\n\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t$135B<\/h2>\n\n\n\n
$400B\u00a0AUD<\/h2>\n\n\n\n
20% \u00a0\u00a0<\/h2>\n\n\n\n
The New Horizon of\u00a0Connected Experiences<\/h2>\n\n\n\n
The Access4 Product Portfolio<\/h2>\n\n\n\n
The New Standard for MSPs<\/h2>\n\n\n\n
The APEX\u00a0Advantage<\/h2>\n\n\n\n
What Partners\u00a0Get\u00a0from APEX<\/h2>\n\n\n\n
The Future is Unified<\/h2>\n\n\n\n