Generated by All in One SEO Pro v5.0.1.1, this is an llms-full.txt file, used by LLMs to index the site. # Access4: Voice & Collaboration Platform Australia & NZ Access4 is a leading SaaS business that empowers IT service providers to quote, sell, provision and support Voice and Unified Communications solutions. ## Resources ### [Resources](https://www.access4.com/uk/resources/) **Published:** December 1, 2025 **Author:** Jamie --- ### [Book a Demo: AIX Voice Assistant Is Now Live in SASBOSS](https://www.access4.com/uk/book-a-demo-aix-voice-assistant/) **Published:** August 12, 2026 **Author:** heathersilcock **Excerpt:** AIX Voice Assistant is a conversational AI receptionist that answers when your customers' teams can't, day or night. **Content:** Introducing ![ATIX logo: bold white letters with a cyan diagonal stripe motif](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/07/AIX-Logo_White-1024x594.png) ## VOICE ASSISTANT # No missed calls. No missed revenue. AIX Voice Assistant is a conversational AI receptionist that answers when your customers’ teams can’t, day or night. Natural conversations instead of phone menus, instant answers to routine questions, and a smooth handover to a human when it matters. Powered by ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/02/Sasboss-Logo-White-text-1024x221.png) ## See AIX Voice Assistant In Action For partners to book a demo for AIX Voice Assistant "\*" indicates required fields First Name\* Last Name\* Company\* Job Title\* Email Address\* Phone\* We only use the information you provide in this form to communicate with you about Access4, and you can opt-out at any time. We will never sell or distribute your email address to a third party. [View our Privacy Policy.](/uk/privacy-policy/) Book a demo ###### THE PROBLEM ### Why your customers need it Nobody can answer the phone 24 hours a day. Calls go to voicemail after hours, and most callers hang up rather than leave a message. Long phone menus frustrate the people who do get through, and every routine enquiry pulls staff away from the calls that genuinely need a person. AIX Voice Assistant closes that gap. It answers straight away, every time. It holds natural conversations, resolves simple questions on the spot, captures messages, and routes anything complex directly to the right person. **No phone trees. No voicemail dead ends. No “press 1 for sales.”** Think of it as a receptionist who never takes a day off, never leaves anyone on hold for too long and never misses a message. ![Admin dashboard for an AI receptionist service with a left navigation menu and agent settings.](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/07/AIX-Voice-Platform-Image-1024x614.png) ![Screenshot of a SaaS admin dashboard showing 'Manage Service' for an AI receptionist, with left navigation and agent details at center](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/07/AIX-Voice-Platform-Image-2-1024x614.png) ###### THE PARTNER OPPORTUNITY ### Why it's a smart addition to your portfolio AIX Voice Assistant is a **monthly recurring product** that lifts margin on every account, not a one-off sale. It solves a sharp, universal pain with a fast payback, which makes it simple to attach to deals you’re already closing. And once it’s answering a customer’s calls, it stays. A conversational AI front desk sets you apart from resellers still pitching menus, deepens your relationship with every account, and gives you a reason to revisit your whole base with something new. ## Key Features of AIX Voice Assistant ### Natural Conversations Understands full-sentence intent with NLP, so callers speak naturally. No rigid menus, no keyword guessing. ### 24/7 Answering Answers every call, day or night, weekday or weekend, with zero downtime. No missed opportunity, no voicemail dead ends. ### Smart Routing & Transfer Resolves what it can and hands anything complex straight to the right person, including calls from international numbers. ### Sub-Second Response No awkward pauses or dead air. Responses come back fast enough that conversations flow like a real call. ### Post-Call Transcription Every call comes with a written summary plus sentiment and quality rating, so nothing gets lost and follow-ups are easy to spot. ### Data Protection Safeguards are built into the infrastructure itself, not bolted on, with fallback redundancy so calls always get through. ###### POWERED BY SASBOSS ### Built on infrastructure Access4 owns Most AI phone assistants send calls to a third-party provider to process the conversation, then send them back. That round trip is why so many AI voice tools feel slow or unnatural, and it means customer conversations pass through someone else’s systems. AIX Voice Assistant doesn’t do that. It runs on infrastructure Access4 owns and operates end to end. - Conversations feel more natural, with no delay while calls bounce between different companies' systems. - Customer information stays better protected, with data protection and guardrails built into the platform itself. - It's more reliable, because we control the whole experience rather than depending on someone else's service staying online. - Provisioned, billed and managed through SASBOSS®, alongside your UC and CX products. One platform, no new vendor relationships. ## Ready to add AIX to your portfolio? Book a walkthrough to see AIX voice assistant in action and understand where it fits within the wider Access4 portfolio. [ book a demo ](#AIXvoice_demo) **Content Types:** Book a Demo **AC4 Products Tags:** AIX, AIX Voice Assistant **Categories (Broad):** AIX **Pillars:** Ai **Product Related Tags:** AIX, AIX Voice Assistant **Themes/Topics Tags:** AI Receptionist, AIX, AIX Voice Assistant --- ### [Inside UCEclipse: Multiple devices, one identity.](https://www.access4.com/uk/uceclipse-multiple-devices-one-identity/) **Published:** September 8, 2026 **Author:** heathersilcock **Excerpt:** Mobile-first here doesn't mean mobile treated as a bonus feature bolted onto a desk-based system. It what the whole platform is built from, so staff are reachable wherever they're working. **Content:** Most communications platforms treat consistency as an afterthought. You get one experience on the desk phone, a different one on the mobile, and a third if you ever try answering through a browser. UCEclipse starts from the opposite premise: the whole experience should be consistent. Because, the person answering the call, whether that’s someone on your customer’s team or someone serving their own end users, is the same person whatever device happens to be in front of them. In our launch article we spoke about the flexibility of UCEclipse; this piece is about what actually makes it work. Mobile-first here doesn’t mean mobile treated as a bonus feature bolted onto a desk-based system. It’s the starting assumption the whole platform is built from, so staff are reachable wherever they’re working, not just when they’re sat at a desk. ### One call, multiple ways to answer with UCEclipse That consistency does more work than it first appears. When presence, caller ID and forwarding rules genuinely follow the person rather than living separately on each device, colleagues and customers stop needing to guess which number or app will actually reach someone, calls stop getting lost in translation between systems, and teams stop maintaining three versions of the same contact list. UCEclipse delivers all of this through native iOS and Android apps, a full featured desktop softphone, and WebRTC browser calling, all drawing on the same underlying identity. The native apps carry full softphone functionality, ACD login and logout, real-time presence, call history, voicemail and group missed call management, and the desktop app mirrors that for anyone working from a computer, with light and dark modes, customisable contact views and full call control including hold, transfer, conferencing and call recording. WebRTC rounds it out, letting anyone answer or make a call with nothing to install, plus home screen widgets for presence and caller ID. For teams that need deeper call-centre oversight, Professional tier allows agents to join ACD groups with a variety of configurable distribution and queue callback options’. ‘Adding the Supervisor Add-on to a user gives them access to real time ACD Wallboard’s and live control over the agents in the ACD group. ### Why this matters to partners It’s worth mentioning to a customer who’s on the fence that this isn’t three apps loosely stitched together. UCEclipse is one identity, so nothing needs separate setup or a separate login. Partners are seeing the same demand from their own customers too. [Cavell’s UC Market Evolution Report 2025](https://www.cavell.com/5-takeaways-from-cavells-uc-market-evolution-report/) found that 83% of enterprises expect to change their communications deployment approach in the near term. A sure sign that mobile-first is no longer a nice-to-have but the starting expectation. ### What does this look like in practice? A retail operations team spread across multiple sites stays connected through shared presence and consistent softphones, with managers calling head office, messaging colleagues using whichever device is closest to hand. A healthcare provider gives nurses and admin staff the same calling and messaging experience whether they’re using a shared workstation or their own device, cutting the missed calls that come from juggling separate systems. For the end customer, the payoff is quieter but real. Staff stop losing time working out which number will actually reach a colleague. Customers calling in aren’t bounced between a mobile number, a desk extension and a voicemail box that’s never checked. Because presence updates everywhere, teams get a genuinely accurate picture of who’s available right now. Rather than a guess based on whichever system happens to be open. For partners, that’s the pitch that lands. One platform, one identity, and nothing extra to manage across devices. [You can find out more about UCEclipse HERE.](https://www.access4.com/uk/access4-launches-uceclipse/) **Next in the series, we’ll look at what happens once those calls need proper handling, not just consistent devices.** **Content Types:** Article, Product Spotlight **AC4 Products Tags:** UCEclipse **Categories (Broad):** Unified Communications (UC) **Pillars:** UC --- ### [What Is SASBOSS? The Platform Behind a Smarter Way to Sell Cloud Voice](https://www.access4.com/uk/what-is-sasboss-the-platform-behind-a-smarter-way-to-sell-cloud-voice/) **Published:** September 7, 2026 **Author:** heathersilcock **Excerpt:** SASBOSS is Access4's platform for channel partners. It's where you quote, provision and manage cloud communications services for your customers, all from one place. **Content:** If you’re selling cloud voice, UC or CX services, or thinking about starting, you’ve probably heard partners mention SASBOSS. It’s not a product you sell to your customers. It’s the platform that runs your business behind the scenes, and it’s worth understanding properly. ### **Cutting Through the Acronym** SASBOSS is Access4’s platform for channel partners. It’s where you quote, provision and manage cloud communications services for your customers, all from one place. Access4 is channel-only, so SASBOSS is built entirely around partner success. There’s no risk of the vendor competing with you for the end customer. Think of it as the operational engine sitting behind everything you sell. Instead of juggling separate carrier portals and spreadsheets, SASBOSS pulls the whole commercial journey. From lead to quote to live service to invoice, into a single flexible platform. ### **The Real Reason Growth Feels Harder Than It Should** Most partners already have the right products. [Cavell’s 2026 research](https://www.cavell.com/looking-back-at-2025-looking-ahead-to-2026-cavells-analyst-predictions-unwrapped/) shows basic unified communication is no longer enough on its own. AI driven productivity is now a top three priority for businesses of all sizes with integration capability as a core buying factor. Over 45% of customers will go to their existing supplier first when looking for AI enabled enhancements, according to Cavell. The real barrier to growth for most MSPs isn’t the product. It’s disconnected tools, manual processes and limited visibility that make the business hard to scale. SASBOSS is built to remove exactly that friction. ### **What’s Actually Under the Bonnet** **Provisioning.** Rapid, automated service delivery from sale to live, without manual intervention at every step. **Invoicing.** Produce customer invoices or integrate with your existing billing engine. A solution that scales with your customer base and product mix, rather than breaking every time you add a new service line. **Management and insight.** Full visibility of business performance, customers and growth opportunities. Meaning you can see what’s working and where the next deal is coming from. Together, these cover the whole commercial journey: lead, quote, sell, provision and grow, all in one place, with none of the handoffs and delays that come from stitching separate systems together. ### **One Login, Every Product You Actually Need** SASBOSS is vendor agnostic. That means you’re not locked into a single supplier, you get the freedom to choose the right solution for each customer. It delivers a complete portfolio across three areas. Unified Communications, through options like UCEclipse, UCXpress and UCTeams, each suited to a different customer type and commercial model. Customer Experience, through contact centre solutions such as Xima, CC4Teams and Roger365.io, one of the fastest growing parts of the market thanks to demand for AI enabled, outcome led CX. And User Experience tools including CRM integrations, call recording, SMS and number management, designed to improve adoption and engagement once a customer is live. Layered across all of this is AIX, Access4’s AI capability, with further AI deployments on the roadmap. It brings intelligent automation into the mix so partners can offer customers a smarter, more responsive service without adding complexity behind the scenes. ### **Why the Timing Couldn’t Be Better** The market has moved on from standalone voice. Buyers increasingly expect integrated, outcome led solutions rather than a UC platform on its own, and Cavell’s research points to CX and integrated solutions, not standalone voice, as where growth is actually coming from. For partners still running on manual processes, that shift is either an opportunity or a risk, depending on how ready the business is behind the scenes. Partners already using SASBOSS are seeing the benefit in their numbers, including stronger net revenue retention as existing customers expand, growing demand for CX, and healthier recurring revenue where partners are actively leveraging the platform. If your business already has good products but growth still feels harder than it should, the platform underneath might be the thing holding you back, not the market. Ready to see what running your comms business on SASBOSS actually looks like? Get in touch to [book a SASBOSS demo](https://www.access4.com/uk/book-a-demo/) and we’ll map out what it means for your business. **Content Types:** Article --- ### [Meet the Team: Paul | Channel Acquisition Manager](https://www.access4.com/uk/meet-the-team-paul-channel-acquisition-manager/) **Published:** August 27, 2026 **Author:** heathersilcock **Excerpt:** Paul brings a wealth of experience and a deep understanding of the sector to the Access4 acquisitions team. **Content:** ## Quick-Fire Questions and a bit about Cookie! We caught up with Paul to learn more about his role in Acquisitions, what he enjoys most about working with partners, and why he believes Access4 continues to stand out in a competitive market. Paul brings a wealth of experience and a deep understanding of the sector to the Access4 acquisitions team. His industry knowledge, relationship-building skills and passion for connecting with people make him a key part of identifying new opportunities and supporting the company’s continued growth. Oh… and let’s clear things up before we get in to it. Everyone knows Paul as ‘Cookie’, so you’ll rarely hear us calling him by his actual name. Now, before diving into the business side of things, we also put him through a few quick-fire questions to get to know the person behind the role! ![Head-and-shoulders portrait of a middle-aged man with short hair and stubble wearing a black sweater, looking at the camera.](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/07/Paul-BW.png) --- **Q. What would your colleagues be surprised to learn about you?** A. In school I spent a lot of time being allowed to travel with Lancashire cricket club. Lots of travel and an expectation to go professional but found beer instead. **Q. Describe yourself in three words.** A. Sporty, banter, wind-up merchant **Q. Dream holiday destination?** A. The Maldives **Q. One food you could eat every day?** A. Chinese ## Insights into Acquisitions with Paul: #### Q. What’s the single biggest advantage an MSP or Reseller gains from partnering with Access4 that they don’t expect going in? A. The support team from pre-sales, SE and channel – full team to help win business. #### Q. How does SASBOSS actually change the day-to-day reality of running a partner’s business, beyond the sales pitch? A. One portal that allows them to see insights from their end user spend, products in a singular place. #### Q. What’s the most compelling case you make to an MSP or Reseller who’s sitting on the fence? A. The ability to cover every opportunity within our product portfolio. We cover everything and if partners do not have the resource, we assist and can help. #### Q. What part of the Access4 partner opportunity do you think is most underrated? A. I’d say it’s the AI development work happening at Access4 right now and specifically what it means for partner margins. Not just talking about end-user features. Most MSPs and resellers still think of AI in UCaaS as a customer-facing gimmick (call summaries, chatbots), but the real opportunity is in how it can help partners reduce support overhead and increase ARPU without adding headcount. That’s a much bigger lever for a partner’s bottom line than most people are giving it credit for. Paul’s insights highlight the importance of building strong relationships and creating opportunities that support long-term growth. With years of experience in the telecommunications industry, he brings valuable expertise to the acquisitions team, helping identify the right partnerships and drive success for both Access4 and its partners. A big thank you to Paul for taking the time to share his experience, career journey and a few fun facts with us! ![Paul holding one of the Access4 sponsored cups at the MSP show](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/08/Image-86.jpg)![Three men at a booth in a large indoor venue; one stands by a curved display podium with a clear plastic container, two sit nearby.](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/08/Image-2026-03-10T101802.607.jpg)![Four men posing on a golf course behind a banner that reads COMMSBUSINESS GOLF SOCIETY 2025 with sponsor logos below.](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/08/Image-2.jpg) **Content Types:** Meet the Team **Pillars:** Access4 --- ### [Meet AIX: The voice assistant that never misses a call](https://www.access4.com/uk/meet-aix-the-voice-assistant-that-never-misses-a-call/) **Published:** August 25, 2026 **Author:** heathersilcock **Excerpt:** Every phone system has a moment where it matters most. Translating what a business actually wants, answered quickly, routed correctly, handled with a bit of judgement, into something a caller genuinely feels good about. **Content:** Every phone system has a moment where it matters most. Translating what a business actually wants, answered quickly, routed correctly, handled with a bit of judgement, into something a caller genuinely feels good about. Access4 built AIX Voice Assistant to deliver exactly that, and the numbers already reflect it. Zero bugs. Zero issues. A growing number of agents live in the field, taking real customer calls, right now. AIX exists to solve a problem every business recognises. Traditional IVR menus are rigid and impersonal, and a human receptionist, however good, cannot realistically staff a phone line 24 hours a day. AIX gives businesses a conversational assistant that understands what a caller actually needs, holds a natural back and forth conversation, and captures the details accurately, around the clock. AIX is its own dedicated voice assistant, and SASBOSS is how partners get it up and running. Think of SASBOSS as the app store, the single place partners go to provision AIX, with billing and support handled through the platform they already use every day. That distinction is bigger than it sounds. Plenty of vendors have rushed AI features to market as disconnected products, leaving partners to juggle a separate billing relationship, a separate support line, and a separate login just to make it work. Access4 went the other way, making AIX something partners provision through the platform they already trust, without any of that extra overhead. Sean Williams, Access4’s AI Product Manager, notes, “MVP is the key acronym there, minimum viable product. It’s what we needed to make it a useful business tool that customers would ultimately pay for within our partner network.” Out of the gate, that means a receptionist that handles inbound calls, performs smart transfers, reads basic sentiment, and can be loaded up with a genuinely comprehensive knowledge base of Q&As and business facts. Updates land roughly every fortnight, and every one of them lands everywhere at once, pushed automatically into every live agent the moment it ships. What shipped in July is the product of real ambition. AIX started life as an early proof of concept, and the team took it and rebuilt it from the ground up, holding it to one clear standard, could it perform reliably enough to sit as the frontline of a real business, not just impress in a demo. That commitment to getting it right is exactly what makes AIX ready for a paying customer today. For partners, the appeal is refreshingly simple. AIX opens up a conversation about outcomes, not features. Instead of pitching call routing and IVR menus, partners get to talk about a voice assistant that understands intent, handles routine interactions without a human needing to step in, and hands the calls that actually need judgement straight to the people best placed to make it. It is a pitch built around what the customer’s business gets back, not a spec sheet, and it is already landing. Several partners have gone straight from a live demo into deploying AIX for that same customer before the call had even ended. Access4 has built its reputation on giving partners infrastructure they can trust without having to think too hard about it. AIX is the next chapter of that story, and on the evidence of its first month, it is one worth paying very close attention to. Ready to see AIX Voice Assistant for yourself? Book a demo of AIX Voice Assistant today. [Book A Demo](https://www.access4.com/uk/book-a-demo-aix-voice-assistant-now-live-in-sasboss/) **Content Types:** Article **Categories (Broad):** AIX **Pillars:** Ai --- ### [Meet the Team: Nathalie | UK Onboarding Manager](https://www.access4.com/uk/meet-the-team-nathalie-uk-onboarding-manager/) **Published:** August 10, 2026 **Author:** heathersilcock **Excerpt:** Nathalie plays a key role in helping new partners get started with Access4 and ensuring they have the support, guidance and resources needed from day one. **Content:** ## Meet Nathalie: Quick-Fire Questions and a bit about her! As an Onboarding Manager, Nathalie plays a key role in helping new partners get started with Access4 and ensuring they have the support, guidance and resources needed from day one. With a focus on building strong relationships and creating a smooth onboarding experience, Nathalie helps set partners up for success as they begin their journey with us. We caught up with Nathalie to learn more about her role, her approach to supporting partners and a few fun facts along the way. [![Portrait of a smiling woman wearing glasses, a black blazer with white striped sleeves, and a pearl necklace.](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/07/Nat-BW.png)](https://www.linkedin.com/in/nathalie-collins-a34ab1104/) --- **Q. What’s a skill you have that has nothing to do with your job?** A. Playing Poker or Swimming really fast **Q. What would your colleagues be surprised to learn about you*?*** A. I have an equestrian clothing brand. **Q. Go-to karaoke song?** A. I wanna dance with somebody – Whitney Houston **Q. What’s on your desk that shouldn’t be?** A. Red Bull ## Inside the Mind of the Onboarding Manager: #### Q. Can you tell us a bit more about your role? A. As the UK & Ireland Onboarding Manager at Access4, my role is to ensure every new partner has the knowledge, confidence and support they need to become successful from the very beginning of their journey with us. I’m with them from the start from sending the partnership agreement and them becoming a fully enabled partner, guiding them through every stage of the onboarding process. This includes hosting kick-off meetings, delivering technical and sales enablement training, introducing partners to our platforms, by setting up their reseller accounts and logins. Ensuring they understand how to position, sell and support our solutions. I also work closely with internal teams to ensure onboarding is smooth, consistent and tailored to each partner’s needs. My goal is to make every partner feel supported and set them up for long-term success. #### Q. How do you help a partner get properly set up and confident during onboarding? A. I believe confidence comes from understanding, so I focus on making onboarding as practical, engaging and personalised as possible. It starts with a kick-off call where we get to know the partner, understand their goals and explain what they can expect from the onboarding journey. From there, I deliver structured training sessions that combine demonstrations, real-world scenarios and interactive activities to help partners build confidence with our products and platforms. I encourage questions throughout and make sure partners know there are no “silly questions”. Everyone learns differently, so I adapt my approach depending on their technical knowledge and experience. By the end of onboarding, I want partners to feel comfortable navigating our systems, understand where to find support and resources, and have the confidence to start working with customers. #### Q. What extra support do you offer partners to help them succeed? A. Onboarding doesn’t stop once the training sessions are over. For example, I make sure partners know they can continue to reach out whenever they need guidance or reassurance. But, I also make them aware they have an account manager to reach out to. This is so we have a seamless handover into the Channel team. I provide additional one-to-one support where needed. I recommend further training and make sure to share helpful resources and documentation. Also, I work closely with our Partner Success Managers to ensure each partner continues to receive the right support. I’ve also developed new interactive sales enablement content to deliver. Such as, practical training sessions to make learning more engaging and to help partners retain information. My aim is to give partners not only the technical knowledge they need but also the confidence to have meaningful conversations with customers and identify new opportunities. #### Q. What does a truly great partner onboarding experience look like, from your perspective? A. For me, a great onboarding experience is one where a partner feels welcomed, supported and confident every step of the way. It should be clear, well organised and tailored to the individual partner rather than feeling like a generic process. A successful onboarding journey means partners know exactly who to contact, understand the products and systems, and feel equipped to start selling and supporting solutions with confidence. It should be engaging, collaborative and leave partners excited about the opportunities ahead. Ultimately, the best measure of success is when a partner finishes onboarding feeling empowered rather than overwhelmed. If they come away thinking, “I know what I’m doing, I know where to go for help, and I’m excited to grow with Access4,” then I’ve achieved exactly what I set out to do. Nathalie’s insights showcase the impact of a strong onboarding experience and the value of supporting partners from the very beginning of their journey. From coordinating successful implementations to building trusted relationships, their role helps ensure partners feel confident, supported and ready to make the most of their experience with Access4. A huge thank you to Nathalie for taking the time to share more about her role, her experiences and a few fun facts with us! ![Two smiling professionals pose for a photo in an Access4 office lobby, with a branded banner and neon 'access4' sign in the background at left.](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/08/Image-2026-06-30T163826.357-e1785766035810-1024x660.jpg)![](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/08/Image-2026-07-16T163543.668-768x1024.jpg)![](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/08/Image-2026-05-21T140346.645-768x1024.jpg) **Content Types:** Meet the Team **Pillars:** Access4 --- ### [Access4 UK Appoints Jack Brook as Regional Partner Director](https://www.access4.com/uk/access4-uk-appoints-jack-brook-as-regional-partner-director/) **Published:** September 1, 2026 **Author:** heathersilcock **Excerpt:** Access4 has appointed Jack Brook as Regional Partner Director, strengthening its UK channel team at a moment when more partners are looking to move beyond standalone voice. **Content:** Access4 has appointed Jack Brook as Regional Partner Director, strengthening its UK channel team at a moment when more partners are looking to move beyond standalone voice. The hire comes as resellers and MSPs across the UK weigh up how to build recurring, higher margin revenue in a market where traditional voice margins keep eroding. Brook joins Access4 with over a decade of UK channel experience. He was most recently Channel Director at Smarsh, where he led strategic channel partnerships across UC, CX and mobile ecosystems and drove partner acquisition and enablement with service providers, platform vendors and value added resellers. Before that, he spent almost four years in a similar role at CallCabinet, an AI powered compliant call recording provider acquired by Smarsh in February 2025, where he helped build the company’s European channel ecosystem from the ground up. Earlier in his career, he held channel and account management roles at Inclarity Communications, a UK hosted VoIP provider, and at Online Support Computing, a Microsoft Gold Partner and MSP. That breadth matters. Brook has built partner ecosystems across compliance, UC and mobile, giving him a view of channel growth that goes well beyond a single product category. It is a perspective Access4 believes is increasingly valuable as **partners are asked to deliver more than voice alone**. *“I’m excited to join Access4 at such a pivotal moment for the channel. There is now so much opportunity with advancements in AI and CX technologies, and I’m looking forward to working with our partners to win bigger deals at a greater velocity” said Jack Brook, Regional Partner Director at Access4.*” – [Jack Brook](https://www.linkedin.com/in/jack-brook/) The timing lines up with wider shifts in the market. According to Cavell’s 2026 UK research, buyers are now choosing providers primarily on price, expertise and integration capability, with growth in the sector increasingly coming from customer experience and integrated solutions rather than standalone voice. Brook’s appointment reflects Access4’s continued investment in helping UK partners capture that shift, whether they are established voice providers expanding into UC and CX, or new entrants building a cloud voice proposition from scratch. In his new role, Brook will work directly with partners across every stage of Access4’s growth journey. That spans onboarding and getting first customers live, through building recurring revenue and improving commercial position, to expanding CX and integration capability as partners scale. **SASBOSS, Access4’s vendor-agnostic platform, sits behind each of those stages**, giving partners one place to quote, provision, bill and grow without stitching together disconnected systems themselves. For MSPs and resellers who have not yet made the move into UCaaS and CX, or who are already selling voice but want a faster route to recurring revenue, Brook’s appointment means a dedicated point of contact who has spent his career helping partners navigate exactly that transition. Want to see what SASBOSS could do for your business? Book a [demo](https://www.access4.com/uk/book-a-demo/) today and find out how Access4 can support your next stage of growth. **Content Types:** Article **Pillars:** Access4 --- ### [Book a Demo: UCEclipse Is Now Live in SASBOSS](https://www.access4.com/uk/book_a_uceclipse_demo/) **Published:** August 24, 2026 **Author:** heathersilcock **Excerpt:** UCEclipse is a mobile-first cloud phone system built to replace traditional PBX; Bringing voice, messaging and intelligent call handling together. **Content:** Introducing ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/02/uceclipse2-6-1-1024x217.png) # One Voice System. Any Device. Anywhere. UCEclipse is a mobile-first cloud phone system built to replace legacy voice solutions; Bringing voice, messaging and intelligent call handling together. Whether your customers teams are in the office, on the road or working remotely, UCEclipse keeps them connected and reachable without the complexity of legacy hardware. ![Collage of UI screens: instant messaging chat, admin dashboard, and a mobile app showing call history and settings](https://www.access4.com/uk/wp-content/uploads/sites/4/2025/12/UCEclipse-Platform-Visual-1024x614.png) ## See UCEclipse In Action "\*" indicates required fields First Name\* Last Name\* Company\* Job Title\* Email Address\* Phone\* We only use the information you provide in this form to communicate with you about Access4, and you can opt-out at any time. We will never sell or distribute your email address to a third party. [View our Privacy Policy.](/uk/privacy-policy/) Book a demo ###### THE PROBLEM ### Why your customers UCEclipse Customers expect fast, reliable communication that works across every device and location. UCEclipse makes this possible by giving teams a single cloud phone system that keeps them connected wherever they are working. With built-in call handling and mobile access included as standard, UCEclipse helps businesses move away from legacy PBX without the disruption, complexity or cost of a full platform migration. ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/08/UCEclipse-Gif.gif) ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/08/UCEclipse-Platform-Visual-3-1024x819.png) ###### THE PARTNER OPPORTUNITY ### Why it's a smart addition to your portfolio UCEclipse gives your customers a modern cloud phone system with intelligent call handling built in, without the overhead of a full contact centre product. It sits in a natural sweet spot for businesses that have outgrown basic telephony but do not need the full feature stack of a dedicated CX solution. Delivered through SASBOSS and priced per user, it is straightforward to position, simple to manage and creates reliable recurring revenue from day one. ## Key Features of UCEclipse ### Unified Communications Bring voice, messaging and collaboration together in one simple platform. ### Mobile First Experience Enable teams to work and communicate from any device, anywhere. ### Advanced Call Handling Access to features such as call forwarding, hunt groups and auto attendants. ### Flexible Plans Choose from Lite, Essentials and Professional to suit customer needs. ### Multi Device Access Supported by desktop, mobile and web applications for complete flexibility. ### Located in SASBOSS Provision, bill and manage services from one central platform. ###### POWERED BY SASBOSS ### Built for flexible business communications UCEclipse gives partners a modern alternative to legacy PBX systems, combining everyday business calling with built-in call handling, mobile-first flexibility and simple per-user licensing. All managed through SASBOSS. - Users can take their number anywhere, with desktop, webRTC app, mobile app and traditional handset options. - Built-in call queues, routing and call handling give customers contact centre-grade functionality without a separate platform. - Three licence tiers, Lite, Essentials and Professional, make it easy to build the right package for each customer. - Provisioned, quoted and managed through SASBOSS, alongside your other Access4 solutions. One platform, one workflow. ## Ready to add UCEclipse to your portfolio? Book a demo to see UCEclipse in action and understand where it fits within the wider Access4 portfolio. [ book a demo ](#UCEclipse_demo) ## Ideal for Organisations across Contact Centre Driven Sectors UCEclipse is well suited to businesses that need flexible communication tools for mobile or distributed teams. It is ideal for organisations replacing legacy systems or supporting customer facing environments. ## SMEs ## Retail ## Hospitality ## Healthcare **Content Types:** Book a Demo **Categories (Broad):** Unified Communications (UC) **Pillars:** UC --- ### [UCEclipse is now live: Our mobile-first communications solution](https://www.access4.com/uk/access4-launches-uceclipse/) **Published:** September 1, 2026 **Author:** heathersilcock **Excerpt:** We've just launched UCEclipse. It's one platform for calls, messages and call center features, and it works the same way wherever someone picks it up. **Content:** We’ve officially launched UCEclipse, a modernised replacement for legacy voice or PBX solutions. Instead of tying users to a desk phone, UCEclipse follows the person across desktop, mobile and traditional handset. As a result, Access4 partners now have a straightforward way to move customers off outdated systems and onto something built for flexibility, with basic call centre features included. ![Collage of UI screens: instant messaging chat, admin dashboard, and a mobile app showing call history and settings](https://www.access4.com/uk/wp-content/uploads/sites/4/2025/12/UCEclipse-Platform-Visual-1024x614.png) ### Why UCEclipse? Why now? Cloud communications adoption in the UK is accelerating. [Cavell ](https://www.cavell.com/top-takeaways-from-cavells-cloud-communications-research/)puts current penetration at around 57%, with over 10 million users already on cloud platforms, and that figure is expected to climb past 85% by 2028. The market is already moving in this direction, and UCEclipse arrives as a natural product for partners to bring to customers who are ready to make the switch. ### A mobile-first solution, built for modern businesses. UCEclipse takes the core job of a traditional PBX and rebuilds it for a mobile-first world. Users can work from a desktop app, webRTC app, mobile app or a traditional handset, and each option draws on the same underlying system. A user isn’t locked into one device type and can pick whatever fits how they actually work. Someone starts a call on their desktop in the morning, moves to the mobile app between meetings, and picks up a handset in the office later in the day, all without losing continuity or missing anything in between. This matters because modern teams rarely sit still. Hybrid and remote working mean employees are no longer tied to a single desk or device, yet they still need the reliability of a proper business phone system. UCEclipse closes that gap by giving every user the same experience regardless of where they’re working from, so businesses don’t have to choose between mobility and dependable call handling. Because UCEclipse is licensed per user, it suits organisations that want predictable licensing tied directly to headcount and makes it a perfect addition to SASBOSS. Rather than juggling costs based on usage or call volume, partners and customers alike can plan around a straightforward, per-seat model that scales cleanly as a business grows. ### Built-in call handling and flexible licensing Alongside standard calling, UCEclipse includes basic call-centre functionality out of the box. That means that advanced, customisable call-centre queues come as part of the platform, rather than as a bolt-on. So, a growing team can add proper call distribution without adopting a full standalone contact centre solution before they actually need one. UCEclipse is available across three license tiers: Lite, Essentials and Professional. Lite covers the fundamentals, Essentials builds on that with more day-to-day functionality, and Professional is the most comprehensive tier, designed for power users that handle the most inbound calls within the call-centre queues. Because licensing sits at the user level, partners can mix tiers within the same customer account. The call-centre queue users that handle the most inbound calls might sit on Professional whilst others in the team run on Essentials. For example, without needing separate platforms or contracts to manage that difference. Partners can structure a package that matches how a customer’s team works. This matters most for smaller teams. A five to eight seat business often needs better call handling than a basic phone line offers but doesn’t need the scale or cost of a dedicated contact centre platform. UCEclipse sits in that gap, giving them room to grow into more advanced features if their needs change. ### UCEclipse: Managed within SASBOSS Like the rest of the Access4 portfolio, UCEclipse is provisioned, quoted and managed through SASBOSS. This keeps the buying and management experience consistent for partners, regardless of which product a customer is on. So, whether a partner is quoting UCEclipse or UCXpress with CX add-ons or any other product in the range, everything runs through the same workflow rather than a separate system for each vendor. For partners newer to voice, this consistency reduces the learning curve significantly. Since every product in the Access4 range is managed the same way in SASBOSS, a partner doesn’t need deep telecoms expertise to get UCEclipse in front of a customer and provisioned correctly. You just need to know the one platform, SASBOSS. ### Greater flexibility than legacy systems Ultimately, UCEclipse is designed to offer customers more than a legacy voice system ever could. It brings greater flexibility in how and where people work, more scalability as a business grows, and better operational efficiency across the board. Meanwhile, customers keep the reliability and structure of a traditional phone system, just without the hardware constraints that come with it. For partners, this makes UCEclipse an easy product to position. It replaces something customers already understand, while adding real capability that legacy systems simply can’t match. Speak to your Access4 Account Manager to find out how to get UCEclipse in front of your customers. Or Book a demo [HERE](https://www.access4.com/uk/book_a_uceclipse_demo) **Content Types:** Product Spotlight **Categories (Broad):** Unified Communications (UC) **Pillars:** UC --- ### [AIX Voice Assistant Is Here - Answers Every Call, Automatically](https://www.access4.com/uk/aix-voice-assistant-is-here-answers-every-call-automatically/) **Published:** August 12, 2026 **Author:** Emily Targett **Excerpt:** AIX Voice Assistant answers calls from inside SASBOSS. Self-serve in five minutes, wholesale margin built in. **Content:** ## Every missed call is a customer who decides not to try again. AIX Voice Assistant is the intelligence already built into SASBOSS, now answering calls before they’re lost. ### The problem it solves for your customers Businesses cannot answer every call, at every hour of the day. Calls that go unanswered outside office hours often slip into voicemail, and most callers will not leave a message, choosing instead to contact a competitor. Those who do get through are frequently met with a traditional phone menu that adds friction before they reach a person. Even during business hours, many calls are simple queries, such as opening hours or product availability, that do not need a human response, and time spent on them is time not spent on calls that matter. The result is lost business, frustrated callers and an overstretched team. ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/08/AIX-Voice-Assistant-1-4.png) ### Where AIX Voice Assistant fits AIX Voice Assistant closes that gap from inside a platform partners already know. SASBOSS is Access4’s vendor-agnostic platform for partners, bringing quoting, provisioning, billing and management together in one place, removing the need to juggle multiple disconnected systems to complete a single job. AIX Voice Assistant puts that same platform intelligence to work on the voice channel: provisioned exactly like everything else on SASBOSS, with no new login or separate system to learn, and self-serve setup that gets an agent live for a customer in around five minutes. ![Screenshot of a web app: left navigation with AI Assistant options and a main panel titled 'Background knowledge and information', showing history date, knowledge source field with a Fetch again button, and a company overview text.](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/08/Voice-Assistant-Customer_Brochure-2-1024x718.png) ### What it actually does AIX Voice Assistant answers calls when a customer’s team is unavailable, at any time of day, holding a natural conversation rather than directing callers through automated menu options. Straightforward queries are resolved immediately, while more complex calls are transferred directly to a person. Calls are carried on infrastructure Access4 owns and operates in the UK, the same carriage network partners already rely on for every other SASBOSS voice service. The underlying sites support one another, so calls continue to be answered even if one location is affected. It is also built to behave like a business tool, not a generic chatbot: it stays on topic and in context on every call, sticking to what the business has told it to say. ### Already proving itself In its first month live across Australia and New Zealand, AIX Voice Assistant was provisioned for more than 30 agents, handling over 500 calls across more than 10 hours of conversation, with zero application issues or downtime. The first feature upgrade was already delivered in that same window. ### What’s included - Customisable voice answering, tuned to reflect the business it represents. - Rapid response time, minimising delay between caller and response. - Smart routing and transfer across 0800, 0333 and geographic UK numbers, as well as international callers. - Post call transcription with sentiment and quality rating, ensuring nothing important is missed. - Guardrails that keep every conversation on topic and on brand, so the agent never strays into subjects the business hasn’t authorised. - Self-serve setup, with a new agent live for a customer in around five minutes. - Fallback redundancy, so calls continue to be answered if an issue occurs on one path. ### Security and privacy by design Many AI tools will wander off topic, speculate, or say something that doesn’t reflect how a business actually operates. We tested this directly, deliberately attempting to push AIX Voice Assistant off script. It has maintained its guardrails on every occasion, never veering off topic or misrepresenting the business it’s answering for. Each customer’s agent operates in full isolation, with no awareness of other businesses using the same platform and no data shared between customers. Voice is processed by AI models, and some of that processing takes place outside the UK, but no customer data is stored offshore at any point. That keeps privacy and security fully aligned with GDPR, and it matters even more for partners selling into regulated sectors such as healthcare and finance. ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/08/Voice-Assistant-Customer_Brochure-3-1-1024x687.png) ### Why it’s worth selling AIX Voice Assistant turns intelligence your SASBOSS platform already runs into a billable line partners can offer today, alongside the UC and CX services already in the portfolio, without adding headcount. It’s priced as a genuine wholesale product, with your margin built in from the start, rather than something you have to mark up from a consumer RRP that your own customers could just as easily buy direct. It also increases customer retention, since once a customer’s calls are managed through it, moving to a different provider becomes a considerably larger decision. It sits on the same intelligence layer as the rest of the portfolio, so it’s one more reason customers stay, not one more system for your team to support. ![Head-and-shoulders portrait of a bald man with light stubble, wearing a striped button-down shirt, facing the camera with a subtle smile.](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/07/Jon-BW-1.png) *“AIX Voice Assistant is the clearest proof yet that the intelligence in SASBOSS is already doing real work for partners. It gives them a genuine new revenue line without adding a single extra system to manage. But the bigger win is for their customers. Every missed call is a missed opportunity, and this closes that gap in a way that sounds like a genuine conversation, rather than a script.”* **Jonathan Walker, CEO UK & Ireland, Access4** ### A business built to help you sell Once a deal is won, most partners simply set the agent up themselves. Self-serve configuration means a new AIX Voice Assistant agent can be live for a customer in around five minutes, no ticket and no wait. That kind of simplicity is a genuine point of difference against competitors who still need a specialist involved before a customer can go live. For partners who want extra support, our [professional services team](https://www.access4.com/uk/solution/professional-services/) is on hand to take over delivery, getting AIX Voice Assistant live for the customer so your team stays focused on the next sale rather than implementation. It’s the same team handling delivery across UC, CX and UX, so support does not fragment across a different specialist for every product. Academe, our learning platform, gives your team the training to sell and support AIX Voice Assistant with confidence, whether that’s getting the positioning right in a first conversation or understanding how it sits alongside the rest of the SASBOSS portfolio. There’s no need to build that expertise from scratch in house. ### Ready to sell AIX Voice Assistant? AIX Voice Assistant is available now through SASBOSS. Book a demo to see how quickly a customer can be set up and taken live. [**Book a Demo**](https://www.access4.com/uk/book-a-demo-aix-voice-assistant-now-live-in-sasboss/) **Content Types:** Article **Categories (Broad):** AIX, Product Updates **Pillars:** Access4, Ai **Product Related Tags:** AIX Voice Assistant --- ### [The UK Voice Efficiency & Automation Report](https://www.access4.com/uk/the-uk-voice-efficiency-automation-report/) **Published:** August 4, 2026 **Author:** heathersilcock **Excerpt:** UCEclipse brings voice, messaging and video into one seamless, mobile-first platform. Simplify how your teams connect and collaborate. **Content:** # The UK Voice Efficiency & Automation Report The UK Voice Efficiency & Automation Report unpacks why fragmented, multi-vendor estates are eroding partner margin and how automation turns that complexity into a competitive advantage. - Latest UK voice & automation market data - A practical audit framework for your provisioning workflow - Recommendations for MSPs & voice specialists ![Cover page of a report titled 'The UK Voice Efficiency & Automation Report' with a neon 'Scale without Hiring' badge and Access4 logo.](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/07/UK-Voice-Efficiency-Report-1024x1024.png) ## Download the UK Voice Efficiency report Fill in your details below for instant access "\*" indicates required fields First Name\* Last Name\* Company\* Job Title\* Email Address\* Phone\* We only use the information you provide in this form to communicate with you about Access4, and you can opt-out at any time. We will never sell or distribute your email address to a third party. [View our Privacy Policy.](/uk/privacy-policy/) Download the Report ## Every additional vendor adds friction. This report shows you where it's hiding. Onboarding slows, support tickets pile up, and billing reconciliation eats hours it shouldn’t. None of this shows up on a scorecard, until margin does. UK cloud comms market penetration 26 % of businesses use multiple suppliers 46 % UK cloud comms market penetration 1999 ## "Voice is not inherently low margin; inefficient voice is. The difference lies in how operations are designed." **Content Types:** Industry Report **Categories (Broad):** Industry Insights --- ### [Access4 Win Event Champion Award at Channel Champions 2026](https://www.access4.com/uk/access4-win-event-champion-award-at-channel-champions-2026/) **Published:** July 28, 2026 **Author:** heathersilcock **Excerpt:** Access4 has been named Event Champions at the Channel Champion Awards 2026, held at Regent's Park, London on 2 July. **Content:** Access4 has been named Event Champions at the Channel Champion Awards 2026, held at Regent’s Park, London on 2 July. The award recognises our SASBOSS UK launch event from 30 September 2025. This was the day we introduced SASBOSS to the UK channel and made the case for a genuinely vendor-agnostic platform. No lock-in, no compromises. We were genuinely pleased to be recognised alongside so many other organisations doing great work across the channel. ![A gif of the Marketing team celebrating with the Event Champions Trophy](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/07/Award-Winners.gif) ### Why this award means something to us The Channel Champion Awards are well regarded across the UK channel. And the event champion award celebrates events that are thoughtfully planned, not just well attended. So, being shortlisted felt like a lovely acknowledgement of the effort that went into the day. It was an acknowledgement for the whole team! Winning was the absolute cherry on top! For us, it came down to trying to keep partners at the heart of the day. We listened to what they needed and shaped the whole event around that. ![Access4 UK Team Accepting the Event Champion Award](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/07/Screenshot-2026-07-28-103433-1024x633.png) ## A little groundwork before the big day In the run up to the launch, we sent a branded Digi Van around central London for a few days. This was timed alongside the Comms National Awards and Comms Council UK Awards, which we were pleased to sponsor. The van appeared outside both venues and at a few well known London landmarks, including Big Ben and the London Eye. It was a small, light hearted way to start building some familiarity with [SASBOSS](https://www.access4.com/uk/solution/sasboss/) ahead of the launch. ### The event that won us the award On 30 September 2025, we welcomed just over 90 attendees, a mix of new faces and existing partners, to Portal Golf & Spa Resort in Cheshire. The day included a launch presentation, some independent industry perspective from Matt Townend at Cavell, a round of golf, and dinner together in the evening. We were grateful to have Smarsh, CC4Teams, Netsapiens and Snom on board as sponsors, and our UK team were on hand throughout so partners could ask questions and get straightforward answers. ### What partners took from the event More than anything, we hoped attendees would leave with a clearer sense of how SASBOSS works as a vendor-agnostic platform, helping simplify things like quoting and billing without tying anyone into a single vendor. For Jonathan Walker, CEO UK and Ireland at Access4, the win says less about the trophy itself and more about what partners left with after our event: [![](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/07/Jon-BW.png)](https://www.linkedin.com/in/jonny1walker/)*“Winning Event Champions means a great deal because it recognises what our partners got out of our launch event. Partners left with a clear understanding of SASBOSS and what it means to operate a vendor-agnostic platform, and a real pipeline of opportunity for their business. That is what a partner event should be about, and it is what we set out to deliver.”* ## Looking Ahead This award reflects something we care about a great deal: trying to support the channel in a genuinely useful way, whether that’s helping established voice providers move into UCaaS and CCaaS, or helping newer entrants find their feet. There’s always more to learn, and we’re grateful for the trust our partners continue to place in us. **Content Types:** Article **Categories (Broad):** Industry Events **Pillars:** Access4 --- ### [Cicom Streamlines UC Delivery](https://www.access4.com/uk/cicom-streamlines-uc-delivery/) **Published:** May 27, 2026 **Author:** Jamie **Excerpt:** With a partner who gets regional businesses. **Content:** > ‘There’s always risk in changing platforms, so we weren’t 100% sure of success. Where I felt confident was the backing \[from Access4\]. We knew we weren’t alone; there was genuine willingness to engage our business and customers on the cutover experience. We hadn’t seen that before in the telephony space or MSP world. It was quite unique and different.’ —*Clinton Carey, Cicom Founder & Managing Director* ## Background Cicom is a managed IT services provider based in the Northern Rivers region of New South Wales. Like many regional technology businesses, Cicom began as a computer retailer and repairer supporting residential and small business customers. Around ten years ago, the business transitioned into managed IT services — at a time when the MSP model was still emerging outside major cities. As managed services grew to represent half of the company’s revenue, Cicom rebranded, exited its retail roots, and became a fully B2B-focused MSP. With a lean team of four staff, efficiency has always been critical. As Founder Clinton Carey puts it, ‘When you’re small like us… being efficient is pretty important.’ The business needed systems that enabled responsiveness, scalability and growth — without adding unnecessary complexity. We spoke with Carey to discover how Access4 helped his team achieve this. ## The Challenge Cicom’s move into managed communications was driven by frustration. Dissatisfied with high business telephony costs and limited alternatives, Carey decided to build a solution internally. By deploying a 3CX environment on Google Cloud Platform and sourcing SIP trunks independently, Cicom significantly reduced its own costs. That success revealed an opportunity to replicate the model for customers. ‘We thought, ‘We can do this for other people as well’’, Carey explained. However, as customer adoption increased, the operational burden quickly grew. Each customer required a separate cloud instance, PBX environment, SIP services, and billing configuration. ‘We had four components from four different suppliers that we were managing,’ Carey said. With around 30 managed environments, the model became difficult to sustain. Making changes meant logging into individual customer instances, each with different credentials. ‘When they’ve all got different logins, that becomes cumbersome over time,’ Carey noted. Cicom needed a simpler, more scalable way to provision and manage UC – ideally through a single platform that supported future growth. ## The Access4 Partnership While reassessing its approach, Cicom received a cold call from Access4 – one that stood out immediately. ‘It was something a little bit different… it wasn’t just a sales call. They were looking for a partner that fit their environment – you could tell,’ Carey said. What resonated most was Access4’s understanding of regional MSPs and the value they bring. ‘Access4 sees value in regional commerce,” Carey explained. “The fact Access4 sees value in servicing 30-odd customers gives you a bit of hope that your business has value.’ That partner-first mindset helped validate Cicom’s growth ambitions. ‘You feel like you’ve got someone there that sees you as a valued partner, so you feel valued and validated,’ Carey said. ## Business Outcome With the partnership in place, Cicom began transitioning more than 30 customers onto Access4’s cloud communications platform, consolidating provisioning, billing and management through SASBOSS®. Access4 handled much of the technical heavy lifting during the transition, including replicating configurations from 3CX — freeing Cicom to focus on customer communication and continuity. ‘It was something we didn’t have to do,’ Carey said. The introduction of SASBOSS® delivered the simplicity Cicom had been seeking. With a true single pane of glass, the team could manage almost all customer activity independently. ‘It’s a single pane of glass through which we can do basically 99% of the work ourselves,’ Carey said, noting the difference this made to responsiveness and service quality. Rather than spending time navigating multiple systems, Cicom could focus on fine-tuning customer environments, making fast changes, and improving the overall level of service. Ongoing improvements to the platform continue to enhance usability over time. ## Conclusion With Access4 now underpinning its UC offering, Cicom has reclaimed time, reduced complexity, and created a platform for sustainable growth. ‘We’d rather be working on fine-tuning those systems for customers… rather than fumbling our way through products that take our time away from really being responsive to customer needs,’ Carey said. The partnership has also created new commercial opportunities, enabling Cicom to expand geographically and deepen customer relationships. ‘We definitely see this relationship as a way to get a foot in the door with customers and to create a relationship with them, before we show them what other services we have.’ For Cicom, Access4 provides the confidence, efficiency and partnership needed to scale UC – particularly for regional MSPs looking to grow without added operational burden. **Content Types:** Case Study --- ### [PConnect Delivers Reliable Communications for Healthcare](https://www.access4.com/uk/pconnect-delivers-reliable-communications-for-healthcare/) **Published:** May 28, 2026 **Author:** Jamie **Excerpt:** Simplifying complexity for mission-critical environments. **Content:** > ‘The decision to move to Access4 was a simple one. At the centre of our relationship is a shared value system.’ *—Geoff Boyce, Director and Founder of Precision IT* ## Background More than ten years ago, Geoff Boyce and Gerard Buscombe identified a gap in the market for IT services that were affordable, reliable and easy to understand — without sacrificing flexibility or capability. They founded Precision IT to deliver innovative technology solutions for small, medium, and large organisations across Australia. From the outset, the focus was on removing unnecessary complexity from IT services. As Geoff explains, ‘There was so much jargon out there in IT land. We wanted to make it straightforward for customers, take the complexity out of IT services, and make things transparent, dependable, and easy to understand.’ That philosophy shaped the company’s operating model, which is underpinned by four core commitments: Communication, Responsibility, Experience and Knowledge. ‘We work hand in hand with our clients to adapt the latest technologies to suit their individual needs,’ Boyce said. ## The Challenge Over time, Precision IT developed a strong specialisation in healthcare and now supports more than 50 GP and specialist medical practices nationwide. This required a deep understanding of medical IT systems, integrations, and regulatory requirements. As Geoff noted, ‘We understand the legalities and complexities inherent in the industry and are able to simplify them into a succinct service offering that meets all of their requirements.’ In healthcare, systems availability is non-negotiable. Reliable access to patient records and communications is critical to delivering safe and effective patient care. To meet these demands, Precision IT developed Precision Connect, a highly reliable internet and WAN solution designed specifically for mission-critical environments. ‘Out of the Precision Connect solution, we have built a business called PConnect,’ Geoff explained. ‘It was created from a client need and allows us to continue to innovate as new technologies and capabilities emerge.’ However, early iterations of the solution were held back by platform instability and network outages from previous providers — directly impacting PConnect’s ability to meet its commitments to healthcare clients. ## The Access4 Partnership Following an in-depth market review, PConnect transitioned its platform to Access4, seeking greater stability, flexibility and long-term scalability. ‘The decision to move to Access4 was a simple one,’ Geoff said. ‘At the centre of our relationship is a shared value system. We both believe in taking the complexity out of the service; making it transparent, dependable, and easily understood.’ Just as importantly, both organisations shared a commitment to continued investment and clear communication — critical factors in healthcare environments. ## Business Outcome By transitioning its communications backend to Access4, PConnect significantly improved reliability and delivery speed, enabling the team to uphold its service commitments. ‘Transitioning our telephony backend onto the Access4 network has been a real enabler for our team to deliver on the ‘can do’ attitude we have built our business around,’ Geoff said. ‘Our clients sometimes ask for miracles and Access4’s team and product suite has enabled us to deliver quickly and easily.’ Access4 also enabled PConnect to introduce UC services and integrate them with Microsoft Teams, creating a single, consolidated platform for communications and connectivity. ## Customer Outcome With Access4 underpinning the solution, PConnect now delivers a reliable, turnkey UC experience tailored to healthcare requirements. ‘With more than six years of experience in developing tailored solutions for the healthcare industry, PConnect now aims to make voice and data platforms an industry standard,’ Geoff said, responding to what he described as ‘a pressing need for easy, deliverable, and reliable systems.’ The integration with Microsoft Teams delivers a seamless UC experience for customers while maintaining the high availability healthcare environments demand. ## Conclusion The introduction of SASBOSS® has further improved efficiency across provisioning, deployment and billing, freeing up time for growth and innovation. ‘The SASBOSS® platform with its automated deployment and billing means we now have the ability to spend 70% more time on acquiring new clients and strengthening our client relationships, rather than processing billing and manual provisioning,’ Geoff explained. ‘We are that much more efficient.’ With platform stability assured, PConnect is now focused on advancing healthcare innovation. This includes new integrations such as nurse call and duress alarms and making video the default mode of communication in patient care. ‘The Access4 platform ensures we are up to the task in healthcare,’ Geoff said. PConnect continues to evolve its offering to support the future of digital healthcare delivery. **Content Types:** Case Study --- ### [BayCom Transforms Local Council Communications](https://www.access4.com/uk/baycom-transforms-local-council-communications/) **Published:** May 29, 2026 **Author:** Jamie **Excerpt:** With an Access4-powered solution, BayCom delivered better connectivity and improved service. **Content:** > ‘We switched over at 8am with no complaints because everyone could just work as usual.’ *—Andrew Bluett, Information Services Manager, Kawerau District Council* ## Background Kawerau District Council is the smallest local government in New Zealand by land area, located in the Bay of Plenty region of the North Island. The Council serves approximately 2,700 residential ratepayers, 250 commercial and industrial organisations, and several rural and lifestyle properties. With around 90 full-time employees operating across multiple sites — including a head office, operations depot, information centre, aquatic centre, library, wastewater treatment plant, solid waste transfer station and accommodation lodge — the Council supports a diverse range of community services and critical infrastructure. Changes in working patterns following the pandemic, alongside shifting customer expectations and service delivery requirements, prompted the Council to reassess how it communicated with both staff and the wider community. We spoke with Andrew Bluett, Information Services Manager from Kawerau District Council, to get an understanding of how their relationship with BayCom helped them streamline communication. ## The Challenge Modernising communications had been a priority for the Council since the pandemic began. However, progress was limited by ageing copper-based infrastructure and inconsistent mobile coverage, particularly across rural and remote locations. The need for reliable communications became even more urgent following a series of high-rainfall events in 2022 and 2023, which highlighted the importance of dependable systems for civil defence and emergency management. A major turning point came with the upgrade of terrestrial services from copper to fibre, combined with the introduction of Starlink connectivity for remote sites. With the right connectivity in place, the Council was finally able to move forward with a modern, cloud-based communications approach. ## The Access4 Partnership BayCom, a long-term technology partner to the Council, was engaged in 2023 to assess and trial potential solutions. Trust and proximity were key considerations. ‘We wanted someone who, if everything stopped, would be close enough to assist us,’ Bluett explained. While several options were explored, concerns remained around call quality in rural locations and the usability of app-only or PC-based calling solutions. ‘I’ve seen many councils struggle with moving from desktop phones to PC-based apps. Many users found it difficult to adjust,’ he noted. BayCom recommended Access4’s SASBOSS® platform, which performed strongly during trials and addressed concerns around call quality, flexibility, and resilience. Bluett said the ability to route calls over the open internet aligned directly with the Council’s business continuity requirements. ‘Staff can simply unplug their desk phone, take it home or to another location, plug it into an Internet router, and continue their calls.’ ## Business Outcome The transition to Access4 was carefully planned and executed, with BayCom pre-configuring the system and providing onsite support during the cutover. As Bluett explained, the switchover was seamless. ‘We switched over at 8am with no complaints because everyone could just work as usual. That’s huge. I’ve never had a telephony rollout like that. It’s normally a nightmare.’ Moving to a cloud-based platform also allowed the Council to decommission rack-mounted infrastructure. Bluett said this significantly reduced complexity and power consumption. ‘It resulted in a significant reduction of equipment required in the server room – we just pulled it out and will never need it again.’ While still early in the transition, the Council expects further operational and cost efficiencies as the platform continues to be embedded across services. ## Staff Outcomes Access4’s flexibility proved particularly valuable at remote sites, including the Council’s solid waste transfer station, previously constrained by a long copper connection. By deploying Starlink alongside an Access4-enabled desk phone, staff were able to make and receive calls seamlessly. ‘With Starlink on the roof and this telephony product, we’re in action, simple as that.’ Bluett said this ensured staff remained supported regardless of location, while meeting health and safety requirements. ‘It just works perfectly and means our staff are fully supported even at this more remote area – an essential requirement to meet our Council’s health and safety standards.’ ## Conclusion A standout benefit of the Access4-powered solution has been the introduction of call reporting and live analytics through iCallSuite. Previously, the Council relied on expensive add-ons to gain even basic visibility into call performance. Now, Bluett said, access to real-time data has transformed how the organisation understands demand and allocates resources. ‘Once you understand your business, you can ensure that resourcing is effective in the right areas and meets our customers’ needs.’ With clear visibility into call volumes, call duration and demand patterns, the Council can benchmark performance, plan future capacity, and improve customer service outcomes. ‘It’s proving a great investment. We can measure our current performance and plan for future needs of our organisation. It’s helping us effectively serve our community.’ **Content Types:** Case Study --- ### [VISITS Expands Their UC Offering](https://www.access4.com/uk/visits-expands-their-uc-offering/) **Published:** May 30, 2026 **Author:** Jamie **Excerpt:** How VISITS scaled UC and unlocked new MRR with Microsoft Teams Calling on SASBOSS® — without building it internally. **Content:** > ‘The breadth of Access4’s offering has unlocked MRR for us that was previously not possible with our experience level internally.’ *—Luke Johnson, Product Manager, VISITS* ## Background VISITS is an Australian Managed Service Provider (MSP) empowering its clients through technology. With approximately 60 staff across Melbourne, regional Victoria, Sydney, Perth and Brisbane, VISITS supports organisations ranging from 25 users to several thousand across a wide range of industries. Built on long-term client relationships, VISITS combines service desk capability, specialist engineering resources, and strong operational foundations to deliver reliable, scalable technology outcomes. Luke Johnson, Product Manager at VISITS, is responsible for product strategy and pre-sales, ensuring solutions continue to evolve in line with customer needs and market demand. We spoke with him to get an understanding of the VISITS experience of their partnership with Access4. ## The Challenge As Microsoft Teams became the primary collaboration platform for many customers, VISITS began seeing increased demand for integrated unified communications. ‘We started to slowly bring in more UC related business on the side, mostly in response to the adaptation of Microsoft Teams being the primary collaboration tool for a number of businesses,’ Johnson explained. While UC wasn’t historically part of VISITS’ core offering, customer expectations were shifting. VISITS initially built and managed its own Microsoft Teams calling capability internally, running this solution for two years. However, as deployments grew in size and complexity, challenges began to emerge. Stability issues and limitations around scalability and feature expansion made it increasingly difficult to confidently support larger UC environments. VISITS needed a way to deliver enterprise-grade UC without diverting focus or resources away from its core strengths. ## The Access4 Partnership VISITS partnered with Access4 to strengthen and scale its UC offering, launching Microsoft Teams calling via Access4’s SASBOSS® platform. Johnson spoke to the importance of having a trusted partner onside while taking this next step. ‘From day one, we’ve had a really strong partnership with Access4. That’s extremely important for us, as UC was never part of our core business.’ Access4 enabled VISITS to quickly migrate existing customers while supporting new sales opportunities almost immediately. By engaging Access4 early in pre-sales discussions, VISITS gained access to deep technical expertise and a partner that understood how to represent the VISITS brand with confidence. This collaborative approach allowed VISITS to extend its capability, reduce risk, and become more competitive in the UC market. ## Business Outcome By joining the Access4 Partner Program as a Platinum Partner, VISITS was able to scale its UC offering quickly and efficiently. Rather than investing heavily in building and evolving an internal communications platform, VISITS leveraged SASBOSS® and Access4’s expertise to enhance its solution portfolio. ‘With minimal investment we’ve been able to scale our offering and expand our capability by leveraging Access4’s team and SASBOSS® platform.’ Johnson also highlighted the structured onboarding and depth of support provided through the Access4 Partner Program as a key differentiator. ‘Many vendor programs are often let down by their onboarding… Access4 differentiate themselves really well, because they have a very structured and well thought out program, which allowed us to hit the ground running — very, very quickly.’ ## Customer Outcome Access4’s platform and partner support simplified provisioning, reduced implementation effort, and improved operational efficiency across VISITS’ professional services and support teams. Johnson spoke to the more consistent and reliable UC experience for customers, as well as new recurring revenue opportunities. ‘We’ve experienced a material resource saving across the board – but most importantly, working with Access4 has led to a vastly better customer experience.’ Customers benefited from smoother deployments, reduced complexity, and a UC solution that scaled alongside their business. ## Conclusion While VISITS initially had concerns about the complexity of migrating existing customers to a new platform, Johnson said those concerns were quickly addressed through Access4’s hands-on support model. ‘The concern that we had was very quickly settled by the assistance that Access4 gave us throughout the entire process.’ With access to dedicated Partner Account and Partner Success Managers, along with highly experienced technical resources, Johnson said VISITS was supported across onboarding, pre-sales and delivery. ‘Any concerns were quickly removed and made us realise we made the right call.’ Today, VISITS confidently recommends Access4 to MSPs across Australia and New Zealand looking to deliver scalable, enterprise-grade UC backed by strong sales capability, technical expertise, and a true partner-first approach. ‘Yes, we would definitely recommend Access4… Access4 had a very clear competitive edge compared to other providers.’ **Content Types:** Case Study --- ### [Lyndhurst Secondary College Modernises Communications with Prosum](https://www.access4.com/uk/lyndhurst-secondary-college-modernises-communications-with-prosum/) **Published:** June 2, 2026 **Author:** Jamie **Excerpt:** How Prosum deployed UCXpress across 30+ office areas, replacing outdated infrastructure and giving the school’s IT team full control. **Content:** > ‘(UCXpress) is such an easy phone system to use, and it has increased productivity and efficiency in dealing with phone calls both internally and externally.’ *—Conan Chan, IT Technician, Lyndhurst Secondary College* ## Background Lyndhurst Secondary College is a Victorian government secondary school with 30+ office areas spread across its grounds. With multiple staff in each and a constant flow of calls, reliable communication is core for the school’s operations. Effective phone communication isn’t a nice-to-have for a school of this size. Staff need to coordinate between offices, respond to parents and external enquiries, and handle the operational coordination that keeps a school running. The phone system is part of the school’s day-to-day infrastructure. ## The Challenge The college’s existing phone system was no longer fit for purpose. The online management portal was difficult to navigate, which meant the IT team had to log support tickets for routine changes rather than making them in-house. Chan stated, “Their online portal for managing the phone system was very difficult to navigate. We mainly had to rely on their support desk to make adjustments, and the process was insufficient and inflexible.” The school was also approaching a forced decision. A phone service the college relied on was being decommissioned, which would have meant upgrading the existing system at significantly higher cost without gaining any additional functionality. At the same time, parts of the school’s hardware were ageing out. Some phones were already moving to IP, while others remained on traditional phone lines. The split estate was becoming increasingly impractical to manage. Chan and the IT team wanted a different kind of solution: a fully IP-based, cloud-managed phone system that gave them direct control. They wanted to be able to set up new phones, configure voicemail boxes, manage speed dials, and adjust settings themselves, without raising a ticket for every change. ## The Access4 Partnership Lyndhurst Secondary College connected with Prosum through a personal referral. Chan reached out to a contact working in the telephony space, who recommended Prosum as a provider who could deliver the kind of cloud-managed, IP-first solution the school was looking for. Prosum recommended UCXpress, Access4’s UC solution built for organisations that want to pay for capacity rather than per user. For a school with 30+ office areas, multiple staff sharing spaces, and uneven call volume across the day, a per-user licence model rarely matches how phones actually get used. UCXpress sidesteps that. The school pays for the number of simultaneous calls it needs, not for every potential handset. UCXpress met all the school’s requirements: cloud-based management through SASBOSS, full IP telephony with Yealink handsets, self-service configuration, and a price point that worked for a government school’s budget. “All the boxes where ticked,” Chan said. “We wanted a system that was easy to manage, where we could add features like speed dial numbers, voicemail boxes, and other tools ourselves. The SASBOSS portal has been so much easier to use, with settings we can just set and forget.” Prosum handled the deployment end to end. New IP handsets were pre-configured before delivery, which meant the rollout across the school’s office areas was effectively plug and play. The Prosum team worked closely with Conan throughout the transition to make sure the new system aligned with how the school actually used its phones. For an IT team running a school with more than 30 office areas, deployment effort matters. The pre-configuration approach saved hours of on-site setup and made it easy to bring new offices online as the rollout progressed. ## Business Outcome The transition to the new system was completed with minimal disruption. Staff adapted quickly to the new handsets and the updated process for making, transferring, and forwarding calls. “Since the new system went live, staff have been very satisfied with how it works”, Chan said. “Voicemail messages now go directly to email, which has made it much easier to stay on top of calls.” For the IT team, the difference is significant. Changes that previously required a support ticket are now handled directly through the SASBOSS portal. Adding phones to new office areas is straightforward. Configuring features for specific staff or rooms takes minutes, not days. Across the school, UCXpress has delivered: - A unified IP phone system across all 30+ office areas, replacing a mix of ageing line-based and IP handsets - Self-service management through SASBOSS, removing the dependency on vendor support tickets for routine changes - A capacity-based pricing model that suits a school with shared offices and uneven call patterns, rather than paying per user for handsets that aren’t always in use - Voicemail-to-email, so staff stay on top of messages without having to dial in and check - Faster onboarding for new office setups, with pre-configured handsets and a plug-and-play deployment model - A cost-effective replacement for the previous system, with significantly more functionality at a comparable price point. ## Looking Ahead The current deployment is focused on staff offices across the school grounds. Lyndhurst Secondary College is considering extending the system in future to include portable handsets, which would suit office areas shared by multiple staff members. The flexibility of the platform means that’s a straightforward addition when the school is ready. ## Conclusion By partnering with Prosum and deploying UCXpress, Lyndhurst Secondary College has modernised its phone system without compromising on budget or functionality. The school’s IT team has the control they were missing, the staff have a system that’s easier to use, and the school has a platform it can grow with. The college was impressed with support provided by Prosum. “It’s been a wonderful experience working with the team at Prosum – they’ve given great support with the supply and deployment of the phone system and cloud-based management”, Chan said. “Communication from the team has made the whole process smooth, and we would highly recommend them to any business looking for a new phone system.” With Prosum’s ongoing support and a flexible, cloud-managed platform powered by Access4, Lyndhurst Secondary College is positioned to keep its communications running smoothly as the school continues to grow. **Content Types:** Case Study --- ### [MindArc Helps First Option Bank Modernise Communications with Zero Cost Increase](https://www.access4.com/uk/mindarc-helps-first-option-bank-modernise-communications-with-zero-cost-increase/) **Published:** June 4, 2026 **Author:** Jamie **Excerpt:** MindArc built a fully integrated contact centre inside First Option Bank's Teams environment. Stronger compliance, simpler operations, no cost increase. **Content:** > ‘The immediate win has been the uplift in reporting and visibility, with detailed call stats and tracking now in place. For us, reporting is key, especially with a small team making and receiving thousands of calls each month.’ *—Alex Vladica, Business & Technology Manager, First Option Bank* ## Background First Option Bank is a member-owned financial institution with over 60 years of history, operating across Melbourne and Sydney with a team of 16 employees. As a member-owned bank, delivering accessible and high-quality service to members is central to its operations. Phone-based communication plays a critical role, with a large proportion of members preferring to speak directly with staff for support and enquiries. Ensuring reliable, efficient, and compliant communications is essential for service delivery, maintaining trust, and meeting regulatory requirements. ## The Challenge First Option Bank’s existing cloud-hosted PBX system was no longer fit for purpose. While functional, it lacked the advanced capabilities required for a modern banking environment, including: - Limited call centre management functionality - Insufficient reporting and visibility into call activity - Gaps in compliance and call recording controls - Operational inefficiencies from using separate systems At the same time, the business had already invested in Microsoft Teams as its core communications ecosystem. There was a strong opportunity to consolidate communications into a single, integrated platform that could deliver enhanced functionality within the environment they were already using internally. ## The Access4 Partnership First Option Bank engaged Access4 through its Managed Service Provider, who recommended MindArc as the ideal partner to deliver the project. MindArc worked closely with the bank to design and implement a solution tailored to its operational and compliance requirements, leveraging Access4’s CC4Teams product – Contact Centre for Microsoft Teams. CC4Teams proved a great fit for First Option’s priorities: Teams integration, a great customer call experience, better compliance, and a scalable platform. Alex noted, “…we already had Microsoft Teams phone features included in our existing licenses. When looking at the solution, we saw call and usage costs would decrease significantly, and moving to CC4Teams would be cost-neutral.” The solution was a financial win, but it also helped the First Option team make the most of their existing Microsoft investment. “The CC4Teams solution provides additional functionality around reporting, compliance and call centre management, so the fact that we could have everything we need without a net cost increase meant that moving was a no-brainer”, Alex said. From initial design through to deployment, MindArc ensured a smooth deployment of CC4Teams. They carefully aligned the new solution with First Option’s existing workflows, while introducing enhanced capabilities. The result was a fully integrated communications environment, delivered via Access4’s platform, that combined reliability, flexibility, and ease of use. ## Business Outcome The transition to CC4Teams was completed with minimal disruption. “Since the system went live, staff are now working with a fully integrated solution,” Alex said. “They are no longer required to use physical handsets and a separate phone system – they only need a headset and Teams. This has been great for remote work.” Minor glitches during the rollout were quickly resolved by the MindArc team. Alex praised MindArc’s proactive problem-solving, stating: “MindArc provided proactive support, with David following up multiple times when I have raised queries to get more information and chase up solutions… this has ensured we get the results and answers we need.” Since going live, First Option Bank has seen immediate operational improvements: **Simplified Operations** - Staff now operate fully within Microsoft Teams - No need for separate phone systems or physical handsets - Reduced complexity and improved user experience **Enhanced Visibility & Reporting** - Detailed reporting and analytics now available - Ability to track every call with wrap-up codes - Clear insights into call drivers and service performance **Real-Time Performance Management** - Live dashboards showing call volumes and wait times - Ability to dynamically allocate staff to maintain service levels - Average wait times consistently managed under one minute **Improved Compliance** - Automatic redaction of sensitive financial data in call recordings - Greater confidence in meeting regulatory requirements **Remote Work Enablement** - Staff can handle calls from anywhere using Teams - Increased flexibility without compromising service quality For a small team managing thousands of calls each month, these improvements have delivered a measurable uplift in efficiency, service delivery, and operational control. ## Conclusion By partnering with MindArc and leveraging Access4’s CC4Teams solution, First Option Bank has successfully modernised its communications environment without increasing costs. The solution provides a strong foundation for future growth. There is flexibility to introduce additional capabilities as needed, such as advanced call routing, multi-channel communications, and AI-driven insights. “The solution has been a great fit, with a significant uplift in the functionality without an increase in costs. I would recommend CC4Teams to any other businesses that run call center operations and use Microsoft Teams,” Alex said. With proactive support from MindArc and a scalable platform powered by Access4, First Option Bank is well-positioned to continue enhancing its member experience in the future. **Content Types:** Case Study --- ### [Stop Selling One Piece of the Puzzle](https://www.access4.com/uk/stop-selling-one-piece-of-the-puzzle/) **Published:** June 3, 2026 **Author:** larasomatiza **Excerpt:** Voice is table stakes. Experience is the differentiator for MSPs who want to stand out. **Content:** ## Voice is table stakes. Experience is the differentiator For years, voice has been the core of the channel’s communications offering. It’s the first thing most MSPs of when building a communications offering. Most businesses need to be able to pick up the phone and engage with customers, suppliers, and other stakeholders. However, market expectations have changed. Today’s customers don’t buy ‘voice’ as a standalone service. They assume it’s included, and they assume it just works. Voice is the default, not a differentiator you should be calling out. What customers want now is ease of service. They want you to sell them seamless interactions that will have their customers coming back for more. You’re being measured on the experience they can give their customers – not uptime. ## Your Customers Want the Complete Communications Package Voice isn’t disappearing. Even if discussing voice as a concept is no longer in vogue, the fact remains it’s one of the most critical components of business communications. But its role has shifted. The mindset shift MSPs need to make is no longer thinking of voice as a product. Instead, think of it as the foundation of your offering. Voice is the concrete base of the house you’re building. Your customers don’t want to hear about the concrete the house stands on. They want to hear about the walk-in wardrobe, the inground pool, the sunroom. But they still expect the foundation to be there, nonetheless. End-customers expect to be able to call, message, chat, and connect with businesses across multiple channels, without friction. That’s why MSPs still selling voice in isolation are finding it harder to differentiate, defend margin, and retain long-term customers. The MSPs delivering integrated, experience-led communications are the ones winning. ## A Key Theme Emerges: Convergence The pattern we’re seeing across the communications landscape is a shift towards convergence. Products across unified communications, contact centre, user experience enhancements, and AI are no longer silos to be sold separately. They’re converging into a single, connected ecosystem – to support how modern businesses actually operate. AI is accelerating this shift. With the vast majority of CX leaders already using, or planning to use, AI to improve customer engagement, intelligence is becoming just as important as connectivity. The message from the market is clear. Fragmented tools and standalone services no longer meet customer expectations. ## What Comes Next for the Channel? Let’s take a look at what replaces the voice-only model. The answer is a broader, more strategic communications offering. MSPs that thrive in 2026 will be the ones helping businesses connect better, respond faster, and gain a deeper understanding of their interactions. ## What Comes Next ### **Integrated Experiences** Not isolated tools ### **Intelligent Platforms** Not point solutions ### **Insight and Intelligence** Not just call data ### ****Real Outcomes**** Not transactions This shift creates a significant opportunity for MSPs. Communications now sits at the centre of customer experience, operational efficiency, and business performance. Providers who can own that space become invaluable strategic partners to their customers. ## The New Standard for Tech Providers Success now depends on how well MSPs can connect technology, people, and experience — and deliver that as a complete package. Customers want one provider who understands their environment, owns their communications stack, and can support them as they grow. They don’t want to manage multiple vendors or stitch together disjointed solutions. For the channel, moving beyond voice means: Building deeper, longer-term customer relationships Increasing recurring revenue through broader solution scope Improving retention by embedding communications into core business workflows Delivering measurable value beyond dial tone ## A New Wave of MSP Growth MSPs who embrace convergence, invest in holistic products, and lead with experience will be best placed to grow in the years ahead. Those who cling to a voice-only model risk being commoditised, undercut, or replaced. Voice remains essential. But it’s no longer your key selling point. The future of the channel belongs to providers who understand what comes next and are ready to take their customers there. **Content Types:** Article --- ### [Access4 Scales Capabilities with Acquisition of Channel UC](https://www.access4.com/uk/access4-scales-capabilities-with-acquisition-of-channel-uc/) **Published:** May 31, 2026 **Author:** Jamie **Excerpt:** Access4 has announced the acquisition of Channel UC - a move that brings together the best of two Australian industry innovators. **Content:** **Melbourne, 16 September 2024** – Access4 has announced the acquisition of Channel UC, a move that brings together two Australian industry innovators with complementary strengths. The union creates a comprehensive product portfolio that addresses the evolving needs of modern businesses. Access4 will leverage Channel UC’s expertise in omnichannel contact centre solutions, AI product development, professional services, and proprietary Session Border Control as a Service (SBCaaS) to round out Access4’s existing portfolio of unified communications, analytics, messaging, and security products. The combined entity is well placed to deliver enhanced value to partners and customers through Access4’s leading platform, SASBOSS®. The acquisition now grows the combined transacting reseller base to over 600 partners and over 300,000 services on the platform. ## A Unified Vision and Strategy The acquisition also brings the 22-strong global Channel UC team into the Access4 team, ensuring a seamless transition and continuity of service for all staff and partners. Channel UC Managing Director, Brad Milne, and Director, Matt Milne, will become new members of the Access4 senior leadership team. Both will play pivotal roles in shaping the strategy of the business and deepening relationships with partners and vendors while driving the shared vision of both organisations. Brad Milne and Matt Milne bring with them a wealth of industry knowledge and a track record of proven results. Their addition bolsters Access4’s vision of expanding into the European market in the near term, further strengthening the company’s ability to execute on its profitable growth. ## Strengthened Product and Service Offerings This acquisition is a key milestone in Access4’s mission to deliver industry-leading unified communications solutions. Channel UC’s expertise will add significant value to Access4’s product portfolio, specifically in the areas of: **Omnichannel Contact Centre Solutions** Enhanced multi-channel communication capabilities to meet the diverse needs of modern businesses, complimenting the existing contact centre solutions Access4 launched earlier this year. **AI Integration** Vendor-agnostic, advanced AI tools optimise both partner and customer interactions and streamline operations in existing and new communication platforms. **Professional Services** Expanded service offerings to support partners in deploying and optimising products, especially for complex contact centre solutions. **Session Border Control as a Service (SBCaaS)** Virtualised, self-managed SBCs which allow Access4 partners to connect third-party UC or CX solutions anywhere in the world. These enhancements align with Access4’s commitment to providing comprehensive, future-proof solutions that empower its partners to excel in the competitive landscape. ## A Better Together Story ‘For both Channel UC and Access4 partners, this acquisition represents a ‘better together’ story,’ said Tim Jackson, CEO and Managing Director at Access4. ‘By combining our strengths, we are positioned to deliver greater innovation, expanded support, and enhanced business opportunities. ‘With an innovation-first approach, the combined teams plan to fast-track integration of Channel UC solutions into SASBOSS® and provide a scalable and automated approach to communication in different regions.’ ## Partner Benefits **Improved Product Offerings and Automation** Access to a broader and more robust product portfolio that addresses a wider range of business needs, with greater opportunity to scale through SASBOSS®*.* **Consolidated Support Resources** Enhanced support capabilities, including: - Soon-to-be-released follow-the-sun capabilities - Smooth operations and faster issue resolution - Additional marketing resources and sales enablement - Events and thought leadership. **Seamless Business Continuity** Access4 has made a commitment to ensuring limited disruption during the transition. Channel UC partners will have access to a flexible transition program allowing them to migrate to the new environment over an extended period, based on their demand for the broader product portfolio. ## Looking Forward ‘The acquisition marks a new era in cloud communications,’ said Brad Milne. ‘As we integrate our operations, our priority remains focused on supporting our partners and delivering exceptional value. ‘Following months of behind-the-scenes preparation, we are excited to offer our partner network access to both organisations’ combined strengths. Together, we’ll deliver innovative solutions that empower meaningful partnerships, solve problems for customers, and drive the digital future.’ This latest acquisition by Access4 follows the company’s acquisition of Perth-based Novum Networks in December 2022, which resulted in the consolidation of Novum’s network and platform into Access4’s environment. Sydney-headquartered Channel UC was previously a stand-alone division of Mia Distribution and was launched as a separate, independent business when Mia was acquired by Bluechip Infotech in 2022. **Content Types:** Press Release --- ### [Access4 Enters UK Market with Acquisition of Luminate Wholesale](https://www.access4.com/uk/access4-enters-uk-market-with-acquisition-of-luminate-wholesale/) **Published:** June 4, 2026 **Author:** Jamie **Excerpt:** Access4 enters UK market with its acquisition of telecom provider Luminate Wholesale. **Content:** **Melbourne, 1 April 2025** – Access4, a leading SaaS cloud communications vendor, today announced its acquisition of UK-based Luminate Wholesale (‘Luminate’). This marks a significant step in its global expansion strategy. Luminate is a UK & Ireland telecom provider offering white-label hosted voice solutions enabling resellers to control their brand, pricing, and customer experience. By combining cutting-edge technology with flexible models and dedicated support, Luminate helps its channel partners increase margins and build long-term value. This move introduces Access4’s flagship SaaS platform, SASBOSS®, to the UK market – empowering channel partners with seamless automation and intelligent product delivery. For nearly a decade, Access4 has been a trusted partner for service providers across Australia and New Zealand, delivering cutting-edge cloud communication solutions at scale. The expansion into the UK comes at a pivotal moment as the market undergoes a major transformation following the copper network shutdown. With SASBOSS®, Access4 is uniquely positioned to help service providers automate, scale, and future-proof their cloud communication offerings, eliminating operational complexity while unlocking new revenue opportunities. ‘Bringing SASBOSS® to the UK is a game-changer for service providers looking to differentiate themselves in a rapidly evolving market,’ said Tim Jackson, Founder and CEO at Access4. ‘With the copper switch-off accelerating the need for next-generation cloud solutions, our platform enables partners to scale efficiently, automate service delivery, and provides end-customers with best-in-class unified communications, contact centre, and user experience solutions.’ The acquisition also brings the 10-strong Luminate team into the Access4 team, ensuring a seamless transition and continuity of service for all staff. Luminate’s Managing Director, Jonathan Walker, will become a new member of the Access4 executive leadership team. Walker will play a pivotal role in shaping the strategy of the business and deepening relationships with partners and vendors across the UK. ‘What excites us most about this partnership is how the SASBOSS® platform will transform the way our partners operate,’ said Walker. ‘It’s not just about streamlining service delivery — it’s about enabling our resellers to scale faster, automate intelligently, and deliver a better customer experience with less overhead. This is a genuine step-change in what’s possible for UK channel businesses, and it gives our partners a real edge in a market that’s hungry for innovation.’ The acquisition of Luminate not only strengthens Access4’s presence in the UK but also demonstrates the transportability and scalability of SASBOSS® beyond the ANZ region. As Access4 continues to expand into Europe, the company remains committed to enabling service providers with innovative solutions that drive efficiency, growth, and long-term success. **Content Types:** Press Release --- ## Pages ### [Home](https://www.access4.com/uk/) **Published:** December 4, 2025 **Author:** Jamie **Content:** # Communications Made Simple. Scale. Automate. Grow. Access4’s vendor-agnostic SASBOSS platform handles provisioning, billing, and management in one place, so you can grow your margins without growing your overhead. Scale faster with less friction. [ Book a Demo ](https://www.access4.com/uk/book-a-demo/) [ Become a Partner > ](https://www.access4.com/uk/partner-network/the-partner-program/) ## Made for Partners Who Are Ready to Scale Delivering communication services at scale should not come at the cost of your margins, your time, or your operational efficiency. As a 100% channel-only vendor, Access4 is built entirely around your success. SASBOSS gives you one vendor-agnostic platform to provision, manage, bill, and grow, helping you win more, faster. **700+ channel partners. 400K+ services deployed. Join them.** [ Find Out How ](https://www.access4.com/uk/partner-network/become-a-partner/) ![Man smiling at a laptop in an office, wearing an Access4 T‑shirt, with a bright green check badge in the corner and a '100% Channel Only' banner overlay.](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/07/Access4-100-Channel-Image-1024x614.png) ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/02/Sasboss-Logo-White-text-1024x221.png) ## The Engine Powering Service Providers SASBOSS is the vendor-agnostic platform that hands service providers complete control over their communications ecosystem, consolidating everything that matters into one powerful, intuitive portal. ##### Analytics & Insights Real-time visibility into services, usage, and performance across your entire customer base. ##### AI Ready Provision and bill AI products through the same platform you use for UC and CX. ##### Integrations & Automation Connect leading communications technologies and automate the workflows slowing your team down. ##### Provision, Quote, & Bill Launch services faster with automated provisioning, quoting, and billing. ##### Porting & Number Management Bulk migrate customers, manage global numbering, and simplify onboarding. ##### Multi-Tenant Management Manage multiple customers, services, and environments within one secure portal. [ Explore SASBOSS ](https://www.access4.com/uk/solution/sasboss/) ## Deliver the Complete Communications Stack SASBOSS Platform Unified Communications Customer Experience User Experience Professional Services ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/02/SASBOSS.png) ### One Vendor-Agnostic Platform to Manage Everything The market is moving fast. Buyers expect integrated UC, CX, and UX solutions, not a collection of disconnected tools. SASBOSS brings your entire portfolio together in one platform, so you can scale without operational drag, adapt as the market shifts, and give customers a solution that grows with their business. - Self-service provisioning, quoting, and billing - Multi-tenant management within one portal - Bulk migration and number management. [ Book a Demo ](https://www.access4.com/uk/book-a-demo/) [ Explore SASBOSS ](https://www.access4.com/uk/solution/sasboss/) ![Collage of multiple software dashboards: contacts, calls, and analytics with neon circular badges.](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/07/Access4-UC-Platform-Image.png) ### Carrier-Grade Reliability. Built to Outpace What's Next. Your customers expect more than a dial tone. SASBOSS delivers cloud-native calling and collaboration that scales with every business, across any device, backed by a secure and resilient network. - Built to scale with every business - Cloud-native calling and collaboration for all business sizes - Advanced features including voicemail, IVR, call routing, mobile and analytics - Designed for continuous innovation so you are always ready for what comes next [ Discover UC ](https://www.access4.com/uk/solution/unified-communications) ![Collage of multiple software screenshots: dashboards, chat interface, and user collaboration tools over a colorful abstract background.](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/07/Access4-CX-Platform-Image.png) ### Customer Experience That Turns Every Interaction Into an Advantage Businesses are raising the bar on customer experience. Give your customers the tools to meet it with fully integrated, cloud-based contact centre solutions built for speed, scale, and simplicity. - Fully integrated, cloud-based contact centre solutions - True omnichannel engagement across calling, SMS, chat, email, and social media in one interface - Real-time insights including live analytics, wallboards, agent dashboards, and actionable reporting - Built for modern workflows with automation, AI, intelligent routing, and smart customer journeys [ Discover CX ](https://www.access4.com/uk/solution/customer-experience/) ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/02/UX-1.png) ### Vendor-Agnostic Add-Ons for a Genuinely Complete Experience The partners winning in today’s market are the ones delivering more than connectivity. SASBOSS equips you with the add-ons to elevate every customer deployment, deepen relationships, and increase the value of every account you manage. - Analytics and actionable insights that help your customers surface trends, optimise performance, and make smarter business decisions - CRM integrations that streamline customer workflows, boost productivity, and strengthen your stickiness - SMS, eFax, and compliant call recording so every communication need is met within the solutions you deliver - Built-in PCI-compliant payment tools that protect your customers’ sensitive data and give their end users confidence [ Discover UX ](https://www.access4.com/uk/solution/user-experience/) ![Overlapping banner showing INFOBOSS graphic over a white Academe homepage with 'Welcome to Academe' and colorful wave design (website collage).](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/07/Academe-Screenshot.png) ### Top Delivering. Start Selling. Professional Services Handles the Rest. Winning the deal is only half the battle. Access4 Professional Services takes the operational weight off your team, ensuring every customer deployment lands on time, on spec, and without the headaches. - Structured project meetings to keep every deployment on track - Remote installation and configuration handled by Access4 experts - Managed cut-over and go-live so your customers are up and running without disruption - End user and administrator training to drive adoption from day one - Hyper care support in the critical period after go-live - Formal project closure so nothing falls through the cracks [ Book a demo ](https://www.access4.com/uk/book-a-demo/) ## We Know What Is Holding Your Business Back Most service providers come to us with one of these problems. If you recognise a problem that affects you, you’re in the right place. ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/06/number_01.svg)##### Too Many Vendors Too many tools, too much complexity, and a stack that cannot scale. ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/06/number_02.svg)##### Slow to Launch New Services Every delay in deployment is a customer lost and an opportunity missed. ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/06/number_03.svg)##### Operations Slowing Growth Manual processes are killing your margins and stealing the time you need to grow. ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/06/number_04.svg)##### Stuck Building What You Should Be Selling Every hour spent fixing integrations is an hour not spent winning new customers. ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/06/number_05.svg)##### Margins Unclear or Shrinking If you cannot see where you are making money, you cannot protect it. ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/06/number_06.svg)##### No Clear Path to Recurring Revenue One-off margins with no recurring revenue and no clear path to growth is not a business model, it is a ceiling. [ Book a Demo ](https://www.access4.com/uk/book-a-demo/) [ Become a Partner > ](https://www.access4.com/uk/partner-network/the-partner-program/) ### Are you an end-customer looking for better communications? [ Find a Partner ](https://www.access4.com/uk/partner-network/find-a-partner/) ## More Than a Partnership. A Commercial Advantage. The Access4 partner program gives you the platform, portfolio, and support to grow faster than you could alone. ##### Own Your Customers Access4 is 100% channel-only. We never sell direct, never compete with you, and never touch your customer relationships. ##### Better Margins Margins that grow as you do. APEX rewards recurring spend with upside rerates and incentives that work in your favour. ##### Recurring Revenue Stop chasing one-off deals. Build predictable, compounding revenue streams that scale with your customer base. ##### AI-Ready Portfolio Your competitors are already selling AI. Add production-ready services to your portfolio without writing a single line of code. ##### Vendor-Agnostic Ecosystem No lock-in. No compromises. The communications technologies you need, unified in one platform. ##### White-Label Solutions Your brand out front. Access4's platform and ecosystem powering everything behind the scenes. ##### Automated Provisioning Every manual process is margin you are leaving on the table. Automated provisioning, billing, and management puts it back. ##### Partner Enablement Everything you need to get to market fast, start winning, and keep growing. ##### Dedicated Partner Support A team genuinely invested in your growth at every stage of the journey. [ Book a Demo ](https://www.access4.com/uk/book-a-demo/) [ Become a Partner > ](https://www.access4.com/uk/partner-network/the-partner-program/) ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/02/Sasboss-Logo-White-text-1024x221.png) ### Provision more. Grow faster. The vendor-agnostic enablement platform built for the channel. SASBOSS simplifies product delivery, automates the hard parts, and scales without the growing pains. It is the backbone helping UK partners boost recurring revenue, reduce operational overhead, and deliver a consistently premium experience to every customer. [ Explore SASBOSS ](https://www.access4.com/uk/solution/sasboss/) ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/03/acadame-white-e1781069594804-1024x237.png) ### Learn more. Win faster. Your platform is only as powerful as the team behind it. Academe gives partners on-demand training, certifications, and resources designed to turn your team into SASBOSS experts, sharpen your sales capability, and get you to revenue faster. [ Explore Academe ](/uk/solution/professional-services/) ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/02/Apex-White-Logo.png) ### Unlock more. Scale faster. A structured, performance-driven partner program built for the UK market. APEX rewards your growth with clear tiers, margin uplifts, marketing development funds, and co-marketing support. The more you scale, the more you unlock. [ Explore APEX ](https://www.access4.com/uk/partner-network/the-partner-program/) ## Don’t Just Take Our Word for It For us, working with Access4 is great because of the people. We’ve always had a great relationship with Access4. They’re open, transparent, and willing to fix any issues we raise. ![Chuong Mai-Viet](https://www.access4.com/uk/wp-content/uploads/sites/4/2025/12/FuseTechnologyLogo-03-1.png) Chuong Mai-VietManaging Director, Fuse Access4 offers great products and comfortably covers all the bases of what we need in a cloud platform. SASBOSS is a solid platform and easy to use. The backend and technical resources available are incredible – we take advantage of those on a regular basis. ![Brendan Gallagher](https://www.access4.com/uk/wp-content/uploads/sites/4/2025/12/Meta_Platforms_Inc._logo.svg-1.png) Brendan GallagherDirector, BroadConnect Access4 have been a pivotal part of our business growth, providing us with all the right solutions that we can on-sell to our customers. ![Jack Glazenburg](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/02/nuteck-communications-300x88.jpg) Jack GlazenburgManaging Director, Nu Teck Communications Access4 offer a great product set that we take to the whole breadth of our marketplace. We deal with all sorts of customers, from micro business owners right through to government and enterprise – so having a partner we can lean on for all these services is critical. ![David Rose](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/02/efex-300x183.png) David RoseChief Revenue Officer, Efex Access4’s a one-stop shop – it’s got everything we need. ![Steve Low](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/02/NewVo-Logo-Rev-1-300x156.png) Steve LowBusiness Sales Executive, Newvo ### See how our partners are winning with Access4 [ Case Studies ](https://www.access4.com/uk/case-studies/) ## Latest Updates, Articles, and More [ ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/09/UCEclipse-Featured-Image-Call-Flow-1024x683.png) ](https://www.access4.com/uk/uceclipse-multiple-devices-one-identity/) - September 8, 2026 - [Article](https://www.access4.com/uk/category/article/), [Product Spotlight](https://www.access4.com/uk/category/product-spotlight/) - [UC](https://www.access4.com/uk/pillar/uc/) ### [Inside UCEclipse: Multiple devices, one identity.](https://www.access4.com/uk/uceclipse-multiple-devices-one-identity/) Mobile-first here doesn't mean mobile treated as a bonus feature bolted onto a desk-based system. It what the whole platform is built from, so staff are reachable wherever they're working. [ Read More > ](https://www.access4.com/uk/uceclipse-multiple-devices-one-identity/) [ ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/09/Sasboss-Article-Featured-image-2-1024x683.png) ](https://www.access4.com/uk/what-is-sasboss-the-platform-behind-a-smarter-way-to-sell-cloud-voice/) - September 7, 2026 - [Article](https://www.access4.com/uk/category/article/) ### [What Is SASBOSS? The Platform Behind a Smarter Way to Sell Cloud Voice](https://www.access4.com/uk/what-is-sasboss-the-platform-behind-a-smarter-way-to-sell-cloud-voice/) SASBOSS is Access4's platform for channel partners. It's where you quote, provision and manage cloud communications services for your customers, all from one place. [ Read More > ](https://www.access4.com/uk/what-is-sasboss-the-platform-behind-a-smarter-way-to-sell-cloud-voice/) [ ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/09/Welcome-to-the-Team-Featured-Image-Jack-1024x640.png) ](https://www.access4.com/uk/access4-uk-appoints-jack-brook-as-regional-partner-director/) - September 1, 2026 - [Article](https://www.access4.com/uk/category/article/) - [Access4](https://www.access4.com/uk/pillar/access4/) ### [Access4 UK Appoints Jack Brook as Regional Partner Director](https://www.access4.com/uk/access4-uk-appoints-jack-brook-as-regional-partner-director/) Access4 has appointed Jack Brook as Regional Partner Director, strengthening its UK channel team at a moment when more partners are looking to move beyond standalone voice. [ Read More > ](https://www.access4.com/uk/access4-uk-appoints-jack-brook-as-regional-partner-director/) [ ![Promotional banner: Introducing UC Eclipse powered by Saboss, with a phone system and devices displayed on a dark teal background.](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/08/UCEclipse-Product-Release-Featured-Image-1024x683.png) ](https://www.access4.com/uk/access4-launches-uceclipse/) - September 1, 2026 - [Product Spotlight](https://www.access4.com/uk/category/product-spotlight/) - [UC](https://www.access4.com/uk/pillar/uc/) ### [UCEclipse is now live: Our mobile-first communications solution](https://www.access4.com/uk/access4-launches-uceclipse/) We've just launched UCEclipse. It's one platform for calls, messages and call center features, and it works the same way wherever someone picks it up. [ Read More > ](https://www.access4.com/uk/access4-launches-uceclipse/) ### Built for partners serious about growth [ Book a Demo ](https://www.access4.com/uk/book-a-demo/) [ Explore SASBOSS® > ](https://www.access4.com/uk/platform/sasboss/) --- ### [Wholesale Pricing Guide](https://www.access4.com/uk/wholesale-pricing-guide/) **Published:** July 30, 2026 **Author:** heathersilcock **Content:** ## [View the Luminate Price guide Here ](https://www.canva.com/design/DAGNR8nkhRY/8j-nPKvhznPlnTjqmoogsQ/view) --- ### [Resource Centre](https://www.access4.com/uk/resource-centre/) **Published:** September 8, 2026 **Author:** heathersilcock **Content:** # Resource Centre Welcome to the Access4 Resource Centre. Stay up to date with the latest information, new releases and timely insights that help you get the most from Access4. [![](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/05/Cicom-Streamlines-UC-Delivery-768x512.jpg)](https://www.access4.com/uk/cicom-streamlines-uc-delivery/)Case Study ### [ Cicom Streamlines UC Delivery ](https://www.access4.com/uk/cicom-streamlines-uc-delivery/) With a partner who gets regional businesses. [ Read More » ](https://www.access4.com/uk/cicom-streamlines-uc-delivery/) May 27, 2026 --- ### [Privacy Statement](https://www.access4.com/uk/privacy-statement/) **Published:** December 1, 2025 **Author:** Jamie **Content:** # Privacy & Personal Data Protection Policy ## **Privacy Policy** This privacy notice for Access4 Limited (company number 15351856), whose registered office is at Fourth Floor, The Tower, Deva City Office Park, Trinity Way, Salford M3 7BD (‘Company‘, ‘we‘, ‘us‘, or ‘our’), describes how and why we might collect, store, use, and/or share (‘process‘) your information when you use our services (‘Services‘), such as when you: - Visit our website or any website of ours that links to this privacy notice - Engage with us in other related ways, including any sales, marketing, or events **Questions or concerns?** Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact the privacy officer at **Some of what we offer** – including our AIX products and services – is AI-enabled, meaning it uses artificial intelligence, machine learning and automated processing to handle interactions and generate responses. This privacy notice applies to personal information handled through those Services in the same way as it applies to our other products and services. **Our role**. We act as a controller in respect of the personal information we process for our own purposes, such as operating our website, managing our customer and supplier relationships, and marketing our products and services. In some cases, in particular where we provide our AIX products and services to our partners and their customers, we act as a processor or sub-processor and process personal information on the instructions of the relevant partner or customer, who is the controller for that processing. Where we act as a processor or sub-processor, the controller’s own privacy notice governs that processing and you should direct any request to exercise your rights to that controller. This privacy notice describes how we handle personal information where we act as a controller, and the sections below on our legal bases for processing and your privacy rights apply in that context. Where we act as a processor or sub-processor for one of our partners, our processing of personal information on that partner’s behalf is governed by our Data Processing Addendum (DPA), which is available on our website. The DPA forms the data protection terms between us and the partner and is incorporated into the partner’s contract with us. This privacy notice describes our data-handling practices and does not vary the DPA; to the extent of any inconsistency between this notice and the DPA in relation to that processing, the DPA prevails. ## **Summary of Key Points** This summary provides key points from our privacy notice, but you can find out more in the full sections below. **What personal information do we process?** When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us and the Services, the choices you make, and the products and features you use. **Do we process any special category data?** Our AI-enabled Services are not designed to collect special category data (sometimes referred to as sensitive personal data), such as data concerning health or biometric data used to identify you. We will only process such data where the law permits and any required conditions, consents, approvals and safeguards are in place. **How do we process your information?** We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent. We process your information only when we have a valid legal reason to do so. **In what situations and with which parties do we share personal information?** We may share information in specific situations and with specific third parties. **How do we keep your information safe?** We have organisational and technical processes and procedures in place to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorised third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. **What are your rights?** Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information. **How do you exercise your rights?** The easiest way to exercise your rights is by contacting us at . We will consider and act upon any request in accordance with applicable data protection laws. ## **What Information Do We Collect?** **Personal information you disclose to us.** We collect personal information that you provide to us. We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us. We collect personal Information from Business Partners. We may receive information from our business partners, such as joint marketing partners or resellers, to enhance our service offerings and marketing efforts. We collect personal Information from Social Media Platforms and Networks. We may collect information from social media platforms and networks if you interact with us through these channels. This may include your profile information, interactions, and any information you make public on these platforms. Personal Information Provided by You. The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include the following: - names - phone numbers - email addresses - job titles - contact preferences **Information related to job applications**. If you apply for a job with us, we collect personal information necessary to process your application, such as your resume, contact information, and employment history. **Special Category Data.** Our AI-enabled Services are not designed to collect special category data (sometimes referred to as sensitive personal data), such as data concerning health or biometric data used to identify an individual. They are also not designed to collect payment card or financial account data, or information about children. We will only process special category data through those Services where a condition under Article 9 of the UK GDPR applies and, where required, your explicit consent has been obtained, we have approved the relevant use case in writing, and any authorisations and safeguards required by us and our suppliers are in place. Where such data is provided to us without the necessary conditions, consents, approvals or safeguards, we may remove or delete it, unless we are required to retain it by law. All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information. **Information automatically collected.** Some information, such as your Internet Protocol (IP) address and/or browser and device characteristics, is collected automatically when you visit our Services. We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes. Like many businesses, we also collect information through cookies and similar technologies. The information we collect includes: **Device data**. We collect device data such as information about your computer, phone, tablet, or other device you use to access the Services. Depending on the device used, this device data may include information such as your IP address (or proxy server), device and application identification numbers, location, browser type, hardware model, Internet service provider and/or mobile carrier, operating system, and system configuration information. **Location data**. We collect location data such as information about your device’s location, which can be either precise or imprecise. How much information we collect depends on the type and settings of the device you use to access the Services. For example, we may use GPS and other technologies to collect geolocation data that tells us your current location (based on your IP address). You can opt out of allowing us to collect this information either by refusing access to the information or by disabling your Location setting on your device. However, if you choose to opt out, you may not be able to use certain aspects of the Services. Our mobile app Snap HD shares phone numbers and email addresses; phone numbers are shared in order to place a call and email addresses in order to display the Gravatar. **Phone numbers (users’ contact list phone numbers).** These are collected only if the user allows it by accepting the in-app disclosure message. If accepted, the numbers are shared only to our API in order to establish a call. **Email addresses (users’ contact list email addresses).** These are collected for all contacts in the list only if allowed via settings and configs. The app shares the MD5 hash of the email address with Gravatar in order to provide avatar images. **AIX products and services data.** Where you interact with our AIX products and services, we (and our supplier) collect voice and call recordings and transcripts, the content of your messages, calls and enquiries, and related metadata such as call time, duration and interaction logs. We use this data to handle and respond to interactions, generate summaries and structured records, and to provide, support, secure and improve the Services, as further described below. ## **How Do We Process Your Information?** We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent. We process your personal information for a variety of reasons, depending on how you interact with our Services, including: **To deliver and facilitate delivery of services to the user.** We may process your information to provide you with the requested service. **To respond to user inquiries/offer support to users.** We may process your information to respond to your inquiries and solve any potential issues you might have with the requested service. **To administer programs.** We may process your information to effectively manage and administer programs that you are enrolled in or have shown interest in. **To send administrative information to you**. We may process your information to send you details about our products and services, changes to our terms and policies, and other similar information. **To fulfil and manage your orders**. We may process your information to fulfil and manage your orders, payments, returns, and exchanges made through the Services. **To request feedback**. We may process your information when necessary to request feedback and to contact you about your use of our Services. **To send you marketing and promotional communications**. We may process the personal information you send to us for our marketing purposes, if this is in accordance with your marketing preferences. You can opt out of our marketing emails at any time. For more information, see ‘WHAT ARE YOUR PRIVACY RIGHTS?’ below. **For personalisation**. We may process your information to personalise your experience with our Services, tailoring content and recommendations to better suit your preferences. **To identify usage trends**. We may process information about how you use our Services to better understand how they are being used so we can improve them. **To determine the effectiveness of our marketing and promotional campaigns**. We may process your information to better understand how to provide marketing and promotional campaigns that are most relevant to you. **To save or protect an individual’s vital interest**. We may process your information when necessary to save or protect an individual’s vital interest, such as to prevent harm. **De-identified and aggregated data.** Notwithstanding the above, we may create and use de-identified, aggregated or schema-level data derived from customer usage and feature-adoption data that does not identify, and is not reasonably capable of identifying, any individual. We use such data to operate, support, secure and improve our Services and to produce analytics, reporting and volume-based or other statistical insights. In particular, we may process this data to generate internal business insights and to identify product and service opportunities that we may share with our channel partners. This processing is carried out at an aggregate level only and is not used to profile, or to conduct direct marketing to, individual customers or end users. **Use of third-party AI tools.** To generate these insights, we may process de-identified, aggregated or schema-level data using third-party artificial intelligence tools, including large language models (LLMs). Providers of these AI and LLM tools act as technology and infrastructure recipients (including cloud hosting and data-processing providers and, where applicable, sub-processors) engaged to help us operate and deliver our Services, and are described in the third-party recipient categories set out in the section ‘WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?’ below. Because this processing uses only de-identified, aggregated or schema-level data that does not contain personal information, it operates at an aggregate level and not at the level of any identifiable individual. **Automated processing and AI-enabled services.** As noted above, some of our Services, including our AIX products and services, are AI-enabled and use automated processing to handle interactions and generate responses, summaries and structured records. These systems operate probabilistically and may produce inaccurate, incomplete or unintended outputs and, where enabled, may take automated actions such as making, altering or cancelling bookings or appointments. Our AI-enabled Services do not make legally binding decisions about individuals. **AI system disclosure and recording of communications.** Where you interact with our AIX products and services, you will be informed that you are interacting with an AI system and not a human, and that communications may be recorded, monitored, transcribed and processed to provide and support the Services. Such communications, including voice recordings and transcripts, may be shared with our supplier and its artificial intelligence or large language model (LLM) providers for these purposes. Where we provide these Services to our partners and their customers, the relevant partner or customer acts as the controller for those interactions and is responsible for providing the required notices to, and obtaining any consents required by law from, end users (including for the recording and monitoring of communications); we process this information as a processor or sub-processor on their instructions under the applicable data processing terms. **Use of data for AI training.** We do not use data handled through our AI-enabled Services to train or fine-tune general AI models outside the service environment in which it was collected. We may use de-identified, aggregated or schema-level data that does not identify any individual to improve system performance, configuration and accuracy, to produce aggregated analytics, and to detect systemic issues or misuse. No personal information is intentionally retained in any training datasets used outside your service instance. Our upstream vendors and suppliers do not use personal data handled through our AI-enabled Services to train or improve their own general AI models, other than as necessary to provide and support the Services to us. Where we rely on supplier settings or contractual commitments to give effect to this, we maintain those controls. ## **What Legal Bases Do We Rely On To Process Your Information?** We only process your personal information when we believe it is necessary and we have a valid legal reason (i.e. legal bases) to do so under applicable law, like with your consent, to comply with laws, to provide you with services, to enter into or fulfil our contractual obligations, to protect your rights, or to fulfil our legitimate business interests. **For core business functions**. We may process your information to support our core business functions, including business management, operational reporting, and compliance monitoring. The General Data Protection Regulation (GDPR) and UK GDPR requires us to explain the valid legal bases we rely on in order to process your personal information. As such, we may rely on the following legal bases to process your personal information: **Consent**. We may process your information if you have given us permission (i.e. consent) to use your personal information for a specific purpose. You can withdraw your consent at any time. **Performance of a Contract**. We may process your personal information when we believe it is necessary to fulfil our contractual obligations to you, including providing our Services or at your request prior to entering into a contract with you. **Legitimate Interests**. We may process your information when we believe it is reasonably necessary to achieve our legitimate business interests and those interests do not outweigh your interests and fundamental rights and freedoms. For example, we may process your personal information for some of the purposes described in order to: - Send users information about special offers and discounts on our products and services - Analyse how our services are used so we can improve them to engage and retain users - Support our marketing activities - Understand how our users use our products and services so we can improve user experience **Legal Obligations**. We may process your information where we believe it is necessary for compliance with our legal obligations, such as to cooperate with a law enforcement body or regulatory agency, exercise or defend our legal rights, or disclose your information as evidence in litigation in which we are involved. **Vital Interests**. We may process your information where we believe it is necessary to protect your vital interests or the vital interests of a third party, such as situations involving potential threats to the safety of any person. ## **When and With Whom Do We Share Your Personal Information?** We may share information in specific situations described in this section and/or with the following third parties. We may need to share your personal information in the following situations: - **Business Transfers**. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company. - **Service Providers, Sub-Processors and AI/LLM Providers**. We may share your information with third-party technology and infrastructure providers (including cloud hosting and data-processing providers) and, in relation to our AIX products and services, with our supplier and its artificial intelligence and large language model (LLM) providers, who process the information as our processors or sub-processors to help us operate, deliver, secure and support our Services. We require these providers to maintain appropriate security measures and to impose substantially equivalent obligations on their own sub-processors. - **Affiliates**. We may share your information with, and allow it to be accessed and processed by, our affiliates and group companies (which include entities in Australia and New Zealand), in which case we will require them to honour this privacy notice. Affiliates include our parent company and any subsidiaries, joint venture partners, or other companies that we control or that are under common control with us, and we and our group operate certain shared systems, infrastructure and support functions across these entities. We store and process your personal information primarily on servers in the United Kingdom (UK), but it may be accessed, stored or processed by our affiliates, suppliers and sub-processors in other countries outside the UK for the purposes described in this Privacy Policy. Any such transfers outside the UK are subject to the safeguards described in the section ‘HOW DO WE KEEP YOUR INFORMATION SAFE?’ below. - **Business Partners**. We may share your information with our business partners to offer you certain products, services, or promotions. - We do not sell your personal information. ## Cookies and Other Tracking Technologies We may use cookies and other tracking technologies to collect and store your information. Cookies are identifiers we transfer to your browser or device that allow us to recognise your browser or device and tell us how and when pages and features in our services are visited and by how many people. You may be able to change the preferences on your browser or device to prevent or limit your device’s acceptance of cookies, but this may prevent you from taking advantage of some of our features. **How long do we keep your information?** We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymise such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible. **How do we keep your information safe?** We aim to protect your personal information through a system of organisational and technical security measures. We have implemented appropriate and reasonable technical and organisational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorised third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment. In cases where we transfer your personal information to countries outside of the UK – including to our group companies, suppliers and sub-processors – we ensure that such transfers are made on the basis of UK adequacy regulations or, where these do not apply, appropriate safeguards required by the UK GDPR, such as the International Data Transfer Agreement (IDTA) or the UK Addendum to the EU standard contractual clauses. We store AIX voice recordings and transcripts on servers located in the UK. Where you use our AI-enabled Services, however, your information may be processed – but not stored – by our supplier and its sub-processors (including third-party large language model and voice-processing providers) located outside the UK, for purposes such as converting speech to text and text to speech and generating responses. Any such transfers are subject to the safeguards described above. **Do we collect information from minors?** Our services are not intended for children under the age of 18. We do not knowingly collect data from or market to children under 18 years of age. By using the Services, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Services. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under age 18, please contact us at **What are your privacy rights?** In some regions, such as the European Economic Area (EEA) and the UK, you have rights that allow you greater access to and control over your personal information, as described below. This section concerns your data protection rights only and does not affect the term, termination or other provisions of any contract between you and us for our products or services, which continue to govern your account and service commitments. In some regions (like the EEA and UK), you have certain rights under applicable data protection laws. These may include the right (i) to request access and obtain a copy of your personal information, (ii) to request rectification or erasure; (iii) to restrict the processing of your personal information; and (iv) if applicable, to data portability. In certain circumstances, you may also have the right to object to the processing of your personal information. You can make such a request by contacting us by using the contact details provided in the section ‘HOW CAN YOU CONTACT US ABOUT THIS NOTICE?’ below. We will consider and act upon any request in accordance with applicable data protection laws. If you are located in the EEA or UK and you believe we are unlawfully processing your personal information, you also have the right to complain to your local data protection supervisory authority. You can find their contact details here: **Withdrawing your consent:** If we are relying on your consent to process your personal information, you have the right to withdraw your consent at any time. You can withdraw your consent at any time by contacting us by using the contact details provided in the section ‘HOW CAN YOU CONTACT US ABOUT THIS NOTICE?’ below. However, please note that this will not affect the lawfulness of the processing before its withdrawal, nor will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent. **Opting out of marketing and promotional communications**: You can unsubscribe from our marketing and promotional communications at any time by clicking on the unsubscribe link in the emails that we send, or by contacting us using the details provided in the section ‘HOW CAN YOU CONTACT US ABOUT THIS NOTICE?’ below. You will then be removed from the marketing lists. However, we may still communicate with you — for example, to send you service-related messages that are necessary for the administration and use of your account, to respond to service requests, or for other non-marketing purposes. If you have questions or comments about your privacy rights, you may email us at ## Controls For Do-Not-Track Features Most web browsers and some mobile operating systems and applications include a ‘Do Not Track’ (DNT) setting that you can enable to signal your preference not to be tracked online. However, there is currently no universally accepted standard for recognising or responding to DNT signals, and as a result, many websites and services do not respond to them. ## Do We Make Updates to This Notice? Yes, we will update this notice as necessary to stay compliant with relevant laws. We may update this privacy notice from time to time. The updated version will be indicated by an updated ‘Last updated’ date and the updated version will be effective as soon as it is accessible. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information. ## How Can You Contact Us About This Notice? If you have questions or comments about this notice, you may email us at or by post to: Access4 Limited – Fourth Floor, The Tower, Deva City Office Park, Trinity Way, Salford M3 7BD ## How Can You Review, Update, Or Delete the Data We Collect From You? Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, change that information, or delete it. To request to review, update, or delete your personal information, please email us at **Last updated:** August 2026 --- ### [DPA](https://www.access4.com/uk/legal/dpa/) **Published:** August 28, 2026 **Author:** charleyv **Content:** # DATA PROCESSING ADDENDUM Last updated: August 2026 **ACCESS4 DATA PROCESSING ADDENDUM (UK)** **1.** **Scope and roles** 1.1. This DPA applies where the Access4 Entity (we, us, our) Processes Personal Data on behalf of the Partner (you, your) in connection with a Service. This DPA is a separate document that is incorporated into, and forms part of, the Contract by reference, and supplements the General Trading Terms. We make it available on our website and may update it as set out in the Variation clause below. Capitalised terms not defined here have the meaning given in the General Trading Terms. 1.2. The parties acknowledge that, in respect of Personal Data Processed through the Services: the relevant Customer (or its own end customer, as applicable) is the Controller; you act as a Processor; we act as a Sub-processor engaged by you; and our Suppliers act as further Sub-processors engaged by us. The parties agree that the actual role of each party is ultimately determined by the circumstances of the Processing. 1.3. This DPA reflects our obligations as a processor under the UK GDPR. To the extent of any conflict on data protection matters, this DPA prevails over the rest of the Contract (including the General Trading Terms) on those matters. 1.4. In this DPA, the terms Controller, Processor, Sub-processor, Processing, data subject, Personal Data Breach and Supervisory Authority have the meanings given in the UK GDPR. Customer means the Partner’s customer or, wherethe Partner supplies the Services through a reseller or other intermediary, that intermediary’s end customer, in each case being the partyon whose behalf Personal Data is Processed through the Services. **2.** **Processing instructions** 2.1. We will Process Personal Data only on your documented instructions (including as set out in the Contract and Annex 1), and as necessary to provide the Services, unless required otherwise by Applicable Laws (in which case we will, where lawful, inform you first). 2.2. You warrant that your instructions, and your and each Customer’s Processing, comply with the Privacy Laws, and that all notices have been given and consents obtained necessary for us and our Suppliers to Process the Personal Data (including for recording, monitoring and processing of communications). **3.** **Confidentiality** We will ensure that persons authorised to Process the Personal Data are subject to appropriate obligations of confidentiality. **4.** **Security** We will implement and maintain appropriate technical and organisational measures to protect Personal Data against a Personal Data Breach, appropriate to the risk, consistent with the requirements of the UK GDPR and our Privacy Policy. **5.** **Sub-processors** 5.1. You give us a general authorisation to appoint Sub-processors (including our Suppliers) to Process Personal Data. We will make available to you a list of our current Sub-processors on request. 5.2. We will impose on each Sub-processor data protection obligations that are, in substance, no less protective than those in this DPA, and we remain responsible for each Sub-processor’s acts and omissions. 5.3. We will give you at least 30 days’ notice (by any means permitted for notices under the Contract, including by updating a list we make available) before adding or replacing a Sub-processor. You may object on reasonable data protection grounds within that period; if the parties cannot resolve the objection, you may terminate the affected Service. **6.** **Assistance** 6.1. Taking into account the nature of the Processing, we will provide reasonable assistance to enable you (and the Controller) to: (a) respond to requests to exercise data subject rights; and (b) comply with your obligations under the UK GDPR relating to security, personal data breach notification, data protection impact assessments and prior consultation, in each case taking into account the information available to us. 6.2. We will promptly notify you if we (or a Sub-processor) receive a request from a data subject to exercise their rights under the Privacy Laws in respect of Personal Data we Process on your behalf. Unless required otherwise by Applicable Laws, we will not respond to any such request directly, and the parties acknowledge that any such request should be directed to, and handled by, the relevant Controller (as between the parties, you or your Customer). **7.** **Personal Data Breach** We will notify you without undue delay after becoming aware of a Personal Data Breach affecting the Personal Data, and will provide reasonable information and cooperation to enable you and the Controller to meet any notification obligations under the Privacy Laws, including any obligation to notify the Information Commissioner’s Office within 72 hours (where applicable). **8.** **Government and law enforcement access** If we receive a legally binding request from a public authority, law enforcement agency or Supervisory Authority to disclose Personal Data we Process on your behalf, we will, where and to the extent legally permitted, notify you (and not the data subject) without undue delay. We will not otherwise be required to handle the request on your behalf. Nothing in this clause requires us to notify you, or prevents any disclosure, where notification or withholding disclosure is prohibited or restricted by Applicable Laws (including the Investigatory Powers Act 2016). **9.** **Return and deletion** On termination of the relevant Service, we will (at your choice) delete or return the Personal Data, and delete existing copies, unless retention is required by Applicable Laws. **10.** **Audit** We will make available information reasonably necessary to demonstrate compliance with our obligations under the UK GDPR and allow for and contribute to audits, including inspections, conducted by you or an auditor mandated by you, on reasonable prior notice, no more than once in any 12-month period (unless required by a Supervisory Authority or following a Personal Data Breach), subject to reasonable confidentiality and security conditions. We may satisfy this obligation by providing third-party audit reports or certifications. **11.** **International transfers** We may transfer Personal Data outside the United Kingdom where an adequacy basis applies. Where no adequacy basis applies, the parties will put in place an appropriate transfer mechanism under the UK GDPR, and the International Data Transfer Agreement (IDTA), or the International Data Transfer Addendum to the EU SCCs (UK Addendum), as applicable, is incorporated into this DPA and completed using the information in the Annexes. **12.** **Governing law** This DPA is governed by the laws of England and Wales. **13.** **Liability** Each party’s liability arising out of or in connection with this DPA is subject to, and does not increase, the limitations and exclusions of liability set out in the General Trading Terms, which apply to this DPA as if set out in full. **14.** **Variation** We may vary this DPA from time to time where reasonably necessary to reflect changes in the Privacy Laws or the requirements of a Supervisory Authority, or to give effect to an approved transfer mechanism, provided that any such variation does not materially reduce the protections for Personal Data. We will make the updated DPA available on our website,or by such other means as we may notify. **Annex 1 – Processing details** **Subject matter and duration:** Processing of Personal Data for the term of the relevant Service and any wind-down period. **Nature and purpose:** providing, operating, supporting, securing and improving the Services, including as described in the applicable Standard Service Terms and Accepted Order. **Types of Personal Data**: contact details, account and identity data, communications content and metadata, voice and audio recordings and transcripts, text and interaction content, and other Personal Data contained in Customer Data submitted to or generated by the Services. **Categories of data subjects**: your personnel, your Customers and their personnel, and end users interacting with the Services. **Annex 2 – Security measures** The technical and organisational measures maintained by us and our Suppliers, as described in our Privacy Policy and made available on request, and which vary depending on the relevant Service, product, platform and its capabilities, may include: role-based access controls and authentication; use of encryption where appropriate to the relevant Service and platform; logical separation of Customer Data; network and security monitoring and logging; vulnerability management and regular penetration testing; backups; incident detection and response processes; and personnel confidentiality obligations and security awareness training. **Annex 3 – Sub-processors** We engage Sub-processors to Process Personal Data in connection with the Services. A list of our current Sub-processors is available to you on request**.** Further Sub-processors may be appointed in accordance with clause REF \_Ref237871848 \\r \\h 5 08D0C9EA79F9BACE118C8200AA004BA90B02000000080000000E0000005F005200650066003200330037003800370031003800340038000000 and notified to you. **Version 1.0 | Effective date: 18 August 2026** --- ### [Legal](https://www.access4.com/uk/legal/) **Published:** December 1, 2025 **Author:** Jamie **Content:** # Legal & Policies Everything you need to know about working with Access4, all in one place. ## Browse our policies, terms, and agreements below: - [Website Terms of Use](https://www.access4.com/uk/website-terms-of-use/) - [DPA](https://www.access4.com/uk/legal/dpa/) Have a question about any of our legal documents or policies? Contact our legal team at[ legal@access4.com](mailto:legal@access4.com). --- ### [Privacy Policy](https://www.access4.com/uk/legal/privacy-policy/) **Published:** August 14, 2026 **Author:** heathersilcock **Content:** # Privacy Policy Last updated: August 2026 By accessing or using this website, you agree to the following terms. If you do not agree, you should not use the site. This privacy notice for Access4 Limited (company number 15351856), whose registered office is at Fourth Floor, The Tower, Deva City Office Park, Trinity Way, Salford M3 7BD (‘Company‘, ‘we‘, ‘us‘, or ‘our’), describes how and why we might collect, store, use, and/or share (‘process‘) your information when you use our services (‘Services‘), such as when you: • Visit our website or any website of ours that links to this privacy notice • Engage with us in other related ways, including any sales, marketing, or events Questions or concerns? Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact the privacy officer at privacy@access4.com Some of what we offer – including our AIX products and services – is AI-enabled, meaning it uses artificial intelligence, machine learning and automated processing to handle interactions and generate responses. This privacy notice applies to personal information handled through those Services in the same way as it applies to our other products and services. Our role. We act as a controller in respect of the personal information we process for our own purposes, such as operating our website, managing our customer and supplier relationships, and marketing our products and services. In some cases, in particular where we provide our AIX products and services to our partners and their customers, we act as a processor or sub-processor and process personal information on the instructions of the relevant partner or customer, who is the controller for that processing. Where we act as a processor or sub-processor, the controller’s own privacy notice governs that processing and you should direct any request to exercise your rights to that controller. This privacy notice describes how we handle personal information where we act as a controller, and the sections below on our legal bases for processing and your privacy rights apply in that context. Where we act as a processor or sub-processor for one of our partners, our processing of personal information on that partner’s behalf is governed by our Data Processing Addendum (DPA), which is available on our website. The DPA forms the data protection terms between us and the partner and is incorporated into the partner’s contract with us. This privacy notice describes our data-handling practices and does not vary the DPA; to the extent of any inconsistency between this notice and the DPA in relation to that processing, the DPA prevails. ## SUMMARY OF KEY POINTS This summary provides key points from our privacy notice, but you can find out more in the full sections below. What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us and the Services, the choices you make, and the products and features you use. Do we process any special category data? Our AI-enabled Services are not designed to collect special category data (sometimes referred to as sensitive personal data), such as data concerning health or biometric data used to identify you. We will only process such data where the law permits and any required conditions, consents, approvals and safeguards are in place. How do we process your information? We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent. We process your information only when we have a valid legal reason to do so. In what situations and with which parties do we share personal information? We may share information in specific situations and with specific third parties. How do we keep your information safe? We have organisational and technical processes and procedures in place to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorised third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. What are your rights? Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information. How do you exercise your rights? The easiest way to exercise your rights is by contacting us at privacy@access4.com . We will consider and act upon any request in accordance with applicable data protection laws. **1. WHAT INFORMATION DO WE COLLECT?** Personal information you disclose to us. We collect personal information that you provide to us. We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us. We collect personal Information from Business Partners. We may receive information from our business partners, such as joint marketing partners or resellers, to enhance our service offerings and marketing efforts. We collect personal Information from Social Media Platforms and Networks. We may collect information from social media platforms and networks if you interact with us through these channels. This may include your profile information, interactions, and any information you make public on these platforms. Personal Information Provided by You. The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include the following: • names • phone numbers • email addresses • job titles • contact preferences Information related to Job Applications. If you apply for a job with us, we collect personal information necessary to process your application, such as your resume, contact information, and employment history. Special Category Data. Our AI-enabled Services are not designed to collect special category data (sometimes referred to as sensitive personal data), such as data concerning health or biometric data used to identify an individual. They are also not designed to collect payment card or financial account data, or information about children. We will only process special category data through those Services where a condition under Article 9 of the UK GDPR applies and, where required, your explicit consent has been obtained, we have approved the relevant use case in writing, and any authorisations and safeguards required by us and our suppliers are in place. Where such data is provided to us without the necessary conditions, consents, approvals or safeguards, we may remove or delete it, unless we are required to retain it by law. All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information. Information automatically collected Some information, such as your Internet Protocol (IP) address and/or browser and device characteristics, is collected automatically when you visit our Services. We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes. Like many businesses, we also collect information through cookies and similar technologies. The information we collect includes: Device Data. We collect device data such as information about your computer, phone, tablet, or other device you use to access the Services. Depending on the device used, this device data may include information such as your IP address (or proxy server), device and application identification numbers, location, browser type, hardware model, Internet service provider and/or mobile carrier, operating system, and system configuration information. Location Data. We collect location data such as information about your device’s location, which can be either precise or imprecise. How much information we collect depends on the type and settings of the device you use to access the Services. For example, we may use GPS and other technologies to collect geolocation data that tells us your current location (based on your IP address). You can opt out of allowing us to collect this information either by refusing access to the information or by disabling your Location setting on your device. However, if you choose to opt out, you may not be able to use certain aspects of the Services. Our mobile app Snap HD shares phone numbers and email addresses; phone numbers are shared in order to place a call and email addresses in order to display the Gravatar. Phone numbers (users’ contact list phone numbers): These are collected only if the user allows it by accepting the in-app disclosure message. If accepted, the numbers are shared only to our API in order to establish a call. Email addresses (users’ contact list email addresses): These are collected for all contacts in the list only if allowed via settings and configs. The app shares the MD5 hash of the email address with Gravatar in order to provide avatar images. AIX Products and Services Data. Where you interact with our AIX products and services, we (and our supplier) collect voice and call recordings and transcripts, the content of your messages, calls and enquiries, and related metadata such as call time, duration and interaction logs. We use this data to handle and respond to interactions, generate summaries and structured records, and to provide, support, secure and improve the Services, as further described below. **2. HOW DO WE PROCESS YOUR INFORMATION?** We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent. We process your personal information for a variety of reasons, depending on how you interact with our Services, including: To deliver and facilitate delivery of services to the user. We may process your information to provide you with the requested service. To respond to user inquiries/offer support to users. We may process your information to respond to your inquiries and solve any potential issues you might have with the requested service. To administer programs. We may process your information to effectively manage and administer programs that you are enrolled in or have shown interest in. To send administrative information to you. We may process your information to send you details about our products and services, changes to our terms and policies, and other similar information. To fulfil and manage your orders. We may process your information to fulfil and manage your orders, payments, returns, and exchanges made through the Services. To request feedback. We may process your information when necessary to request feedback and to contact you about your use of our Services. To send you marketing and promotional communications. We may process the personal information you send to us for our marketing purposes, if this is in accordance with your marketing preferences. You can opt out of our marketing emails at any time. For more information, see ‘WHAT ARE YOUR PRIVACY RIGHTS?’ below. For personalisation. We may process your information to personalise your experience with our Services, tailoring content and recommendations to better suit your preferences. To identify usage trends. We may process information about how you use our Services to better understand how they are being used so we can improve them. To determine the effectiveness of our marketing and promotional campaigns. We may process your information to better understand how to provide marketing and promotional campaigns that are most relevant to you. To save or protect an individual’s vital interest. We may process your information when necessary to save or protect an individual’s vital interest, such as to prevent harm. De-identified and aggregated data. Notwithstanding the above, we may create and use de-identified, aggregated or schema-level data derived from customer usage and feature-adoption data that does not identify, and is not reasonably capable of identifying, any individual. We use such data to operate, support, secure and improve our Services and to produce analytics, reporting and volume-based or other statistical insights. In particular, we may process this data to generate internal business insights and to identify product and service opportunities that we may share with our channel partners. This processing is carried out at an aggregate level only and is not used to profile, or to conduct direct marketing to, individual customers or end users. Use of third-party AI tools. To generate these insights, we may process de-identified, aggregated or schema-level data using third-party artificial intelligence tools, including large language models (LLMs). Providers of these AI and LLM tools act as technology and infrastructure recipients (including cloud hosting and data-processing providers and, where applicable, sub-processors) engaged to help us operate and deliver our Services, and are described in the third-party recipient categories set out in the section ‘WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?’ below. Because this processing uses only de-identified, aggregated or schema-level data that does not contain personal information, it operates at an aggregate level and not at the level of any identifiable individual. Automated processing and AI-enabled services. As noted above, some of our Services, including our AIX products and services, are AI-enabled and use automated processing to handle interactions and generate responses, summaries and structured records. These systems operate probabilistically and may produce inaccurate, incomplete or unintended outputs and, where enabled, may take automated actions such as making, altering or cancelling bookings or appointments. Our AI-enabled Services do not make legally binding decisions about individuals. AI system disclosure and recording of communications. Where you interact with our AIX products and services, you will be informed that you are interacting with an AI system and not a human, and that communications may be recorded, monitored, transcribed and processed to provide and support the Services. Such communications, including voice recordings and transcripts, may be shared with our supplier and its artificial intelligence or large language model (LLM) providers for these purposes. Where we provide these Services to our partners and their customers, the relevant partner or customer acts as the controller for those interactions and is responsible for providing the required notices to, and obtaining any consents required by law from, end users (including for the recording and monitoring of communications); we process this information as a processor or sub-processor on their instructions under the applicable data processing terms. Use of data for AI training. We do not use data handled through our AI-enabled Services to train or fine-tune general AI models outside the service environment in which it was collected. We may use de-identified, aggregated or schema-level data that does not identify any individual to improve system performance, configuration and accuracy, to produce aggregated analytics, and to detect systemic issues or misuse. No personal information is intentionally retained in any training datasets used outside your service instance. Our upstream vendors and suppliers do not use personal data handled through our AI-enabled Services to train or improve their own general AI models, other than as necessary to provide and support the Services to us. Where we rely on supplier settings or contractual commitments to give effect to this, we maintain those controls. **3. WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR INFORMATION?** We only process your personal information when we believe it is necessary and we have a valid legal reason (i.e. legal bases) to do so under applicable law, like with your consent, to comply with laws, to provide you with services, to enter into or fulfil our contractual obligations, to protect your rights, or to fulfil our legitimate business interests. For core business functions. We may process your information to support our core business functions, including business management, operational reporting, and compliance monitoring. The General Data Protection Regulation (GDPR) and UK GDPR requires us to explain the valid legal bases we rely on in order to process your personal information. As such, we may rely on the following legal bases to process your personal information: Consent. We may process your information if you have given us permission (i.e. consent) to use your personal information for a specific purpose. You can withdraw your consent at any time. Performance of a Contract. We may process your personal information when we believe it is necessary to fulfil our contractual obligations to you, including providing our Services or at your request prior to entering into a contract with you. Legitimate Interests. We may process your information when we believe it is reasonably necessary to achieve our legitimate business interests and those interests do not outweigh your interests and fundamental rights and freedoms. For example, we may process your personal information for some of the purposes described in order to: • Send users information about special offers and discounts on our products and services • Analyse how our services are used so we can improve them to engage and retain users • Support our marketing activities • Understand how our users use our products and services so we can improve user experience Legal Obligations. We may process your information where we believe it is necessary for compliance with our legal obligations, such as to cooperate with a law enforcement body or regulatory agency, exercise or defend our legal rights, or disclose your information as evidence in litigation in which we are involved. Vital Interests. We may process your information where we believe it is necessary to protect your vital interests or the vital interests of a third party, such as situations involving potential threats to the safety of any person. **4. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?** We may share information in specific situations described in this section and/or with the following third parties. We may need to share your personal information in the following situations: - Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company. - Service Providers, Sub-Processors and AI/LLM Providers. We may share your information with third-party technology and infrastructure providers (including cloud hosting and data-processing providers) and, in relation to our AIX products and services, with our supplier and its artificial intelligence and large language model (LLM) providers, who process the information as our processors or sub-processors to help us operate, deliver, secure and support our Services. We require these providers to maintain appropriate security measures and to impose substantially equivalent obligations on their own sub-processors. - Affiliates. We may share your information with, and allow it to be accessed and processed by, our affiliates and group companies (which include entities in Australia and New Zealand), in which case we will require them to honour this privacy notice. Affiliates include our parent company and any subsidiaries, joint venture partners, or other companies that we control or that are under common control with us, and we and our group operate certain shared systems, infrastructure and support functions across these entities. We store and process your personal information primarily on servers in the United Kingdom (UK), but it may be accessed, stored or processed by our affiliates, suppliers and sub-processors in other countries outside the UK for the purposes described in this Privacy Policy. Any such transfers outside the UK are subject to the safeguards described in the section ‘HOW DO WE KEEP YOUR INFORMATION SAFE?’ below. - Business Partners. We may share your information with our business partners to offer you certain products, services, or promotions. We do not sell your personal information. **5. COOKIES AND OTHER TRACKING TECHNOLOGIES?** We may use cookies and other tracking technologies to collect and store your information. Cookies are identifiers we transfer to your browser or device that allow us to recognise your browser or device and tell us how and when pages and features in our services are visited and by how many people. You may be able to change the preferences on your browser or device to prevent or limit your device’s acceptance of cookies, but this may prevent you from taking advantage of some of our features. **6. HOW LONG DO WE KEEP YOUR INFORMATION?** We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymise such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible. **7. HOW DO WE KEEP YOUR INFORMATION SAFE?** We aim to protect your personal information through a system of organisational and technical security measures. We have implemented appropriate and reasonable technical and organisational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorised third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment. In cases where we transfer your personal information to countries outside of the UK – including to our group companies, suppliers and sub-processors – we ensure that such transfers are made on the basis of UK adequacy regulations or, where these do not apply, appropriate safeguards required by the UK GDPR, such as the International Data Transfer Agreement (IDTA) or the UK Addendum to the EU standard contractual clauses. We store AIX voice recordings and transcripts on servers located in the UK. Where you use our AI-enabled Services, however, your information may be processed – but not stored – by our supplier and its sub-processors (including third-party large language model and voice processing providers) located outside the UK, for purposes such as converting speech to text and text to speech and generating responses. Any such transfers are subject to the safeguards described above. **8. DO WE COLLECT INFORMATION FROM MINORS?** Our services are not intended for children under the age of 18. We do not knowingly collect data from or market to children under 18 years of age. By using the Services, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Services. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under age 18, please contact us at privacy@access4.com **9. WHAT ARE YOUR PRIVACY RIGHTS?** In some regions, such as the European Economic Area (EEA) and the UK, you have rights that allow you greater access to and control over your personal information, as described below. This section concerns your data protection rights only and does not affect the term, termination or other provisions of any contract between you and us for our products or services, which continue to govern your account and service commitments. In some regions (like the EEA and UK), you have certain rights under applicable data protection laws. These may include the right (i) to request access and obtain a copy of your personal information, (ii) to request rectification or erasure; (iii) to restrict the processing of your personal information; and (iv) if applicable, to data portability. In certain circumstances, you may also have the right to object to the processing of your personal information. You can make such a request by contacting us by using the contact details provided in the section ‘HOW CAN YOU CONTACT US ABOUT THIS NOTICE?’ below. We will consider and act upon any request in accordance with applicable data protection laws. If you are located in the EEA or UK and you believe we are unlawfully processing your personal information, you also have the right to complain to your local data protection supervisory authority. You can find their contact details here: https://ico.org.uk/ Withdrawing your consent: If we are relying on your consent to process your personal information, you have the right to withdraw your consent at any time. You can withdraw your consent at any time by contacting us by using the contact details provided in the section ‘HOW CAN YOU CONTACT US ABOUT THIS NOTICE?’ below. However, please note that this will not affect the lawfulness of the processing before its withdrawal, nor will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent. Opting out of marketing and promotional communications: You can unsubscribe from our marketing and promotional communications at any time by clicking on the unsubscribe link in the emails that we send, or by contacting us using the details provided in the section ‘HOW CAN YOU CONTACT US ABOUT THIS NOTICE?’ below. You will then be removed from the marketing lists. However, we may still communicate with you — for example, to send you service-related messages that are necessary for the administration and use of your account, to respond to service requests, or for other non-marketing purposes. If you have questions or comments about your privacy rights, you may email us at privacy@access4.com **10. CONTROLS FOR DO-NOT-TRACK FEATURES** Most web browsers and some mobile operating systems and applications include a ‘Do Not Track’ (DNT) setting that you can enable to signal your preference not to be tracked online. However, there is currently no universally accepted standard for recognising or responding to DNT signals, and as a result, many websites and services do not respond to them. **11. DO WE MAKE UPDATES TO THIS NOTICE?** Yes, we will update this notice as necessary to stay compliant with relevant laws. We may update this privacy notice from time to time. The updated version will be indicated by an updated ‘Last updated’ date and the updated version will be effective as soon as it is accessible. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information. **12. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?** If you have questions or comments about this notice, you may email us at privacy@access4.com or by post to: Access4 Limited – Fourth Floor, The Tower, Deva City Office Park, Trinity Way, Salford M3 7BD **13. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?** Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, change that information, or delete it. To request to review, update, or delete your personal information, please email us at privacy@access4.com --- ### [Event - Register your Invite, Access4 Padel Tournament](https://www.access4.com/uk/event-register-your-invite-access4-padel-tournament/) **Published:** August 6, 2026 **Author:** heathersilcock **Content:** ![Promotional poster for Access4 American Padel Tournament in Manchester, highlighting schedule blocks and a 'Save Your Spot' CTA.](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/08/Padel-Tournament-Invite-Graphic-546x1024.png) ## Register To Attend Fill in your details to register to attend: "\*" indicates required fields First Name\* Last Name\* Company\* Phone\* Email Address\* Please share any dietary restrictions or preferencesI eat all foods, including meatVegetarianVeganPescatarianHalal or KosherGluten-freeDairy-freeNo red meat or porkOther We only use the information you provide in this form to communicate with you about Access4, and you can opt-out at any time. We will never sell or distribute your email address to a third party. [View our Privacy Policy.](/uk/privacy-policy/) Submit --- ### [Website Terms of Use](https://www.access4.com/uk/website-terms-of-use/) **Published:** August 14, 2026 **Author:** heathersilcock **Content:** # Website Terms of Use Effective: August 2025 By accessing or using this website, you agree to the following terms. If you do not agree, you should not use the site. ## 1. Use at Your Own Risk This website is provided for general information and use. Your use of the site is at your own risk. We make no warranties about the accuracy, reliability, availability, or security of the website or any content available on it. To the extent permitted by law, Access4 excludes all liability for any loss or damage arising from your use of the site. ## 2. User-Generated Content You may be able to submit comments, feedback, or other materials (“User Content”) through the site. By doing so, you: - Confirm you own or have the necessary rights to share the User Content, and that it does not violate any law or infringe third-party rights. - Grant Access4 a non-exclusive, royalty-free, perpetual, irrevocable, and worldwide licence to use, reproduce, modify, adapt, and display the User Content in connection with our website and services. - Acknowledge that we may monitor, moderate, remove, or refuse to publish any User Content at our discretion. We are not responsible for User Content submitted by others and do not endorse opinions expressed by users. ## 3. Use of Artificial Intelligence We use artificial intelligence (AI) tools, including chatbots, to assist users and provide general information. Responses generated by AI are not professional advice and should not be relied on for legal, financial, medical, or other decision-making. You are responsible for verifying any information before acting on it. ## 4. Intellectual Property Unless otherwise stated, all content on this website (including text, images, logos, and software) is owned or licensed by Access4. You may not copy, distribute, or use any content from this site without prior written permission, except as permitted under applicable law. ## 5. Third-Party Services Your access to this website via web browsers or third-party tools is subject to the terms and privacy policies of those providers. Access4 is not responsible for any issues arising from their use. ## 6. Changes to Terms We may update these terms from time to time. Continued use of the website means you accept the current version. ## 7. Contact If you have any questions about these terms, please contact us at . --- ### [Regulatory Update - SMS Sender ID Registration​​](https://www.access4.com/uk/regulatory-update-sms-sender-id-registration/) **Published:** August 14, 2026 **Author:** heathersilcock **Content:** ## Regulatory Update for ANZ Access4 Partners #### SMS Sender ID Registration​ Effective: July 2026 To help you stay ahead of upcoming regulatory changes, we’re sharing an important update from the Australian Communications and Media Authority (ACMA) that may impact how your customers send SMS communications. This notice outlines what’s changing, key deadlines, and how to ensure compliance ahead of enforcement. ## **What Is Changing?** The Australian Communications and Media Authority (ACMA) has introduced a mandatory registration requirement under the Telecommunications (SMS Sender ID Register) Industry Standard 2025 – [Telecommunications (SMS Sender ID Register) Industry Standard 2025 – Federal Register of Legislation](https://www.legislation.gov.au/F2025L01235/latest/text). From **1 July 2026**, any business or organisation that sends SMS or MMS messages to Australian mobile numbers using an alphanumeric Sender ID must have that Sender ID registered with ACMA. **An alphanumeric Sender ID** is a brand name that appears at the top of an SMS thread instead of a phone number, for example, ‘MyBank’, ‘ATO’, or ‘GovAlert’. This register has been introduced to reduce impersonation scams and protect brand identity in SMS communications. If your customers send SMS using a standard mobile number, they are not affected. This notice is for your awareness, and to let you know how **Access4** can support you if branded SMS is something you or your customers want to use. ## **Key Dates** **Date****Milestone****30 June 2026**Registration deadline — all existing Sender IDs must be registered with ACMA before this date.**1 July 2026**Enforcement begins — unregistered Sender IDs will be replaced with ‘Unverified’ or blocked from delivery.## **What Does This Mean for Your Customers?** **From 1 July 2026:** Without registration, your SMS messages will no longer display your brand name. Recipients will see ‘Unverified’ where your Sender ID would appear or your messages may be blocked entirely. This applies automatically across all Australian mobile networks with no warning at the time of sending. Any of your customers currently sending SMS with a branded Sender ID will need to register before **1 July 2026** or risk their messages being labelled ‘Unverified’ or blocked. This could affect trust, engagement, and delivery of critical communications such as authentication codes, alerts, and service notifications. ## **How Registration Works** **ABN Holders:** Customers who want to send branded SMS messages using an Access4 SMS Gateway must register their Sender IDs through Access4 as a participating telco. The ABN holder’s Authorised Representative on the Australian Business Register (ABR) must be current and provide supporting documentation, as ACMA verifies against ABR records. **Non-ABN Entities**: Must register through a certified Australian Telco. Each distinct Sender ID must be individually registered. Customers using multiple brand names across different campaigns or services will need a separate registration for each one. **How Access4 Can Help – ABN Holders Only** Access4 is registered as a Participating Telco under the register. Whether your customers are looking to register an existing branded Sender ID or are interested in offering branded SMS for the first time, we can support you through the process. **What you or your customer will need to request a branded SMS Sender ID:** - List all alphanumeric Sender IDs you currently use or would like to use across all SMS campaigns and services. - Check your ABR details — confirm your Authorised Representative is correctly listed and up to date. - The Authorised Business Representative — the person who manages the business’s ABN — will need to: 1. Create an account in the ACMA Assist portal (acma.gov.au/acma-assist) 2. Complete identity verification via the myID app. 3. Apply for the business to participate in the Register. 4. Request the Sender ID(s) in SASBOSS under the relevant SMS gateway service. - Access4 will place the request with ACMA on your behalf. ACMA will contact your Authorised Business Representative to confirm that the request has been authorised by the business. ACMA Assist applications and Sender ID requests are manually reviewed and processed. Please allow up to 7 business days to finalise. **ACMA recommends completing registration well before 1 July 2026, with onboarding ideally completed by mid-May 2026**, to allow time for approvals and avoid delays. *Do not wait — processing times may increase as the 30 June 2026 deadline approaches. Contact your **Access4 Partner Growth Manager** if you have any questions.* --- ### [Book a CX demo](https://www.access4.com/uk/book-a-uc-demo-2/) **Published:** August 3, 2026 **Author:** heathersilcock **Content:** # Book Your CX Demo Today Discover how our customer experience solutions help your customers deliver smarter service. We’ll show you the CX portfolio in action and how to match the right solution to every opportunity. ## Book a CX Solutions Demo "\*" indicates required fields First Name\* Last Name\* Company\* Phone\* Email Address\* How did you hear about us?\*Please select...Web searchRecommended by a colleague or partnerLinkedIn and social mediaIndustry event or webinarGenerative AI recommendationOther We only use the information you provide in this form to communicate with you about Access4, and you can opt-out at any time. We will never sell or distribute your email address to a third party. [View our Privacy Policy.](/uk/privacy-policy/) Submit --- ### [Book a UX demo](https://www.access4.com/uk/book-a-ux-demo/) **Published:** August 3, 2026 **Author:** heathersilcock **Content:** # Book Your UX Demo Today Explore the add-ons that take your customers’ communications further. We’ll show you how our UX portfolio enhances every deployment and opens up new revenue for your business. ## Book a UX Solutions Demo "\*" indicates required fields First Name\* Last Name\* Company\* Phone\* Email Address\* How did you hear about us?\*Please select...Web searchRecommended by a colleague or partnerLinkedIn and social mediaIndustry event or webinarGenerative AI recommendationOther We only use the information you provide in this form to communicate with you about Access4, and you can opt-out at any time. We will never sell or distribute your email address to a third party. [View our Privacy Policy.](/uk/privacy-policy/) Submit --- ### [Book a UC demo](https://www.access4.com/uk/book-a-uc-demo/) **Published:** July 29, 2026 **Author:** heathersilcock **Content:** # Book Your UC Demo Today Discover how Access4 helps service providers automate quoting, provisioning, and billing with SASBOSS. Streamline operations and grow recurring revenue. ## Book a UC Solutions Demo "\*" indicates required fields First Name\* Last Name\* Company\* Phone\* Email Address\* How did you hear about us?\*Please select...Web searchRecommended by a colleague or partnerLinkedIn and social mediaIndustry event or webinarGenerative AI recommendationOther We only use the information you provide in this form to communicate with you about Access4, and you can opt-out at any time. We will never sell or distribute your email address to a third party. [View our Privacy Policy.](/uk/privacy-policy/) Submit --- ### [Thank you](https://www.access4.com/uk/contact-us/thank-you/) **Published:** June 11, 2026 **Author:** Chris **Content:** ## Thank You We have received your request. A member of Access4 will be in touch. [ Go back to home ](/) --- ### [Thank you](https://www.access4.com/uk/thank-you-download/) **Published:** July 30, 2026 **Author:** Chris **Content:** ## Thank You Thank you for your request. An email has been send with the requested file attached. [ Go back to home ](/) --- ### [Book a demo](https://www.access4.com/uk/book-a-demo/) **Published:** December 1, 2025 **Author:** Jamie **Content:** # Book Your Demo Today Discover how Access4 helps service providers automate quoting, provisioning, and billing with SASBOSS. Streamline operations and grow recurring revenue. "\*" indicates required fields First Name\* Last Name\* Company\* Phone\* Email Address\* How did you hear about us?\*Please select...Web searchRecommended by a colleague or partnerLinkedIn and social mediaIndustry event or webinarGenerative AI recommendationOther We only use the information you provide in this form to communicate with you about Access4, and you can opt-out at any time. We will never sell or distribute your email address to a third party. [View our Privacy Policy.](/uk/privacy-policy/) Submit --- ### [Find A Partner](https://www.access4.com/uk/partner-network/find-a-partner-v2/) **Published:** July 11, 2026 **Author:** heathersilcock **Content:** Find a Partner # Better communications start with the right provider Access4’s certified UK partners deliver the expertise, technology, and ongoing support your business needs to modernise communications and stay competitive. #### Every Access4 Partner Is: Trained and certified to deliver seamless deployments Backed by Access4’s engineering, sales, and tech teams Operating on our unified management platform, SASBOSS ## Find a communications provider your business can rely on. Outdated comms holding you back? Access4’s certified partners bring the communications expertise UK businesses need to stay ahead. Our solutions are only available through our partner network, and that’s by design. Every Access4 partner is trained, supported, and certified to deliver seamless solutions and exceptional service, every time. The right solution, implemented the right way, with the right people behind you. ![Group of men in smart-casual attire chat and hold drinks at an indoor networking event or reception.](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/07/022A5113.jpg) How It Works ## Finding the right provider is simple Three steps between you and better communications. ![Neon green diamond-shaped sign with the white number 1 on a black background.](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/07/1-glow.png) **Tell us what you need** Complete the short form below, a couple of minutes, no obligation. ![Neon diamond frame with a glowing green-to-blue border and the white number 2 in the center (step 2).](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/07/2-glow.png) **We’ll match you** We review your requirements and identify our best partner to help. ![Blue glowing diamond badge with a white number 3 in the center, used as a step indicator (Step 3).](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/07/3-glow.png) **Get Connected** The chosen provider gets in touch to scope the right solution for you. ## What Sets Access4 Partners Apart #### Solutions That Fit Your Industry Whether you need reliable multi-site calling, clear reporting, or a modern contact centre, there is a solution to match. #### Security and Compliance You Can Rely On Backed by infrastructure built to strict security and compliance standards, so you can operate with confidence. #### Fits Into Your Existing Tech Stack Whether it is Microsoft Teams, Cisco Webex, your CRM, or your line-of-business systems, integration happens without disruption. #### Certified Support, Close to Home Your certified partner is backed by Access4’s engineering, porting, TAC, and professional services teams, so support never falls short. #### Cloud Communications That Keep Pace Whether your business is expanding, changing, or just getting started, your communications adapt with it. #### Technology That Does Not Stand Still From AI-powered insights to smart routing and advanced analytics, everything you need is already built in. Every Access4 partner operates through SASBOSS, our unified management platform, backed by Access4’s own team, delivering reliable service and a leading user experience from start to finish. ## Finding The Right Partner Is Simple ### Tell us what you need, we'll handle the rest Fill in the form and we will connect you with the partner best placed to make it happen. Whether you need business phone services, contact centre technology, advanced analytics, workforce optimisation, or compliance-ready call recording and reporting. Our partners have the tools and expertise to deliver. We only use your details to talk to you about solutions We never sell or share your data with third parties Opt out any time ## Find A Partner "\*" indicates required fields First Name\* Last Name\* Email Address\* Phone\* Job Title\* Company\* Number of Employees\*1–10 (Micro business)11–50 (Small business)51–200 (Medium business)201–500 (Large SME)501–1,000 (Enterprise – mid-tier)1,001+ (Enterprise – large scale) Location (Region)\*ScotlandWalesNorthern IrelandNorth East EnglandNorth West EnglandYorkshire and the HumberEast MidlandsWest MidlandsEast of EnglandGreater LondonSouth East EnglandSouth West England Services Required\*Please select...Cloud Voice / UCContact Centre / Customer Experience (CX)Collaboration ToolsManaged IT ServicesOther Other Services\* Additional Information We only use the information you provide in this form to communicate with you about Access4, and you can opt-out at any time. We will never sell or distribute your email address to a third party. [View our Privacy Policy.](/uk/privacy-policy/) Submit ## Latest Updates, Articles, and More #### Everything You Need to Decide With Confidence Real guides. Real insights. Real stories. See exactly what modern communications can do for a business like yours. [ ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/09/UCEclipse-Featured-Image-Call-Flow-1024x683.png) ](https://www.access4.com/uk/uceclipse-multiple-devices-one-identity/) - September 8, 2026 - [Article](https://www.access4.com/uk/category/article/), [Product Spotlight](https://www.access4.com/uk/category/product-spotlight/) - [UC](https://www.access4.com/uk/pillar/uc/) ### [Inside UCEclipse: Multiple devices, one identity.](https://www.access4.com/uk/uceclipse-multiple-devices-one-identity/) Mobile-first here doesn't mean mobile treated as a bonus feature bolted onto a desk-based system. It what the whole platform is built from, so staff are reachable wherever they're working. [ Read More > ](https://www.access4.com/uk/uceclipse-multiple-devices-one-identity/) [ ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/09/Sasboss-Article-Featured-image-2-1024x683.png) ](https://www.access4.com/uk/what-is-sasboss-the-platform-behind-a-smarter-way-to-sell-cloud-voice/) - September 7, 2026 - [Article](https://www.access4.com/uk/category/article/) ### [What Is SASBOSS? The Platform Behind a Smarter Way to Sell Cloud Voice](https://www.access4.com/uk/what-is-sasboss-the-platform-behind-a-smarter-way-to-sell-cloud-voice/) SASBOSS is Access4's platform for channel partners. It's where you quote, provision and manage cloud communications services for your customers, all from one place. [ Read More > ](https://www.access4.com/uk/what-is-sasboss-the-platform-behind-a-smarter-way-to-sell-cloud-voice/) [ ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/09/Welcome-to-the-Team-Featured-Image-Jack-1024x640.png) ](https://www.access4.com/uk/access4-uk-appoints-jack-brook-as-regional-partner-director/) - September 1, 2026 - [Article](https://www.access4.com/uk/category/article/) - [Access4](https://www.access4.com/uk/pillar/access4/) ### [Access4 UK Appoints Jack Brook as Regional Partner Director](https://www.access4.com/uk/access4-uk-appoints-jack-brook-as-regional-partner-director/) Access4 has appointed Jack Brook as Regional Partner Director, strengthening its UK channel team at a moment when more partners are looking to move beyond standalone voice. [ Read More > ](https://www.access4.com/uk/access4-uk-appoints-jack-brook-as-regional-partner-director/) [ ![Promotional banner: Introducing UC Eclipse powered by Saboss, with a phone system and devices displayed on a dark teal background.](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/08/UCEclipse-Product-Release-Featured-Image-1024x683.png) ](https://www.access4.com/uk/access4-launches-uceclipse/) - September 1, 2026 - [Product Spotlight](https://www.access4.com/uk/category/product-spotlight/) - [UC](https://www.access4.com/uk/pillar/uc/) ### [UCEclipse is now live: Our mobile-first communications solution](https://www.access4.com/uk/access4-launches-uceclipse/) We've just launched UCEclipse. It's one platform for calls, messages and call center features, and it works the same way wherever someone picks it up. [ Read More > ](https://www.access4.com/uk/access4-launches-uceclipse/) --- ### [The Partner Program](https://www.access4.com/uk/partner-network/the-partner-program/) **Published:** December 10, 2025 **Author:** Jamie **Content:** ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/02/Apex-Logo-White.png) # The Partner Experience Program Built for Growth Growth should not be complicated. APEX makes it structured. Four tiers, Assist, Gold, Platinum, Diamond, each one unlocking the training, tools and commercial upside that gets partners scaling with confidence. [ Become a Partner ](https://www.access4.com/uk/contact-us/) [ Contact Us > ](https://www.access4.com/uk/contact-us/) ## Four Tiers. One Path to Scale. Every stage of growth has its own tier, its own support and its own reward. ![Access4 Partner badge with logo and the words 'PARTNER' and 'ASSIST' on a peach and brown hexagonal seal.](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/07/APEX-bronze.png)#### Assist The starting point for sales-led resellers. ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/07/APEX-gold.png)#### Gold For growing partners closing bigger, more complex deals. ![Access4 Platinum Partner badge with logo and PARTNER label](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/07/APEX-platinum.png)#### Platinum Built for partners who deliver the whole service, start to finish. ![Access4 Diamond Partner badge featuring logo and PARTNER text on a blue hexagonal badge](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/07/APEX-diamond.png)#### Diamond Strategic partners scaling with GTM and commercial control. ## Six Reasons Partners Choose APEX #### Your Customer. Always. We are 100% channel only. We never sell direct. Your customer stays yours, and we back your brand rather than compete with it. #### Never Sell Alone We do not just support the sale, we help you win it. Scoping, quoting, demos, all the way to signature. #### MDF and Lead Generation Funded campaigns, events and content that put qualified opportunities into your pipeline, not just budget in your account. #### Training That Moves the Needle Training designed to close the gap between learning and winning. #### Rewards That Add Up Rerates that rise with you, bonuses for new business and milestones that reward what you deliver. #### From Sign Up to Selling, Fast Structured certification and hands on enablement get partners live within weeks. ## What Makes APEX Different Forget spend commitments. APEX rewards what you actually achieve, sales performance, technical capability and growth milestones you can hit. Every incentive is tied to a real business outcome. [ Become a Partner ](https://www.access4.com/uk/contact-us/) [ Discover SASBOSS ](https://www.access4.com/uk/solution/sasboss/) ![Two men on a stage presenting a large circular diagram projected on a screen, with the sasboss logo at center and labels like Vendor, Distributor, Partner, and Customer around the rings.](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/07/022A6096-1024x683.jpg) ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/01/advanced-report-1.png) **Rerates Built to Reward You** As your monthly recurring spend increases, so does your margin. Straightforward and automatic. ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/01/stocks-1.png) **Incentives for New Business** Net New MRR is what counts, and what gets rewarded. ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/01/teaching-18.png) **Qualified Leads, Ready to Work** Skip the search. Opportunities land in your pipeline ready for you to run with. ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/01/teamwork-1.png) **Real Rooms, Real Knowledge** Structured events and workshops for peer learning, built around real experience, not theory. ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/01/platform-1.png) **Extra Hands for Complex Projects** PMO resources on hand for the deployments too complex to run alone. ### This is where growth begins [ Become a Partner ](https://www.access4.com/uk/partner-network/the-partner-program/) [ Explore SASBOSS ](https://www.access4.com/uk/solution/sasboss/) ## Built for Every Stage of the Deal Scoping, quoting, pitching, demoing, closing. Support built in at every step, so nothing slows you down. ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/02/TIER-PARTNER.jpg) ### Backing you every step of the way: - Partner Success and Growth Managers - Professional Services - Sales playbooks and GTM campaign assets - Engineering and deployment support - Co-branded marketing and MDF funding - Bids and tenders support ## Where the Channel Connects #### The channel is about people, not just platforms. Access4 brings partners together through webinars, group training, informal lunch and learns, and roadshows partners look forward to. ### SASBOSS: The engine behind partner success [ Explore SASBOSS > ](https://www.access4.com/uk/solution/sasboss/) ## Why Partners Choose APEX #### Channel-Only. Partner-First. #### Selling, Deploying and Managing Made Simple. #### Own Your Customers. Always. #### Stay Ahead With Cutting-Edge Solutions. #### A Complete Foundation for Growth. #### Real Events. Real Networking. ## Latest Updates, Articles, and More [ ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/09/UCEclipse-Featured-Image-Call-Flow-1024x683.png) ](https://www.access4.com/uk/uceclipse-multiple-devices-one-identity/) - September 8, 2026 - [Article](https://www.access4.com/uk/category/article/), [Product Spotlight](https://www.access4.com/uk/category/product-spotlight/) - [UC](https://www.access4.com/uk/pillar/uc/) ### [Inside UCEclipse: Multiple devices, one identity.](https://www.access4.com/uk/uceclipse-multiple-devices-one-identity/) Mobile-first here doesn't mean mobile treated as a bonus feature bolted onto a desk-based system. It what the whole platform is built from, so staff are reachable wherever they're working. [ Read More > ](https://www.access4.com/uk/uceclipse-multiple-devices-one-identity/) [ ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/09/Sasboss-Article-Featured-image-2-1024x683.png) ](https://www.access4.com/uk/what-is-sasboss-the-platform-behind-a-smarter-way-to-sell-cloud-voice/) - September 7, 2026 - [Article](https://www.access4.com/uk/category/article/) ### [What Is SASBOSS? The Platform Behind a Smarter Way to Sell Cloud Voice](https://www.access4.com/uk/what-is-sasboss-the-platform-behind-a-smarter-way-to-sell-cloud-voice/) SASBOSS is Access4's platform for channel partners. It's where you quote, provision and manage cloud communications services for your customers, all from one place. [ Read More > ](https://www.access4.com/uk/what-is-sasboss-the-platform-behind-a-smarter-way-to-sell-cloud-voice/) [ ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/09/Welcome-to-the-Team-Featured-Image-Jack-1024x640.png) ](https://www.access4.com/uk/access4-uk-appoints-jack-brook-as-regional-partner-director/) - September 1, 2026 - [Article](https://www.access4.com/uk/category/article/) - [Access4](https://www.access4.com/uk/pillar/access4/) ### [Access4 UK Appoints Jack Brook as Regional Partner Director](https://www.access4.com/uk/access4-uk-appoints-jack-brook-as-regional-partner-director/) Access4 has appointed Jack Brook as Regional Partner Director, strengthening its UK channel team at a moment when more partners are looking to move beyond standalone voice. [ Read More > ](https://www.access4.com/uk/access4-uk-appoints-jack-brook-as-regional-partner-director/) [ ![Promotional banner: Introducing UC Eclipse powered by Saboss, with a phone system and devices displayed on a dark teal background.](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/08/UCEclipse-Product-Release-Featured-Image-1024x683.png) ](https://www.access4.com/uk/access4-launches-uceclipse/) - September 1, 2026 - [Product Spotlight](https://www.access4.com/uk/category/product-spotlight/) - [UC](https://www.access4.com/uk/pillar/uc/) ### [UCEclipse is now live: Our mobile-first communications solution](https://www.access4.com/uk/access4-launches-uceclipse/) We've just launched UCEclipse. It's one platform for calls, messages and call center features, and it works the same way wherever someone picks it up. [ Read More > ](https://www.access4.com/uk/access4-launches-uceclipse/) ## Join Access4 and Supercharge Your Growth Whether you’re onboarding your first customer or scaling into enterprise, we’re with you every step of the way. [ Become a Partner ](https://www.access4.com/uk/partner-network/the-partner-program/) [ Get in touch > ](https://www.access4.com/uk/contact-us/) ## Frequently Asked Questions What Makes Access4 Different to Other Partner Programs? The APEX Partner Program (Access4 Partner Experience Program) is Access4’s global channel framework designed to reward, enable, and accelerate partner success. APEX removes complex spend commitments and replaces them with clear, achievable milestones. It introduces upside re-rates, growth incentives, and marketing funds designed to drive mutual success. The program also features the new Assist tier for sales-enabled resellers, improved onboarding, tiered certification, and AI-enabled tooling through SASBOSS®. What Are the APEX Partner Tiers? Assist – Entry-level for sales-enabled resellers Gold – Growing partners with established pipelines Platinum – High-performing partners demonstrating sustained growth Diamond – Strategic partners achieving exceptional results How Are Tiers Determined? Tiers are based on a combination of monthly recurring revenue (MRR), certification completion, and engagement milestones such as marketing participation, deal registration, and retention performance. Do I Need to Commit to a Minimum Spend? No. The APEX program replaces spend commitments with performance milestones, meaning partners earn tier benefits through growth and engagement, not upfront commitments. What Are the Key Benefits of Joining APEX? - Upside rerates and growth incentives - Market development funds (MDF) - Co-branded marketing support and lead generation - Streamlined onboarding and enablement through SASBOSS - Enhanced certification programs and technical support - Partner success management and retention tools How Do Re-Rates and Growth Incentives Work? Rerates and growth incentives are tier-based and paid on incremental monthly recurring revenue or milestone achievements. Full details are provided in your APEX agreement and portal dashboard. How Long Does Onboarding Take? The onboarding process varies by tier, but most partners complete initial setup and training within 2–4 weeks. Access4’s Academe team provides hands-on guidance throughout. Subject to partner resource allocation\* --- ### [Careers](https://www.access4.com/uk/about-access4/careers/) **Published:** December 10, 2025 **Author:** Jamie **Content:** # Reshape Communications With Us​ ## It takes the right people to move an industry. Industry experts, a culture built on partnership and transparency, and a team genuinely proud of the work it does. Help shape where communications goes next. ## What's In It for You #### An Inclusive, Collaborative Culture We celebrate diversity in every form and believe the best ideas surface when people work together. #### Innovation Is the Default Join a team that does not wait for cloud communications to change. It makes the change happen. #### Additional Leave Rest, balance, and flexibility matter to us, which is why we build in additional leave entitlements. ![Group of people on a stage posing and smiling at a Chanel Champions event backdrop with raised hands](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/07/1U2A3972ps2-1-1024x683.jpg) ![Nine adults in formal evening wear pose for a group photo in front of a large, bright digital billboard at night (access4 logo visible).](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/07/3Y1A0609-1024x683.jpg) #### Learning & Development Your growth matters to us, which is why we invest in ongoing training and development to help you build skills and progress your career. #### On-Demand Learning Access over 1,000 online courses spanning technology, leadership, and career development. #### Reward & Recognition Great work does not go unnoticed here. We recognise and celebrate it through programmes that reward impact, effort, and shared success. #### Employee Wellbeing Support We offer confidential, professional support through our Employee Assistance Programme, there when you need it. Join the Team Setting the Pace in Cloud Communications Work on platforms like SASBOSS, and help partners turn ambition into results Work flexibly, in an environment that genuinely supports you Grow your skills through Academe, our learning platform for development and certifications ### Learn More About the People Behind Access4 [ Find Out More ](https://www.access4.com/uk/about-access4/) ## Your Next Role Starts Here Ambitious. Impact-driven. Ready to grow. If that sounds like you, explore the opportunities below and see what is next with Access4. ### Open Roles - UK ### Current Global Opportunities No open roles yet - watch this space. [ Find Out More ](https://www.access4.com/uk/role/job-title-position-global/) ### Open Roles - Global ### Product Owner – Platform Experience Product Owner role at Access4. Own the backlog, write user stories, drive Agile delivery across our digital platforms. 2–4 yrs experience. Apply now. [ Find Out More ](https://www.access4.com/uk/role/product-owner-platform-experience-12-month-mat-leave-cover/) ### Site Reliability Engineer Infrastructure SME role at Access4 in Richmond, Melbourne. Manage backend systems for 99.999% uptime. Linux, Docker, Ansible, Python. Apply now. [ Find Out More ](https://www.access4.com/uk/role/job-title-position/) ## Our Team, In Their Own Words 'I love that I can share ideas and have the space to implement new processes. It’s a truly collaborative environment where everyone is encouraged to make an impact.' ![Emily Targett](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/03/Emily_5-1_transparent-1-150x150.jpg) Emily TargettMarketing Manager, Access4 'Even though our team works in 2 different continents, our collaboration is amazing. Access4 feels like a little family, it’s so great to be a part of such a creative team.' ![Heather Silcock](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/06/favicon-150x150.png) Heather SilcockMarketing Executive, Access4 ‘Working at Access4 has been a genuinely rewarding experience. Access4 gives product leaders real ownership of the roadmap, trust, and the freedom to make an impact. The culture is collaborative, transparent, and customer-led, with a pace that keeps things exciting.’ ![Iain Edgar](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/03/Iain-E-150x150.jpg) Iain EdgarProduct Manager ‘At Access4, I get to build genuine relationships with partners who really care about delivering great outcomes for their customers. The business gives us the trust, tools, and support to actually make a difference, and that’s what makes the work meaningful. It’s fast-paced, collaborative, and you feel the impact of what you do.’ ![Sharmarke Ibrahim](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/03/Sharmarke-1-150x150.jpg) Sharmarke IbrahimPartner Success Manager ## Get on Our Radar If you cannot see the right role but still want to be part of what we are building, get in touch. We would love to hear about your skills, expertise, and what you are looking for. [ Express Your Interest ](https://www.access4.com/uk/contact-us/) [ ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/09/UCEclipse-Featured-Image-Call-Flow-1024x683.png) ](https://www.access4.com/uk/uceclipse-multiple-devices-one-identity/) - September 8, 2026 - [Article](https://www.access4.com/uk/category/article/), [Product Spotlight](https://www.access4.com/uk/category/product-spotlight/) - [UC](https://www.access4.com/uk/pillar/uc/) ### [Inside UCEclipse: Multiple devices, one identity.](https://www.access4.com/uk/uceclipse-multiple-devices-one-identity/) Mobile-first here doesn't mean mobile treated as a bonus feature bolted onto a desk-based system. It what the whole platform is built from, so staff are reachable wherever they're working. [ Read More > ](https://www.access4.com/uk/uceclipse-multiple-devices-one-identity/) [ ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/09/Sasboss-Article-Featured-image-2-1024x683.png) ](https://www.access4.com/uk/what-is-sasboss-the-platform-behind-a-smarter-way-to-sell-cloud-voice/) - September 7, 2026 - [Article](https://www.access4.com/uk/category/article/) ### [What Is SASBOSS? The Platform Behind a Smarter Way to Sell Cloud Voice](https://www.access4.com/uk/what-is-sasboss-the-platform-behind-a-smarter-way-to-sell-cloud-voice/) SASBOSS is Access4's platform for channel partners. It's where you quote, provision and manage cloud communications services for your customers, all from one place. [ Read More > ](https://www.access4.com/uk/what-is-sasboss-the-platform-behind-a-smarter-way-to-sell-cloud-voice/) [ ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/09/Welcome-to-the-Team-Featured-Image-Jack-1024x640.png) ](https://www.access4.com/uk/access4-uk-appoints-jack-brook-as-regional-partner-director/) - September 1, 2026 - [Article](https://www.access4.com/uk/category/article/) - [Access4](https://www.access4.com/uk/pillar/access4/) ### [Access4 UK Appoints Jack Brook as Regional Partner Director](https://www.access4.com/uk/access4-uk-appoints-jack-brook-as-regional-partner-director/) Access4 has appointed Jack Brook as Regional Partner Director, strengthening its UK channel team at a moment when more partners are looking to move beyond standalone voice. [ Read More > ](https://www.access4.com/uk/access4-uk-appoints-jack-brook-as-regional-partner-director/) [ ![Promotional banner: Introducing UC Eclipse powered by Saboss, with a phone system and devices displayed on a dark teal background.](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/08/UCEclipse-Product-Release-Featured-Image-1024x683.png) ](https://www.access4.com/uk/access4-launches-uceclipse/) - September 1, 2026 - [Product Spotlight](https://www.access4.com/uk/category/product-spotlight/) - [UC](https://www.access4.com/uk/pillar/uc/) ### [UCEclipse is now live: Our mobile-first communications solution](https://www.access4.com/uk/access4-launches-uceclipse/) We've just launched UCEclipse. It's one platform for calls, messages and call center features, and it works the same way wherever someone picks it up. [ Read More > ](https://www.access4.com/uk/access4-launches-uceclipse/) ## Frequently Asked Questions Question 1 Answer 1 Question 2 Answer 2 Question 3 Answer 3 Question 4 Answer 4 Question 5 Answer 5 Question 6 Answer 6 Question 7 Answer 7 --- ### [About Access4​​](https://www.access4.com/uk/about-access4/) **Published:** December 1, 2025 **Author:** Jamie **Content:** # Partner-First. Channel-Only. Growth Without Limits. Access4 landed in the UK in 2025. We never sell direct, and we never compete with our own partners. Our mission is simple. Strip the complexity from cloud communications so partners can focus on growth. We deliver convergence across UC, CX, UX, and AI that keeps customers loyal. That is 700+ partners and 400K+ services deployed globally. ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/02/Access4-Queenstown-Portraits-76-1-1024x683.jpg) ## Our Team ### Innovation, Backed By People Who Deliver. Our team brings together bold thinkers, problem solvers, and a community that knows progress comes from pairing sharp technology with real human insight. We challenge convention, move fast, and build solutions that make a genuine difference to your business. ## Our Mission ### Cloud Communications, Without The Complexity Access4 exists to strip the complexity out of cloud communications. We build the operational efficiency that drives service delivery, product innovation, scalability, and user experience, so partners spend less time managing their stack and more time growing their business. The result is customer loyalty and long-term recurring revenue, built to last. ![Speaker on stage delivering a talk, holding a microphone, wearing a blue blazer and white shirt, with an audience in front and banners to the right.](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/07/022A6094-1024x683.jpg) ![Nine adults in formal evening wear pose for a group photo in front of a large, bright digital billboard at night (access4 logo visible).](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/07/3Y1A0609-1024x683.jpg) ## Our Value Proposition Deploying, scaling, and servicing cloud communications solutions made simple, backed by a team genuinely invested in your success. ## Hear from our Team: At Access4, we believe in empowering partners through innovation and simplicity. Our mission is to remove complexity from UCaaS delivery, enabling MSPs to scale with confidence and speed. Behind this is a team driven by collaboration and a relentless focus on partner success. Together, we’re shaping a future where automation and support unlock limitless opportunities. ![Tim Jackson](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/01/Tim-Jackson-Chief-Executive-Officer--150x150.jpg) Tim JacksonChief Executive Officer Every partner deserves a platform that works for them, not the other way round. That is exactly what SASBOSS® delivers: a vendor-agnostic engine that automates, manages, and scales your entire cloud communications business, so you win more deals, keep more customers, and build revenue that lasts. [ Book a Demo ](https://www.access4.com/uk/book-a-demo/) [ Explore SASBOSS > ](https://www.access4.com/uk/solution/sasboss/) ## Meet the UK Team ### The People Behind Your Growth Our UK team pairs deep expertise with a genuine commitment to your success. From onboarding through to ongoing channel and partner support, they combine sharp industry knowledge with the hands-on attention that keeps your business moving. [ ![Head-and-shoulders portrait of a bald man with light facial stubble, wearing a striped button-down shirt.](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/07/Jon-BW-300x300.png) ##### Jonathan Walker ###### Chief Executive Officer – Access4 UK & Ireland ](https://www.linkedin.com/in/jonny1walker/) [ ![Professional headshot of a smiling man in a gray herringbone blazer over a black shirt, facing the camera.](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/07/Jordan-BW-300x300.png) ##### Jordan Tillotson ###### Head of Channel ](https://www.linkedin.com/in/jordan-tillotson-40a36160/) [ ![Smiling man with shoulder-length hair in a dark polo shirt, posing for a headshot against a light gray background.](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/07/Emi-BW-300x300.png) ##### Emi Pritchard ###### Operations Manager UK ](https://www.linkedin.com/in/emily-p-407499259/) [ ![Portrait of a smiling woman wearing glasses, a black blazer with white striped sleeves, and a pearl necklace.](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/07/Nat-BW-300x300.png) ##### Nathalie Collins ###### Onboarding Manager ](https://www.linkedin.com/in/nathalie-collins-a34ab1104/) [ ![Professional portrait of a smiling woman with long hair, wearing a black blazer and top, against a light gray background.](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/07/Emily-BW-300x300.png) ##### Emily Targett ###### Marketing Manager ](https://www.linkedin.com/in/emily-targett/) [ ![Head-and-shoulders portrait of a bald man wearing a dark shirt with a white geometric pattern, neutral studio background, slight smile.](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/07/Phil-BW-300x300.png) ##### Philip Lee ###### Channel Acquisition Manager ](https://www.linkedin.com/in/philip-lee-46820440/) [ ![Head-and-shoulders portrait of a middle-aged man with short hair and stubble wearing a black sweater, looking at the camera.](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/07/Paul-BW-300x300.png) ##### Paul Cooke ###### Channel Acquisition Manager ](https://www.linkedin.com/in/paul-cooke-41893413/) [ ![Portrait of a smiling woman with shoulder-length hair wearing a black sweater with white flower patterns, against a gray gradient background.](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/07/Heather-BW-300x300.png) ##### Heather Silcock ###### Marketing Executive ](https://www.linkedin.com/in/heather-silcock-65618a21a/) [ ![Smiling man with short hair and a beard, wearing a black polo shirt, posed for a head-and-shoulders portrait against a gray gradient background.](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/07/Dan-BW-300x300.png) ##### Dan McLaughlin ###### Solutions Consultant ](https://www.linkedin.com/in/dan-m-1236b5279/) [ ![Portrait of a smiling man with short dark hair and a light beard wearing a dark quarter-zip sweater against a neutral gray background.](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/07/Liam-BW-300x300.png) ##### Liam Noblett ###### Partner Success Manager ](https://www.linkedin.com/in/liam-noblett-3796b71bb/) [ ![Black-and-white head-and-shoulders portrait of a man in a white dress shirt looking at the camera.](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/07/Ben-BW-300x300.png) ##### Ben Gerrard ###### Voice Engineer ](https://www.linkedin.com/in/ben-gerrard-0888a8135/) [ ![Smiling woman with long dark hair and glasses, wearing a V-neck top and cardigan; head-and-shoulders portrait against a light gradient background.](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/07/Alisha-BW-300x300.png) ##### Alisha Murray ###### Technical Support Officer ](https://www.linkedin.com/in/alisha-murray-4ab17838b/) [ ![Portrait of a young man with short hair wearing a black crewneck sweater, facing the camera with a subtle smile, against a light gray background.](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/07/Reeve-BW-300x300.png) ##### Reeve Brown ###### Technical Support Officer ](https://www.linkedin.com/in/reeve-brown-47637a391/) [ ![Smiling man with short dark hair and glasses wearing a white shirt and jacket, posed against a light gradient background.](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/07/John-Paul-BW-300x300.png) ##### John Paul Vallestero ###### Technical Specialist ](https://www.linkedin.com/in/john-paul-vallestero/) ![Smiling man taking a selfie in grayscale, wearing a chain necklace and a dark shirt.](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/07/Clyde-BW-300x300.png) ##### John Clyde ###### Technical Specialist ### Board of Directors Our Board pairs deep experience with fresh thinking. With strong governance credentials, sharp industry expertise, and a willingness to challenge and support management in equal measure, they provide steady oversight while backing the bold decisions that drive real growth. [ ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/01/Tim-Jackson-Chief-Executive-Officer-.jpg) ##### Tim Jackson ###### Chief Executive Officer ](https://www.linkedin.com/in/tim-jackson-718aaa6) [ ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/01/Scott-Carter-Chairman.jpg) ##### Scott Carter ###### Chairman ](https://www.linkedin.com/in/scottmcarter01/) [ ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/01/Matthew-Toms-Non-Executive-Director-.jpg) ##### Matthew Toms ###### Non-Executive Director ](https://www.linkedin.com/in/matthewtoms/) [ ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/01/Ashe-lee-Jegathesan-Non-Executive-Director.jpg) ##### Ashe-lee Jegathesan ###### Non-Executive Director ](https://www.linkedin.com/in/ajegathesan/) ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/01/Nathan-Robertson-Non-Executive-Director.jpg) ##### Nathan Robertson ###### Non-Executive Director [ ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/01/Neil-Corkin-Non-Executive-Director.jpg) ##### Neil Corkin ###### Non-Executive Director ](https://www.linkedin.com/in/neil-corkin-b0950927/) [ ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/01/Laurie-Coll-Chief-Financial-Officer.jpg) ##### Laurie Coll ###### Chief Financial Officer ](https://www.linkedin.com/in/laurie-coll-8916b91a/) ### Executive Team [ ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/01/Tim-Jackson-Chief-Executive-Officer-.jpg) ##### Tim Jackson ###### Chief Executive Officer ](https://www.linkedin.com/in/tim-jackson-718aaa6) [ ![Head-and-shoulders portrait of a bald man with light facial stubble, wearing a striped button-down shirt.](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/07/Jon-BW-300x300.png) ##### Jonathan Walker ###### Chief Executive Officer – Access4 UK & Ireland ](https://www.linkedin.com/in/jonny1walker/) [ ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/01/Laurie-Coll-Chief-Financial-Officer.jpg) ##### Laurie Coll ###### Chief Financial Officer ](https://www.linkedin.com/in/laurie-coll-8916b91a/) [ ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/01/Stan-Chizhevskiy-Chief-Technology-Officer.jpg) ##### Stan Chizhevskiy ###### Chief Technology Officer ](https://www.linkedin.com/in/stanchizhevskiy/) [ ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/01/Brad-Milne-Chief-Operating-Officer-.jpg) ##### Brad Milne ###### Chief Operating Officer ](https://www.linkedin.com/in/brad-milne-568155a3/) [ ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/01/Matt-Milne-Chief-Revenue-Officer.jpg) ##### Matt Milne ###### Chief Revenue Officer ](https://www.linkedin.com/in/matt-milne-2724bb8b/) ## Empowering Partners Globally ### Melbourne ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/01/map-melbourne.jpg) Head office address: Building 1, Level 4/658 Church St, Richmond, VIC 3121 Phone: 1300 518 063 [ Contact Us ](https://www.access4.com/uk/contact-us/) ### Sydney ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/01/map-sydney.jpg) Office address: Level 13, Suite 13.01/213 Miller St, North Sydney, NSW 2060 Phone: 1300 518 063 [ Contact Us ](https://www.access4.com/uk/contact-us/) ### Manchester ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/01/map-manchester.jpg) Office address: 4th Floor, The Tower, Deva City Office Park, Manchester, M3 7BF Phone: +44 333 188 7878 [ Contact Us ](https://www.access4.com/uk/contact-us/) ## Join The Team Changing How The Channel Works ### Want A Career That Moves The Industry Forward? At Access4, we help technology businesses unlock growth through cloud communications that just work. If you would rather build something than maintain it, we want to hear from you. Explore our current opportunities and put your name forward. [ View Careers ](https://www.access4.com/uk/about-access4/careers/) [ ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/09/UCEclipse-Featured-Image-Call-Flow-1024x683.png) ](https://www.access4.com/uk/uceclipse-multiple-devices-one-identity/) - September 8, 2026 - [Article](https://www.access4.com/uk/category/article/), [Product Spotlight](https://www.access4.com/uk/category/product-spotlight/) - [UC](https://www.access4.com/uk/pillar/uc/) ### [Inside UCEclipse: Multiple devices, one identity.](https://www.access4.com/uk/uceclipse-multiple-devices-one-identity/) Mobile-first here doesn't mean mobile treated as a bonus feature bolted onto a desk-based system. It what the whole platform is built from, so staff are reachable wherever they're working. [ Read More > ](https://www.access4.com/uk/uceclipse-multiple-devices-one-identity/) [ ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/09/Sasboss-Article-Featured-image-2-1024x683.png) ](https://www.access4.com/uk/what-is-sasboss-the-platform-behind-a-smarter-way-to-sell-cloud-voice/) - September 7, 2026 - [Article](https://www.access4.com/uk/category/article/) ### [What Is SASBOSS? The Platform Behind a Smarter Way to Sell Cloud Voice](https://www.access4.com/uk/what-is-sasboss-the-platform-behind-a-smarter-way-to-sell-cloud-voice/) SASBOSS is Access4's platform for channel partners. It's where you quote, provision and manage cloud communications services for your customers, all from one place. [ Read More > ](https://www.access4.com/uk/what-is-sasboss-the-platform-behind-a-smarter-way-to-sell-cloud-voice/) [ ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/09/Welcome-to-the-Team-Featured-Image-Jack-1024x640.png) ](https://www.access4.com/uk/access4-uk-appoints-jack-brook-as-regional-partner-director/) - September 1, 2026 - [Article](https://www.access4.com/uk/category/article/) - [Access4](https://www.access4.com/uk/pillar/access4/) ### [Access4 UK Appoints Jack Brook as Regional Partner Director](https://www.access4.com/uk/access4-uk-appoints-jack-brook-as-regional-partner-director/) Access4 has appointed Jack Brook as Regional Partner Director, strengthening its UK channel team at a moment when more partners are looking to move beyond standalone voice. [ Read More > ](https://www.access4.com/uk/access4-uk-appoints-jack-brook-as-regional-partner-director/) [ ![Promotional banner: Introducing UC Eclipse powered by Saboss, with a phone system and devices displayed on a dark teal background.](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/08/UCEclipse-Product-Release-Featured-Image-1024x683.png) ](https://www.access4.com/uk/access4-launches-uceclipse/) - September 1, 2026 - [Product Spotlight](https://www.access4.com/uk/category/product-spotlight/) - [UC](https://www.access4.com/uk/pillar/uc/) ### [UCEclipse is now live: Our mobile-first communications solution](https://www.access4.com/uk/access4-launches-uceclipse/) We've just launched UCEclipse. It's one platform for calls, messages and call center features, and it works the same way wherever someone picks it up. [ Read More > ](https://www.access4.com/uk/access4-launches-uceclipse/) --- ### [Thank you](https://www.access4.com/uk/partner-network/find-a-partner/thank-you/) **Published:** June 11, 2026 **Author:** Chris **Content:** ## Thank You We have received your request. A member of Access4 wil be in touch [ Go back to home ](/) --- ### [Thank you](https://www.access4.com/uk/contact-us/feedback/thank-you/) **Published:** June 11, 2026 **Author:** Chris **Content:** ## Thank You We have received your request. A member of Access4 wil be in touch [ Go back to home ](/) --- ### [Thank you](https://www.access4.com/uk/book-a-demo/thank-you/) **Published:** June 11, 2026 **Author:** Chris **Content:** ## Thank You We have received your request. A member of Access4 wil be in touch [ Go back to home ](/) --- ### [Contact Us](https://www.access4.com/uk/contact-us/) **Published:** December 16, 2025 **Author:** Jamie **Content:** # Contact Us Leave your contact details and your enquiry below, and we’ll be in touch. "\*" indicates required fields Area of Interest\*Please select...Become a PartnerCustomer supportPartner supportCareersMedia or analyst enquirySpeaking, sponsorship, or event requestGeneral enquiry Company\* First Name\* Last Name\* Email Address\* Phone\* How did you hear about us?\*Please select...Web searchRecommended by a colleague or partnerLinkedIn and social mediaIndustry event or webinarGenerative AI recommendationOther We only use the information you provide in this form to communicate with you about Access4, and you can opt-out at any time. We will never sell or distribute your email address to a third party. [View our Privacy Policy.](/uk/privacy-policy/) Submit --- ### [Feedback](https://www.access4.com/uk/contact-us/feedback/) **Published:** December 18, 2025 **Author:** Jamie **Content:** # Feedback & Complaints ## Lorem ipsum Lorem ipsum dolor sit amet, consectetur adipiscing elit. Fusce viverra, tortor quis laoreet dictum, ipsum magna fermentum tellus, id ultrices ipsum. ### Secondary headline Lorem ipsum dolor sit amet, consectetur adipiscing elit. Fusce viverra, tortor quis laoreet dictum, ipsum magna fermentum tellus, id ultrices ipsum. "\*" indicates required fields Type of Feedback\*Please select...General FeedbackComplaint First Name\* Last Name\* Company\* Phone\* Email Address\* We only use the information you provide in this form to communicate with you about Access4, and you can opt-out at any time. We will never sell or distribute your email address to a third party. [View our Privacy Policy.](/uk/privacy-policy/) Submit --- ### [Partner Network](https://www.access4.com/uk/partner-network/) **Published:** December 1, 2025 **Author:** Jamie --- ## Career Roles ### [Site Reliability Engineer](https://www.access4.com/uk/role/job-title-position/) **Published:** January 13, 2026 **Author:** Joel **Excerpt:** Infrastructure SME role at Access4 in Richmond, Melbourne. Manage backend systems for 99.999% uptime. Linux, Docker, Ansible, Python. Apply now. **Content:** ### The Role The Infrastructure SME plays a critical role in managing and maintaining Access4’s backend environments. The primary goal of this role is to ensure **99.999% system uptime** while driving continuous improvement across all system functions and components. ### **Key Responsibilities** - Perform daily maintenance and upkeep of backend systems. - Drive constant improvements and innovations to strengthen system resilience. - Act as a Subject Matter Expert (SME) to the engineering team and wider Access4 organisation, providing expert advice and solutions. - Contribute to the engineering and R&D functions to support the company’s strategic goals. - Serve as the on-call contact for after-hours events and system emergencies. ### About You You are a proactive professional with a genuine passion for solving complex infrastructure challenges. You thrive in a collaborative environment, where sharing knowledge and supporting your team is second nature. In high-pressure situations, you remain calm, focused, and solution-oriented, ensuring stability and continuity in critical systems. You bring strong organisational skills and a disciplined approach to managing both day-to-day tasks and long-term projects, consistently delivering high-quality outcomes. ### Qualifications & Experience - Bachelor’s degree in IT or a related field. - Full working rights in Australia (no sponsorship available). - 5+ years’ experience in Linux administration, including kernel and module-level expertise. - 5+ years’ experience managing on-premises environments. - 3+ years’ experience with Docker or other containerisation technologies. - 3+ years’ experience with Ansible or similar automation tools. - 3+ years’ experience developing in Python (additional programming languages highly regarded). - 3+ years’ experience with virtualisation technologies. - Strong knowledge of TCP/IP network stacks and monitoring systems. - Experience with database administration (MySQL, PostgreSQL, or similar) preferred. - Knowledge of VoIP technologies (SIP) desirable. - Excellent problem-solving and analytical abilities. - Strong written and verbal communication skills. - Organised, methodical, and disciplined approach to operations and project delivery. - Proficiency in the tools and technologies listed above. ### Attributes - Proactive mindset with a passion for solving complex problems. - Collaborative and knowledge-sharing approach to teamwork. - Calm and effective under pressure. - Highly organised and disciplined in managing projects and tasks. ### About Access4 Access4 is a channel-only cloud communications SaaS vendor. With 600+ channel partners and 300k+ active services deployed, we are rapidly expanding our global coverage. Our award-winning SASBOSS® platform is at the core of what we do, enabling our partners to automate, deploy, and scale unified communications, customer experience, and user experience solutions. ### Why Join Us? At Access4, you’ll play a pivotal role in keeping the platform our partners rely on running at its best. You’ll be part of a dynamic, supportive culture, working with talented teams across multiple regions. We’re committed to professional growth, continuous learning, and creating an environment where innovation thrives. ### Apply Now If you’re ready to take ownership of the systems that keep Access4 running and make a real impact, we’d love to hear from you. **Role Departments:** ANZ Partner Program | Access4 - Unified Communications Solutions **Role Locations:** Melbourne Cloud Communication & Unified Platform Solutions --- ### [Product Owner - Platform Experience](https://www.access4.com/uk/role/product-owner-platform-experience-12-month-mat-leave-cover/) **Published:** March 5, 2026 **Author:** Jamie **Excerpt:** Product Owner role at Access4. Own the backlog, write user stories, drive Agile delivery across our digital platforms. 2–4 yrs experience. Apply now. **Content:** ### The Role We are seeking a driven, detail-oriented Product Owner to maximise value delivery across our digital platforms. Reporting to the Platform Experience Manager, you will collaborate with cross-functional teams to translate product strategy into clear outcomes, define requirements, and drive iterative delivery using modern Agile practices. The ideal candidate is passionate about user experience, data-informed decision-making, and bringing clarity to complex, ambiguous problem spaces while progressing toward broader product management responsibilities. ### Key Responsibilities **Agile Delivery and Backlog Ownership** · Own and prioritise the backlog to ensure the team delivers the highest-value work first. · Write epics and user stories with clear acceptance criteria and success measures. · Facilitate and contribute to Agile ceremonies (planning, refinement, reviews, retrospectives) to maintain delivery momentum, shared understanding, and an Agile mindset across the team. · Liaise with Engineering and Design to refine scope, assess feasibility, and sequence delivery. · Continuously improve delivery quality, predictability, and throughput aligned to roadmap priorities. **Product Definition and Documentation** · Collaborate from discovery through launch with Engineering, Design/UX, Data/Analytics, and Go-To-Market teams. · Measure UX/UI decisions against goals, accessibility, and product intent. · Create and maintain product documentation, release notes, and internal enablement materials. **User-Centric Mindset** · Be mindful that we deliver value to the user, not just features. · Occasionally support the Platform Manager with discovery activities (interviews, workshops, usability testing, experiments) and synthesize findings into actionable insights. · Ensure solutions are intuitive, accessible, and integrated into end-to-end user workflows. **Roadmap and Strategic Alignment** · Contribute to a transparent roadmap that balances customer value, business outcomes, and delivery effort. · Surface dependencies, risks, and sequencing to enable effective planning across teams. · Align squad work to platform vision, OKRs, and broader organizational priorities. · Engage stakeholders regularly to communicate progress, trade-offs, and learnings. ### Core Skills and Experience **Interpersonal and Collaboration** · Clear, structured communication across technical and non-technical audiences. · Ability to drive clarity in ambiguity and maintain shared context across teams. · Strong facilitation, negotiation, and active listening skills. · Customer-centric mindset and focus on measurable outcomes. **Specialist and Technical** · Proficient in Agile delivery and iterative, outcomes-focused practices (Scrum/Kanban). · Proficient with delivery, collaboration, and analytics tools (e.g., Jira, Confluence, Miro, AI assistants). · Comfortable with technical concepts (APIs, integrations, data flows) and using data/AI to inform decisions. · Demonstrated experience using AI tools for prompting, including drafting requirements, summarising research, and generating hypotheses; able to craft effective prompts, validate outputs, and ensure responsible, privacy-conscious use. ### Preferred Background · 2–4 years of experience in Product Ownership, Business Analysis, or related digital delivery roles. · Demonstrated experience delivering customer-facing platforms within Agile teams. · Familiarity with human-centered design, design systems, or user research practices. Apply now and let’s build something great together. **Role Departments:** ANZ Partner Program | Access4 - Unified Communications Solutions **Role Locations:** Melbourne Cloud Communication & Unified Platform Solutions --- ### [Current Global Opportunities](https://www.access4.com/uk/role/job-title-position-global/) **Published:** January 13, 2026 **Author:** Joel **Excerpt:** No open roles yet - watch this space. **Content:** We’re not currently hiring outside ANZ, but we’re always keen to connect with talented people interested in joining Access4. We’re expanding globally fast, so check back soon for new opportunities. Alternatively, register your interest and we’ll be in touch when suitable roles become available. **Role Departments:** Explore Global Roles & Business Collaboration Tools | Access4 AUS **Role Locations:** Manchester Cloud Communication & Collaboration Platform --- ## Industries ### [Hospitality](https://www.access4.com/uk/industry/hospitality/) **Published:** December 16, 2025 **Author:** Joel **Content:** Industries # Hospitality ## The Guest Experience Starts Before They Walk In. The difference between a five star review and a lost booking often comes down to a single missed call, an unanswered message, or a guest left waiting too long for a reply. [ Book a Demo ](https://www.access4.com/uk/book-a-demo/) [ Explore SASBOSS > ](https://www.access4.com/uk/solution/sasboss/) ## Hospitality Is Hungry for Better Communications. Hospitality businesses are rebuilding, modernising, and scaling in a fiercely competitive market. You are uniquely positioned to support that transformation. ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2025/12/hospitality.png) ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2025/12/vertical-line_gradient_blue-green.svg) - Guests expect instant communication and digital service, or they go elsewhere - Venues and teams are still running on disconnected systems - Cybersecurity, privacy, and PCI DSS requirements for bookings and payments keep rising - Hybrid, mobile workforces and high staff turnover make consistency hard to achieve - The need for resilient, scalable platforms that cut cost and complexity is only growing ## Understanding the Communication Barriers in Hospitality​ 0 % ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2025/12/vertical-line_gradient_blue-green.svg) of inbound customer calls to UK businesses never reach a live person, and the cost compounds fast. 85% of those callers never try again, and 62% call a competitor instead. For hospitality businesses, where guests are calling to book, ask, or confirm, a missed call is rarely just a missed call. It’s a lost booking, a lost review, and a lost relationship before it even started. Source: Blunetic research, 2026 ## Become the Partner Behind Every Five Star Experience In hospitality, slow communication is the fastest way to lose a guest. Access4 gives you SASBOSS, the vendor-agnostic platform that unifies guest services, reservations, kitchen operations, housekeeping, events, and management, so every interaction lands exactly how it should. #### Reliability and Continuity A dropped message between kitchen and front of house is the difference between a smooth service and a guest who never comes back. Keep front of house, kitchen, housekeeping, and management connected across every venue, from check in to checkout, and from order to table. #### Efficiency and Visibility​ A bottleneck nobody can see is a bottleneck nobody can fix. Real-time insights into calls, guest enquiries, booking changes, staff responsiveness, and operational trends help venues optimise service flow, clear the blockages, and keep guests coming back. #### One Trusted Partner More vendors means more moving parts and more ways for service to slip. Be the single partner who integrates communications with booking systems, POS platforms, PMS systems, payment workflows, staff scheduling tools, and analytics. Offer Hospitality customers a complete solution, bringing together communications, collaboration, automation, compliance and system integrations. You deliver everything they need in one place. No other vendors required. ## The Complete Hospitality Communications Stack A guest who waits too long does not complain, they walk. Help your hospitality customers deliver the kind of service guests remember, while easing operational strain across every venue, all through Access4. ##### Unified Communications [ Explore UC Solutions ](https://www.access4.com/uk/solution/unified-communications/) - Scalable cloud communications built for hotels, restaurants, pubs, and multi-site venues - Front of house, kitchen, and management connected wherever service happens, no exceptions ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2025/12/Roger365-screen-2-1.png) ##### User Experience [ Explore UX Solutions ](https://www.access4.com/uk/solution/user-experience/) - PCI compliant phone payments for bookings, deposits, and invoices - Automate routine guest enquiries, from booking confirmations to reminders, so your team can focus elsewhere ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2025/12/UCXpress-gif-screen-2-1.png) ##### Customer Experience [ Explore CX Solutions ](https://www.access4.com/uk/solution/customer-experience/) - Communications integrated directly into PMS and booking management systems - Less time tied to the phone, more time delivering the service guests actually remember ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2025/12/cc4-teams-screen-2-1.png) ## One partner. Every call. Partner with Access4 and deliver a complete portfolio built to win more customers and maximise revenue. One provider, every solution, no reason for your customer to look elsewhere. [ Book Your Demo Today ](https://www.access4.com/uk/book-a-demo/) ## Every Industry. One Platform That Gets It.​ [![](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/02/icon-crm-transpo.png)](https://www.access4.com/uk/industry/automotive/)##### [Automotive](https://www.access4.com/uk/industry/automotive/) [![](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/02/icon-crm-education.png)](https://www.access4.com/uk/industry/education/)##### [Education](https://www.access4.com/uk/industry/education/) [![](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/02/icon-crm-bank.png)](https://www.access4.com/uk/industry/finance/)##### [Finance](https://www.access4.com/uk/industry/finance/) [![](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/02/icon-crm-legal.png)](https://www.access4.com/uk/industry/legal/)##### [Legal](https://www.access4.com/uk/industry/legal/) [![](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/02/icon-crm-retail.png)](https://www.access4.com/uk/industry/retail/)##### [Retail](https://www.access4.com/uk/industry/retail/) [![](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/02/icon-crm-healthcare.png)](https://www.access4.com/uk/industry/healthcare/)##### [Healthcare](https://www.access4.com/uk/industry/healthcare/) ## Start Here. Win More. Built to help you win in Hospitality , and everywhere else too. ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/02/Sasboss-Logo-White-text-1024x221.png) ### Complexity out. Growth in. Out goes the fragmented stack. In comes a platform that actually works for you. SASBOSS is vendor-agnostic by design, built for the channel to simplify delivery, automate the hard parts, and scale without friction. UK partners are using it to boost recurring revenue and cut operational overhead. [ Explore SASBOSS ](https://www.access4.com/uk/solution/sasboss/) ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/03/acadame-white-e1781069594804-1024x237.png) ### Learn more. Win faster. The best partners invest in their people first. Academe gives UK partners the on-demand training, certifications, and resources to build SASBOSS experts, sharpen sales skills, and accelerate time-to-revenue. [ Explore Academe ](https://www.access4.com/uk/solution/sasboss/) ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/02/Apex-White-Logo.png) ### Your growth. Your rewards. APEX is a structured, performance-driven partner program built for the UK market, giving you clear tiers, margin uplifts, marketing development funds, and co-marketing support. Every stage you climb unlocks more value. [ Explore APEX ](https://www.access4.com/uk/partner-network/the-partner-program/) [ ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/09/UCEclipse-Featured-Image-Call-Flow-1024x683.png) ](https://www.access4.com/uk/uceclipse-multiple-devices-one-identity/) - September 8, 2026 - [Article](https://www.access4.com/uk/category/article/), [Product Spotlight](https://www.access4.com/uk/category/product-spotlight/) - [UC](https://www.access4.com/uk/pillar/uc/) ### [Inside UCEclipse: Multiple devices, one identity.](https://www.access4.com/uk/uceclipse-multiple-devices-one-identity/) Mobile-first here doesn't mean mobile treated as a bonus feature bolted onto a desk-based system. It what the whole platform is built from, so staff are reachable wherever they're working. [ Read More > ](https://www.access4.com/uk/uceclipse-multiple-devices-one-identity/) [ ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/09/Sasboss-Article-Featured-image-2-1024x683.png) ](https://www.access4.com/uk/what-is-sasboss-the-platform-behind-a-smarter-way-to-sell-cloud-voice/) - September 7, 2026 - [Article](https://www.access4.com/uk/category/article/) ### [What Is SASBOSS? The Platform Behind a Smarter Way to Sell Cloud Voice](https://www.access4.com/uk/what-is-sasboss-the-platform-behind-a-smarter-way-to-sell-cloud-voice/) SASBOSS is Access4's platform for channel partners. It's where you quote, provision and manage cloud communications services for your customers, all from one place. [ Read More > ](https://www.access4.com/uk/what-is-sasboss-the-platform-behind-a-smarter-way-to-sell-cloud-voice/) [ ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/09/Welcome-to-the-Team-Featured-Image-Jack-1024x640.png) ](https://www.access4.com/uk/access4-uk-appoints-jack-brook-as-regional-partner-director/) - September 1, 2026 - [Article](https://www.access4.com/uk/category/article/) - [Access4](https://www.access4.com/uk/pillar/access4/) ### [Access4 UK Appoints Jack Brook as Regional Partner Director](https://www.access4.com/uk/access4-uk-appoints-jack-brook-as-regional-partner-director/) Access4 has appointed Jack Brook as Regional Partner Director, strengthening its UK channel team at a moment when more partners are looking to move beyond standalone voice. [ Read More > ](https://www.access4.com/uk/access4-uk-appoints-jack-brook-as-regional-partner-director/) [ ![Promotional banner: Introducing UC Eclipse powered by Saboss, with a phone system and devices displayed on a dark teal background.](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/08/UCEclipse-Product-Release-Featured-Image-1024x683.png) ](https://www.access4.com/uk/access4-launches-uceclipse/) - September 1, 2026 - [Product Spotlight](https://www.access4.com/uk/category/product-spotlight/) - [UC](https://www.access4.com/uk/pillar/uc/) ### [UCEclipse is now live: Our mobile-first communications solution](https://www.access4.com/uk/access4-launches-uceclipse/) We've just launched UCEclipse. It's one platform for calls, messages and call center features, and it works the same way wherever someone picks it up. [ Read More > ](https://www.access4.com/uk/access4-launches-uceclipse/) ## See the Full SASBOSS Portfolio A complete portfolio spanning unified communications, customer experience, user experience and AI, ready for you to start selling today. [ Book a Demo ](https://www.access4.com/uk/book-a-demo/) [ Explore SASBOSS® > ](https://www.access4.com/uk/platform/sasboss/) --- ### [Retail](https://www.access4.com/uk/industry/retail/) **Published:** December 16, 2025 **Author:** Joel **Content:** Industries # Retail ## From Shop Floor To Contact Centre, One Line Of Communication. Retail does not run on one channel anymore. Stores, warehouses, contact centres, and online all need to move as one, and customers notice the second they do not. [ Book a Demo ](https://www.access4.com/uk/book-a-demo/) [ Explore SASBOSS > ](https://www.access4.com/uk/solution/sasboss/) ## Add Retail To Your Basket UK retailers are moving fast to keep pace with eCommerce giants and rising customer demands for true omnichannel experiences. The partners who get comms right will be the ones who win. ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2025/12/retail.png) ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2025/12/vertical-line_gradient_blue-green.svg) - Customers expect instant service, no exceptions - Stores, warehouses and head office, all on different pages - PCI DSS and data privacy demands keep climbing - Store, corporate and remote staff, all needing to connect - Growth without the growing pains ## Understanding the Communication Barriers in Retail #### of shoppers say that communication speed, accuracy and consistency is a major factor in choosing where to shop. However, many stores still operate with fragmented systems. 0 %+ ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2025/12/Content_Vertical_Line.png) #### of retailers experience operational inefficiencies due to poor visibility across stores, customer service, logistics, and support teams. 0 % ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2025/12/Content_Vertical_Line.png) #### of staff time is lost to manual processes, follow-ups, stock enquiries, payment verification and duplicated communications. 0 % ## The Retail Tech Stack That Can't Keep Up 0 % ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2025/12/vertical-line_gradient_blue-green.svg) of retailers admit that their current stack does not enable the customer experience they want to deliver. They have overlapping legacy systems that were never designed to talk to each other, which are now slowing everything down for them. Source: Jumpmind, 2026 ## Retail Is Ready For A Provider Like You Access4’s vendor-agnostic platform, SASBOSS, unifies communication across store teams, customer service, back-office operations and multi-site retail networks, giving you the speed, clarity and seamless experience retail customers now expect as standard. #### Reliability and Continuity When every store, warehouse, contact centre and support office is connected through one platform, enquiries get answered, stock gets checked and orders get fulfilled without anything falling through the cracks. #### Efficiency and Visibility Guesswork does not improve conversion, visibility does. Real-time insights into call volumes, customer interactions, staff responsiveness and operational patterns show retailers exactly where to cut wait times and streamline workflows. #### One Trusted Partner​ Retailers want a single partner who can integrate comms with POS systems, CRM platforms, eCommerce tools, inventory systems, payment gateways and analytics. They don’t want more vendors, they want a unified ecosystem that supports retail. By offering Retail customers a complete solution that brings together communications, collaboration, automation, compliance and system integrations, you deliver everything they need in one place. There’s no need for them to engage any other vendors. ## The Complete Retail Communications Stack Access4 equips partners to turn scattered retail communication, across stores, warehouses, customer service teams and head office, into one modern operation. Sharper for your customer, more recurring revenue for you. ##### Unified Communications [ Explore UC Solutions ](https://www.access4.com/uk/solution/unified-communications/) - Single store or national group, one system scales with them all. - Microsoft Teams, transformed into a complete solution. - Every location connected. Every conversation covered. ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2025/12/Roger365-screen-2-1.png) ##### User Experience [ Explore UX Solutions ](https://www.access4.com/uk/solution/user-experience/) - PCI compliant phone payments for orders, deposits, and transactions. Secure by design. - Automate routine enquiries. Give the team their time back. - Instant SMS alerts. Order ready, delivery on the way, promotion live. ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2025/12/UCXpress-gif-screen-2-1.png) ##### Customer Experience [ Explore CX Solutions ](https://www.access4.com/uk/solution/customer-experience/) - POS, CRM, customer service. All connected. All working together. - Secure call recording. Quality assured. Disputes resolved. - Less call load. More time for service and sales. ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2025/12/cc4-teams-screen-2-1.png) ## Become Your Customers’ Go-To Provider By partnering with Access4. Deliver a cutting-edge portfolio of intelligent communications products that help you win more customers and maximise revenue. [ Book Your Demo Today ](https://www.access4.com/uk/book-a-demo/) ## Every Industry. One Platform That Gets It.​ [![](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/02/icon-crm-transpo.png)](https://www.access4.com/uk/industry/automotive/)##### [Automotive](https://www.access4.com/uk/industry/automotive/) [![](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/02/icon-crm-education.png)](https://www.access4.com/uk/industry/education/)##### [Education](https://www.access4.com/uk/industry/education/) [![](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/02/icon-crm-bank.png)](https://www.access4.com/uk/industry/finance/)##### [Finance](https://www.access4.com/uk/industry/finance/) [![](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/02/icon-crm-hospitality.png)](https://www.access4.com/uk/industry/hospitality/)##### [Hospitality](https://www.access4.com/uk/industry/hospitality/) [![](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/02/icon-crm-legal.png)](https://www.access4.com/uk/industry/legal/)##### [Legal](https://www.access4.com/uk/industry/legal/) [![](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/02/icon-crm-healthcare.png)](https://www.access4.com/uk/industry/healthcare/)##### [Healthcare](https://www.access4.com/uk/industry/healthcare/) ## Your Advantage Starts Here Everything you need to win in Retail and beyond. Powered by Access4. ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/02/Sasboss-Logo-White-text-1024x221.png) ### One Intelligent Platform The intelligent multi-service enablement platform built for the Australian channel. SASBOSS® simplifies product delivery, automates the heavy lifting, and scales effortlessly. It’s the backbone helping partners boost efficiency, reduce support effort, and deliver a consistently premium experience. [ Explore SASBOSS ](https://www.access4.com/uk/solution/sasboss/) ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/03/acadame-white-e1781069594804-1024x237.png) ### Training and Enablement On-demand training, certifications, and resources. Designed to lift your team’s capability fast. Academe helps Australian partners become SASBOSS experts, sharpen their sales skills and accelerate time-to-revenue with practical, easy-to-follow learning. [ Explore Academe ](https://www.access4.com/uk/solution/sasboss/) ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/02/Apex-White-Logo.png) ### A Partner Program Designed to Accelerate Your Success A structured, performance-driven partner program tailored to the Australian market. APEX provides clear tiers, margin growth opportunities, marketing development funds, and co-marketing support. Giving partners a premium, incentive-rich pathway to stand out, scale faster, and unlock top-tier benefits. [ Explore APEX ](https://www.access4.com/uk/partner-network/the-partner-program/) [ ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/09/UCEclipse-Featured-Image-Call-Flow-1024x683.png) ](https://www.access4.com/uk/uceclipse-multiple-devices-one-identity/) - September 8, 2026 - [Article](https://www.access4.com/uk/category/article/), [Product Spotlight](https://www.access4.com/uk/category/product-spotlight/) - [UC](https://www.access4.com/uk/pillar/uc/) ### [Inside UCEclipse: Multiple devices, one identity.](https://www.access4.com/uk/uceclipse-multiple-devices-one-identity/) Mobile-first here doesn't mean mobile treated as a bonus feature bolted onto a desk-based system. It what the whole platform is built from, so staff are reachable wherever they're working. [ Read More > ](https://www.access4.com/uk/uceclipse-multiple-devices-one-identity/) [ ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/09/Sasboss-Article-Featured-image-2-1024x683.png) ](https://www.access4.com/uk/what-is-sasboss-the-platform-behind-a-smarter-way-to-sell-cloud-voice/) - September 7, 2026 - [Article](https://www.access4.com/uk/category/article/) ### [What Is SASBOSS? The Platform Behind a Smarter Way to Sell Cloud Voice](https://www.access4.com/uk/what-is-sasboss-the-platform-behind-a-smarter-way-to-sell-cloud-voice/) SASBOSS is Access4's platform for channel partners. It's where you quote, provision and manage cloud communications services for your customers, all from one place. [ Read More > ](https://www.access4.com/uk/what-is-sasboss-the-platform-behind-a-smarter-way-to-sell-cloud-voice/) [ ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/09/Welcome-to-the-Team-Featured-Image-Jack-1024x640.png) ](https://www.access4.com/uk/access4-uk-appoints-jack-brook-as-regional-partner-director/) - September 1, 2026 - [Article](https://www.access4.com/uk/category/article/) - [Access4](https://www.access4.com/uk/pillar/access4/) ### [Access4 UK Appoints Jack Brook as Regional Partner Director](https://www.access4.com/uk/access4-uk-appoints-jack-brook-as-regional-partner-director/) Access4 has appointed Jack Brook as Regional Partner Director, strengthening its UK channel team at a moment when more partners are looking to move beyond standalone voice. [ Read More > ](https://www.access4.com/uk/access4-uk-appoints-jack-brook-as-regional-partner-director/) [ ![Promotional banner: Introducing UC Eclipse powered by Saboss, with a phone system and devices displayed on a dark teal background.](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/08/UCEclipse-Product-Release-Featured-Image-1024x683.png) ](https://www.access4.com/uk/access4-launches-uceclipse/) - September 1, 2026 - [Product Spotlight](https://www.access4.com/uk/category/product-spotlight/) - [UC](https://www.access4.com/uk/pillar/uc/) ### [UCEclipse is now live: Our mobile-first communications solution](https://www.access4.com/uk/access4-launches-uceclipse/) We've just launched UCEclipse. It's one platform for calls, messages and call center features, and it works the same way wherever someone picks it up. [ Read More > ](https://www.access4.com/uk/access4-launches-uceclipse/) ## Explore Access4 Products Find out more about our cutting-edge product portfolio you can start selling today. Encompassing unified communications, customer experience, user experience, AI, and professional services. [ Book a Demo ](https://www.access4.com/uk/book-a-demo/) [ Explore SASBOSS® > ](https://www.access4.com/uk/platform/sasboss/) --- ### [Legal](https://www.access4.com/uk/industry/legal/) **Published:** December 16, 2025 **Author:** Joel **Content:** Industries # Legal ## Be the Communications Partner Legal Firms Actually Trust. Law firms run on precision, confidentiality, and responsiveness. One dropped call or data slip is all it takes to lose a client’s trust for good, which is exactly why the right communications partner becomes indispensable. [ Book a Demo ](https://www.access4.com/uk/book-a-demo/) [ Explore SASBOSS > ](https://www.access4.com/uk/solution/sasboss/) ## Where Compliance Meets Opportunity The UK legal sector is modernising fast, and firms have nowhere to hide from the pressure for faster, more transparent, and more secure client communications. Our partners are uniquely positioned to deliver exactly that. ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2025/12/legal.png) ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2025/12/vertical-line_gradient_blue-green.svg) - Clients expect responsiveness around the clock - Office based teams and remote staff are still working from fragmented systems - Cybersecurity, privacy, and regulatory scrutiny are only intensifying - Hybrid and mobile work demands secure communication tools that actually keep up - Scalable platforms are now essential to cut overhead and strengthen compliance ## The Communication Gap Undermining Legal Trust 0 % ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2025/12/vertical-line_gradient_blue-green.svg) of potential clients expect firms to respond to communications within 24 hours, yet responsiveness remains a top complaint. Source: Legatics, 2025 ## The Communications Partner Legal Firms Trust In legal, trust is earned one secure call at a time. Access4 gives you SASBOSS, the vendor-agnostic platform that unifies practice groups, support staff, reception, and remote teams, so confidentiality and client experience are never left to chance. #### Reliability and Continuity A dropped call can mean a dropped client. Keep partners, associates, paralegals, and admin teams connected across every office and remote location, with communication secure and dependable when accuracy and confidentiality are non negotiable. #### Efficiency and Visibility​ Billable hours lost to inefficiency are hours firms never get back. Real-time insights into call history, client interactions, team performance, and workflow bottlenecks help firms respond faster, run leaner, and protect the productivity that drives revenue. #### One Trusted Partner More vendors means more risk, not more value. Be the single provider who integrates calls with practice management software, CRM systems, time tracking tools, billing platforms, analytics, and compliance workflows, giving firms the trusted ecosystem built for legal operations. Offer Legal customers a complete solution, bringing together communications, collaboration, automation, compliance and system integrations. You deliver everything they need in one place. No other vendors required. ## The Complete Legal Communications Stack Outdated systems do not just slow firms down, they risk client trust. Help legal firms modernise communications and improve client service, while easing operational strain. ##### Unified Communications [ Explore UC Solutions ](https://www.access4.com/uk/solution/unified-communications/) - Secure, scalable voice built for the demands of legal practice - Call recording and compliant retention, so every conversation is protected and accounted for ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2025/12/Roger365-screen-2-1.png) ##### User Experience [ Explore UX Solutions ](https://www.access4.com/uk/solution/user-experience/) - PCI compliant phone payments for invoices, retainers, and billing - Automate routine client enquiries, from meeting confirmations to case updates ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2025/12/UCXpress-gif-screen-2-1.png) ##### Customer Experience [ Explore CX Solutions ](https://www.access4.com/uk/solution/customer-experience/) - Communications integrated directly into practice management software and CRM systems - Free up fee earners from routine calls, so their time goes on cases, not the switchboard ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2025/12/cc4-teams-screen-2-1.png) ## One partner. Every call. Partner with Access4 and deliver a complete portfolio built to win more customers and maximise revenue. One provider, every solution, no reason for your customer to look elsewhere. [ Book Your Demo Today ](https://www.access4.com/uk/book-a-demo/) ## Every Industry. One Platform That Gets It.​ [![](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/02/icon-crm-transpo.png)](https://www.access4.com/uk/industry/automotive/)##### [Automotive](https://www.access4.com/uk/industry/automotive/) [![](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/02/icon-crm-education.png)](https://www.access4.com/uk/industry/education/)##### [Education](https://www.access4.com/uk/industry/education/) [![](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/02/icon-crm-bank.png)](https://www.access4.com/uk/industry/finance/)##### [Finance](https://www.access4.com/uk/industry/finance/) [![](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/02/icon-crm-hospitality.png)](https://www.access4.com/uk/industry/hospitality/)##### [Hospitality](https://www.access4.com/uk/industry/hospitality/) [![](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/02/icon-crm-retail.png)](https://www.access4.com/uk/industry/retail/)##### [Retail](https://www.access4.com/uk/industry/retail/) [![](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/02/icon-crm-healthcare.png)](https://www.access4.com/uk/industry/healthcare/)##### [Healthcare](https://www.access4.com/uk/industry/healthcare/) ## Start Here. Win More. Built to help you win in Legal , and everywhere else too. ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/02/Sasboss-Logo-White-text-1024x221.png) ### Complexity out. Growth in. Out goes the fragmented stack. In comes a platform that actually works for you. SASBOSS is vendor-agnostic by design, built for the channel to simplify delivery, automate the hard parts, and scale without friction. UK partners are using it to boost recurring revenue and cut operational overhead. [ Explore SASBOSS ](https://www.access4.com/uk/solution/sasboss/) ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/03/acadame-white-e1781069594804-1024x237.png) ### Learn more. Win faster. The best partners invest in their people first. Academe gives UK partners the on-demand training, certifications, and resources to build SASBOSS experts, sharpen sales skills, and accelerate time-to-revenue. [ Explore Academe ](https://www.access4.com/uk/solution/sasboss/) ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/02/Apex-White-Logo.png) ### Your growth. Your rewards. APEX is a structured, performance-driven partner program built for the UK market, giving you clear tiers, margin uplifts, marketing development funds, and co-marketing support. Every stage you climb unlocks more value. [ Explore APEX ](https://www.access4.com/uk/partner-network/the-partner-program/) [ ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/09/UCEclipse-Featured-Image-Call-Flow-1024x683.png) ](https://www.access4.com/uk/uceclipse-multiple-devices-one-identity/) - September 8, 2026 - [Article](https://www.access4.com/uk/category/article/), [Product Spotlight](https://www.access4.com/uk/category/product-spotlight/) - [UC](https://www.access4.com/uk/pillar/uc/) ### [Inside UCEclipse: Multiple devices, one identity.](https://www.access4.com/uk/uceclipse-multiple-devices-one-identity/) Mobile-first here doesn't mean mobile treated as a bonus feature bolted onto a desk-based system. It what the whole platform is built from, so staff are reachable wherever they're working. [ Read More > ](https://www.access4.com/uk/uceclipse-multiple-devices-one-identity/) [ ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/09/Sasboss-Article-Featured-image-2-1024x683.png) ](https://www.access4.com/uk/what-is-sasboss-the-platform-behind-a-smarter-way-to-sell-cloud-voice/) - September 7, 2026 - [Article](https://www.access4.com/uk/category/article/) ### [What Is SASBOSS? The Platform Behind a Smarter Way to Sell Cloud Voice](https://www.access4.com/uk/what-is-sasboss-the-platform-behind-a-smarter-way-to-sell-cloud-voice/) SASBOSS is Access4's platform for channel partners. It's where you quote, provision and manage cloud communications services for your customers, all from one place. [ Read More > ](https://www.access4.com/uk/what-is-sasboss-the-platform-behind-a-smarter-way-to-sell-cloud-voice/) [ ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/09/Welcome-to-the-Team-Featured-Image-Jack-1024x640.png) ](https://www.access4.com/uk/access4-uk-appoints-jack-brook-as-regional-partner-director/) - September 1, 2026 - [Article](https://www.access4.com/uk/category/article/) - [Access4](https://www.access4.com/uk/pillar/access4/) ### [Access4 UK Appoints Jack Brook as Regional Partner Director](https://www.access4.com/uk/access4-uk-appoints-jack-brook-as-regional-partner-director/) Access4 has appointed Jack Brook as Regional Partner Director, strengthening its UK channel team at a moment when more partners are looking to move beyond standalone voice. [ Read More > ](https://www.access4.com/uk/access4-uk-appoints-jack-brook-as-regional-partner-director/) [ ![Promotional banner: Introducing UC Eclipse powered by Saboss, with a phone system and devices displayed on a dark teal background.](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/08/UCEclipse-Product-Release-Featured-Image-1024x683.png) ](https://www.access4.com/uk/access4-launches-uceclipse/) - September 1, 2026 - [Product Spotlight](https://www.access4.com/uk/category/product-spotlight/) - [UC](https://www.access4.com/uk/pillar/uc/) ### [UCEclipse is now live: Our mobile-first communications solution](https://www.access4.com/uk/access4-launches-uceclipse/) We've just launched UCEclipse. It's one platform for calls, messages and call center features, and it works the same way wherever someone picks it up. [ Read More > ](https://www.access4.com/uk/access4-launches-uceclipse/) ## See the Full SASBOSS Portfolio A complete portfolio spanning unified communications, customer experience, user experience and AI, ready for you to start selling today. [ Book a Demo ](https://www.access4.com/uk/book-a-demo/) [ Explore SASBOSS® > ](https://www.access4.com/uk/platform/sasboss/) --- ### [Healthcare](https://www.access4.com/uk/industry/healthcare/) **Published:** December 16, 2025 **Author:** Joel **Content:** Industries # Healthcare​ ## Patient Care Depends on Communication That Works Healthcare providers need timely, secure, and compliant communications to deliver great patient care. That is a major opportunity for partners who can modernise how providers connect, in a language they actually understand. [ Book a Demo ](https://www.access4.com/uk/book-a-demo/) [ Explore SASBOSS > ](https://www.access4.com/uk/solution/sasboss/) ## The Opportunity Sitting Inside Every Healthcare Provider The UK healthcare system is under unprecedented pressure. Partners are in a prime position to deliver modern, reliable communication that makes a measurable difference, for providers and patients alike. ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2025/12/Education-1-1.png) ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2025/12/vertical-line_gradient_blue-green.svg) - Patients expect fast, accurate communication at every touchpoint - Reception, clinicians, and care teams are still working from disconnected systems - Data privacy, cybersecurity, and compliance requirements continue to tighten - Multi-site networks need platforms that are robust and built to scale - Reducing admin burden remains key to improving operational efficiency ## The Real Cost of Communication Gaps in Healthcare 0 % ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2025/12/vertical-line_gradient_blue-green.svg) of patients and carers reported experiencing at least one administration problem, from chasing test results to receiving incorrect or delayed appointment information. Source: Healthwatch, 2026 ## Become the Healthcare Sector’s Provider of Choice Access4 gives you SASBOSS, the platform connecting clinical teams, admin, and patient services across every site. Reliability and compliance built in, so providers focus on outcomes. #### Reliability and Continuity In healthcare, a missed message is never just a missed message. Keep clinicians, admin teams, allied health practitioners, and care coordinators connected across every facility, with communication built to hold up when accuracy and speed are critical. #### Efficiency and Visibility​ Guesswork has no place in patient care. Real-time insights into call volumes, patient interactions, triage patterns, and staff performance turn data into action, streamlining workflows, cutting wait times, and improving every patient experience. #### One-Stop Trusted Partner Healthcare organisations are done juggling vendors. Be the single provider who integrates unified communications with EMR and PMS systems, booking platforms, alerting tools, analytics, and secure payment workflows, all in one place. Offer Healthcare customers a complete solution, bringing together communications, collaboration, automation, compliance and system integrations. You deliver everything they need in one place. No other vendors required. ## The Complete Healthcare Communications Stack​ Outdated systems hold back care. Access4 helps healthcare organisations modernise communications and improve care delivery, while easing operational strain. ##### Unified Communications [ Explore UC Solutions ](https://www.access4.com/uk/solution/unified-communications/) - Scalable cloud communications built for clinics, hospitals, and multi-site healthcare networks - Clinicians, admin, and care teams connected wherever they are working, no exception ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2025/12/Roger365-screen-2-1.png) ##### User Experience [ Explore UX Solutions ](https://www.access4.com/uk/solution/user-experience/) - PCI compliant phone payments for appointments, invoices, and billing - Automate routine patient enquiries, from reminders to recalls, so your team can focus elsewhere ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2025/12/UCXpress-gif-screen-2-1.png) ##### Customer Experience [ Explore CX Solutions ](https://www.access4.com/uk/solution/customer-experience/) - Communications integrated directly into PMS, EMR, and patient management systems - Less time battling phone congestion, more time on care that actually matters ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2025/12/cc4-teams-screen-2-1.png) ## Become Your Customers’ Go-To Provider Partner with Access4 to deliver advanced communication and patient experience solutions that help you win more healthcare clients and grow recurring revenue. [ Book Your Demo Today ](https://www.access4.com/uk/book-a-demo/) ## Every Industry. One Platform That Gets It. [![](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/02/icon-crm-transpo.png)](https://www.access4.com/uk/industry/automotive/)##### [Automotive](https://www.access4.com/uk/industry/automotive/) [![](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/02/icon-crm-education.png)](https://www.access4.com/uk/industry/education/)##### [Education](https://www.access4.com/uk/industry/education/) [![](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/02/icon-crm-bank.png)](https://www.access4.com/uk/industry/finance/)##### [Finance](https://www.access4.com/uk/industry/finance/) [![](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/02/icon-crm-legal.png)](https://www.access4.com/uk/industry/legal/)##### [Legal](https://www.access4.com/uk/industry/legal/) [![](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/02/icon-crm-retail.png)](https://www.access4.com/uk/industry/retail/)##### [Retail](https://www.access4.com/uk/industry/retail/) [![](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/02/icon-crm-hospitality.png)](https://www.access4.com/uk/industry/hospitality/)##### [Hospitality](https://www.access4.com/uk/industry/hospitality/) ## Start Here. Win More. Built to help you win in Healthcare , and everywhere else too. ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/02/Sasboss-Logo-White-text-1024x221.png) ### Complexity out. Growth in. Out goes the fragmented stack. In comes a platform that actually works for you. SASBOSS is vendor-agnostic by design, built for the channel to simplify delivery, automate the hard parts, and scale without friction. UK partners are using it to boost recurring revenue and cut operational overhead. [ Explore SASBOSS ](https://www.access4.com/uk/solution/sasboss/) ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/03/acadame-white-e1781069594804-1024x237.png) ### Learn more. Win faster. The best partners invest in their people first. Academe gives UK partners the on-demand training, certifications, and resources to build SASBOSS experts, sharpen sales skills, and accelerate time-to-revenue. [ Explore Academe ](https://www.access4.com/uk/solution/sasboss/) ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/02/Apex-White-Logo.png) ### Your growth. Your rewards. APEX is a structured, performance-driven partner program built for the UK market, giving you clear tiers, margin uplifts, marketing development funds, and co-marketing support. Every stage you climb unlocks more value. [ Explore APEX ](https://www.access4.com/uk/partner-network/the-partner-program/) [ ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/09/UCEclipse-Featured-Image-Call-Flow-1024x683.png) ](https://www.access4.com/uk/uceclipse-multiple-devices-one-identity/) - September 8, 2026 - [Article](https://www.access4.com/uk/category/article/), [Product Spotlight](https://www.access4.com/uk/category/product-spotlight/) - [UC](https://www.access4.com/uk/pillar/uc/) ### [Inside UCEclipse: Multiple devices, one identity.](https://www.access4.com/uk/uceclipse-multiple-devices-one-identity/) Mobile-first here doesn't mean mobile treated as a bonus feature bolted onto a desk-based system. It what the whole platform is built from, so staff are reachable wherever they're working. [ Read More > ](https://www.access4.com/uk/uceclipse-multiple-devices-one-identity/) [ ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/09/Sasboss-Article-Featured-image-2-1024x683.png) ](https://www.access4.com/uk/what-is-sasboss-the-platform-behind-a-smarter-way-to-sell-cloud-voice/) - September 7, 2026 - [Article](https://www.access4.com/uk/category/article/) ### [What Is SASBOSS? The Platform Behind a Smarter Way to Sell Cloud Voice](https://www.access4.com/uk/what-is-sasboss-the-platform-behind-a-smarter-way-to-sell-cloud-voice/) SASBOSS is Access4's platform for channel partners. It's where you quote, provision and manage cloud communications services for your customers, all from one place. [ Read More > ](https://www.access4.com/uk/what-is-sasboss-the-platform-behind-a-smarter-way-to-sell-cloud-voice/) [ ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/09/Welcome-to-the-Team-Featured-Image-Jack-1024x640.png) ](https://www.access4.com/uk/access4-uk-appoints-jack-brook-as-regional-partner-director/) - September 1, 2026 - [Article](https://www.access4.com/uk/category/article/) - [Access4](https://www.access4.com/uk/pillar/access4/) ### [Access4 UK Appoints Jack Brook as Regional Partner Director](https://www.access4.com/uk/access4-uk-appoints-jack-brook-as-regional-partner-director/) Access4 has appointed Jack Brook as Regional Partner Director, strengthening its UK channel team at a moment when more partners are looking to move beyond standalone voice. [ Read More > ](https://www.access4.com/uk/access4-uk-appoints-jack-brook-as-regional-partner-director/) [ ![Promotional banner: Introducing UC Eclipse powered by Saboss, with a phone system and devices displayed on a dark teal background.](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/08/UCEclipse-Product-Release-Featured-Image-1024x683.png) ](https://www.access4.com/uk/access4-launches-uceclipse/) - September 1, 2026 - [Product Spotlight](https://www.access4.com/uk/category/product-spotlight/) - [UC](https://www.access4.com/uk/pillar/uc/) ### [UCEclipse is now live: Our mobile-first communications solution](https://www.access4.com/uk/access4-launches-uceclipse/) We've just launched UCEclipse. It's one platform for calls, messages and call center features, and it works the same way wherever someone picks it up. [ Read More > ](https://www.access4.com/uk/access4-launches-uceclipse/) ## Explore Access4's Product Suite Find out more about our cutting-edge product portfolio you can start selling today. Encompassing unified communications, customer experience, user experience, AI, and professional services. [ Get a Demo ](https://www.access4.com/uk/book-a-demo/) [ Explore SASBOSS® > ](https://www.access4.com/uk/platform/sasboss/) --- ### [Finance](https://www.access4.com/uk/industry/finance/) **Published:** December 16, 2025 **Author:** Joel **Content:** Industries # Finance​ ## Trust Is Everything in Finance. Be the Partner Who Delivers It. Every part of UK finance, from customer support to compliance, depends on fast, secure communication. Banks, lenders, brokers, and advisors need technology that protects data, builds trust, and simplifies compliance. [ Book a Demo ](https://www.access4.com/uk/book-a-demo/) [ Explore SASBOSS > ](https://www.access4.com/uk/solution/sasboss/) ## Regulation in Finance Is Rising. So Is the Opportunity. Financial services are under pressure to modernise as customer expectations climb and regulatory demands tighten. The partners who move first will lead the shift. ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2025/12/finance.png) ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2025/12/vertical-line_gradient_blue-green.svg) - Customers demand seamless, secure interactions. Anything less costs trust - Branches, lending teams, and back office are still running on disconnected systems - Data protection, cybersecurity, and compliance are no longer optional extras - Hybrid workforces across advisory, operations, and customer service need one platform, not five - Complexity is the enemy of growth. Scalable platforms are the answer ## The Loyalty Gap Finance Can't Afford to Ignore 0 % ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2025/12/vertical-line_gradient_blue-green.svg) of banking end users say they’d switch providers for faster, more relevant advice. In a market where trust is hard won and easily lost, the difference between keeping a customer and losing one often comes down to how quickly and clearly customers respond. Source: ConnectPay, 2026 ## Be the Partner Finance Customers Trust Access4 gives you SASBOSS, the vendor-agnostic platform built to unify communications for your finance customers. Simplicity and scale that earn trust, not just promise it. #### Reliability and Continuity In finance, one dropped call can cost a customer’s trust. Keep customer-facing teams, lending departments, compliance units, and back office operations connected, with communication that holds up when accuracy matters most. #### Efficiency and Visibility Real-time insights into calls, customer interactions, wait times, and team performance turn guesswork into action. Faster resolutions, stronger compliance, and operations that actually run the way they should. #### One-Stop Trusted Partner Vendor sprawl is not a strategy. Be the single partner who connects CRM platforms, banking systems, advisory tools, compliance workflows, analytics, and secure payments into one ecosystem your customers can actually trust. Offer Finance customers a complete solution, bringing together communications, collaboration, automation, compliance and system integrations. You deliver everything they need in one place. No other vendors required. ## The Complete Finance Communications Stack Access4 gives you SASBOSS, the vendor-agnostic platform that unifies communication across branches, lending teams, and compliance units. Simple to manage, built to scale, and designed to deliver the trust finance customers demand. ##### Unified Communications [ Explore UC Solutions ](https://www.access4.com/uk/solution/unified-communications/) - Scalable, secure voice across every branch, lending team, and back office - No dropped calls, no disconnected staff, no compromises ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2025/12/Roger365-screen-2-1.png) ##### User Experience [ Explore UX Solutions ](https://www.access4.com/uk/solution/user-experience/) - Automate routine enquiries so your team focuses on what actually matters - Instant SMS alerts that keep customers informed before they think to ask ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2025/12/UCXpress-gif-screen-2-1.png) ##### Customer Experience [ Explore CX Solutions ](https://www.access4.com/uk/solution/customer-experience/) - Direct integration with CRM platforms and core banking systems - Secure, PCI compliant payments built in for every transaction ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2025/12/cc4-teams-screen-2-1.png) ## One partner. Every call. Partner with Access4 and deliver a complete portfolio built to win more customers and maximise revenue. One provider, every solution, no reason for your customer to look elsewhere. [ Book Your Demo Today ](https://www.access4.com/uk/book-a-demo/) ## Every Industry. One Platform That Gets It.​ [![](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/02/icon-crm-transpo.png)](https://www.access4.com/uk/industry/automotive/)##### [Automotive](https://www.access4.com/uk/industry/automotive/) [![](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/02/icon-crm-education.png)](https://www.access4.com/uk/industry/education/)##### [Education](https://www.access4.com/uk/industry/education/) [![](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/02/icon-crm-legal.png)](https://www.access4.com/uk/industry/legal/)##### [Legal](https://www.access4.com/uk/industry/legal/) [![](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/02/icon-crm-retail.png)](https://www.access4.com/uk/industry/retail/)##### [Retail](https://www.access4.com/uk/industry/retail/) [![](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/02/icon-crm-hospitality.png)](https://www.access4.com/uk/industry/hospitality/)##### [Hospitality](https://www.access4.com/uk/industry/hospitality/) [![](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/02/icon-crm-healthcare.png)](https://www.access4.com/uk/industry/healthcare/)##### [Healthcare](https://www.access4.com/uk/industry/healthcare/) ## Start Here. Win More. Built to help you win in Finance , and everywhere else too. ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/02/Sasboss-Logo-White-text-1024x221.png) ### Complexity out. Growth in. Out goes the fragmented stack. In comes a platform that actually works for you. SASBOSS is vendor-agnostic by design, built for the channel to simplify delivery, automate the hard parts, and scale without friction. UK partners are using it to boost recurring revenue and cut operational overhead. [ Explore SASBOSS ](https://www.access4.com/uk/solution/sasboss/) ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/03/acadame-white-e1781069594804-1024x237.png) ### Learn more. Win faster. The best partners invest in their people first. Academe gives UK partners the on-demand training, certifications, and resources to build SASBOSS experts, sharpen sales skills, and accelerate time-to-revenue. [ Explore Academe ](https://www.access4.com/uk/solution/sasboss/) ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/02/Apex-White-Logo.png) ### Your growth. Your rewards. APEX is a structured, performance-driven partner program built for the UK market, giving you clear tiers, margin uplifts, marketing development funds, and co-marketing support. Every stage you climb unlocks more value. [ Explore APEX ](https://www.access4.com/uk/partner-network/the-partner-program/) [ ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/09/UCEclipse-Featured-Image-Call-Flow-1024x683.png) ](https://www.access4.com/uk/uceclipse-multiple-devices-one-identity/) - September 8, 2026 - [Article](https://www.access4.com/uk/category/article/), [Product Spotlight](https://www.access4.com/uk/category/product-spotlight/) - [UC](https://www.access4.com/uk/pillar/uc/) ### [Inside UCEclipse: Multiple devices, one identity.](https://www.access4.com/uk/uceclipse-multiple-devices-one-identity/) Mobile-first here doesn't mean mobile treated as a bonus feature bolted onto a desk-based system. It what the whole platform is built from, so staff are reachable wherever they're working. [ Read More > ](https://www.access4.com/uk/uceclipse-multiple-devices-one-identity/) [ ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/09/Sasboss-Article-Featured-image-2-1024x683.png) ](https://www.access4.com/uk/what-is-sasboss-the-platform-behind-a-smarter-way-to-sell-cloud-voice/) - September 7, 2026 - [Article](https://www.access4.com/uk/category/article/) ### [What Is SASBOSS? The Platform Behind a Smarter Way to Sell Cloud Voice](https://www.access4.com/uk/what-is-sasboss-the-platform-behind-a-smarter-way-to-sell-cloud-voice/) SASBOSS is Access4's platform for channel partners. It's where you quote, provision and manage cloud communications services for your customers, all from one place. [ Read More > ](https://www.access4.com/uk/what-is-sasboss-the-platform-behind-a-smarter-way-to-sell-cloud-voice/) [ ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/09/Welcome-to-the-Team-Featured-Image-Jack-1024x640.png) ](https://www.access4.com/uk/access4-uk-appoints-jack-brook-as-regional-partner-director/) - September 1, 2026 - [Article](https://www.access4.com/uk/category/article/) - [Access4](https://www.access4.com/uk/pillar/access4/) ### [Access4 UK Appoints Jack Brook as Regional Partner Director](https://www.access4.com/uk/access4-uk-appoints-jack-brook-as-regional-partner-director/) Access4 has appointed Jack Brook as Regional Partner Director, strengthening its UK channel team at a moment when more partners are looking to move beyond standalone voice. [ Read More > ](https://www.access4.com/uk/access4-uk-appoints-jack-brook-as-regional-partner-director/) [ ![Promotional banner: Introducing UC Eclipse powered by Saboss, with a phone system and devices displayed on a dark teal background.](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/08/UCEclipse-Product-Release-Featured-Image-1024x683.png) ](https://www.access4.com/uk/access4-launches-uceclipse/) - September 1, 2026 - [Product Spotlight](https://www.access4.com/uk/category/product-spotlight/) - [UC](https://www.access4.com/uk/pillar/uc/) ### [UCEclipse is now live: Our mobile-first communications solution](https://www.access4.com/uk/access4-launches-uceclipse/) We've just launched UCEclipse. It's one platform for calls, messages and call center features, and it works the same way wherever someone picks it up. [ Read More > ](https://www.access4.com/uk/access4-launches-uceclipse/) ## See the Full SASBOSS Portfolio A complete portfolio spanning unified communications, customer experience, user experience and AI, ready for you to start selling today. [ Book a Demo ](https://www.access4.com/uk/book-a-demo/) [ Explore SASBOSS® > ](https://www.access4.com/uk/platform/sasboss/) --- ### [Education](https://www.access4.com/uk/industry/education/) **Published:** December 15, 2025 **Author:** **Content:** Industries # Education ## Putting Education Ahead of the Curve. Schools, colleges, universities, and training organisations need communications that keep students safe, parents informed, and staff connected across every campus. SASBOSS, our vendor-agnostic platform, unifies every team, streamlines every workflow, and scales without complexity. [ Book a Demo ](https://www.access4.com/uk/book-a-demo/) [ Explore SASBOSS > ](https://www.access4.com/uk/solution/sasboss/) ## Education Is Evolving. The Opportunity Is Yours. The UK education sector is evolving fast and the demand for better communications has never been greater. UK service providers are uniquely positioned to solve the challenges facing institutions today. ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2025/12/Education-1.png) ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2025/12/vertical-line_gradient_blue-green.svg) - Parents and students expect faster, frictionless communication - Campuses, admin, and wellbeing teams are siloed and disconnected - Data security, privacy, and compliance requirements are tightening - Hybrid learning demands reliable, scalable communication tools - Growing pressure to cut complexity, improve safety, and reduce admin load ## The Communication Barriers Holding Back Education 10000 + ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2025/12/vertical-line_gradient_blue-green.svg) of schools across the UK are still stuck on ageing PBX boxes and analogue systems built for a different decade. Source: Origami, 2026 ## Position Yourself as the Go-To Partner for Education. Access4 gives service providers SASBOSS, the vendor-agnostic platform that unifies communication across every classroom, admin office, and site. Simple to manage, built to scale, and designed for safer, more efficient learning environments. #### Reliability and Continuity Keep teachers, admin teams, wellbeing staff, and leadership connected across every site. Seamless communication during emergencies, routine updates, and day-to-day teaching. #### Efficiency and Visibility​ Real-time insights across calls, parent interactions, attendance, and staff communication mean faster responses, leaner processes, and a better experience for everyone. #### One-Stop Trusted Partner Education providers no longer want to manage multiple vendors. They want one trusted partner who connects communications with student management systems, apps, alert tools, analytics, and reporting. One ecosystem. No compromises Offer Education customers a complete solution, bringing together communications, collaboration, automation, compliance and system integrations. You deliver everything they need in one place. No other vendors required. ## The Complete Education Communications Stack Every school, college, and university has different needs. SASBOSS gives UK service providers the flexibility to deliver the right communications solution for every site, every team, and every budget. ##### Unified Communications [ Explore UC Solutions ](https://www.access4.com/uk/solution/unified-communications/) - Scalable voice across every site, every team, every device - No dropped calls, no disconnected staff, no excuses ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2025/12/Roger365-screen-2-1.png) ##### User Experience [ Explore UX Solutions ](https://www.access4.com/uk/solution/user-experience/) - Automate the routine. Free your teams for what actually matters - Instant SMS alerts before parents and staff even think to ask ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2025/12/UCXpress-gif-screen-2-1.png) ##### Customer Experience [ Explore CX Solutions ](https://www.access4.com/uk/solution/customer-experience/) - Direct integration with student management systems and reporting tools - Seamless workflows that keep parents, staff, and leadership in the loop ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2025/12/cc4-teams-screen-2-1.png) ## One partner. Every call. Partner with Access4 and deliver a complete portfolio built to win more customers and maximise revenue. One provider, every solution, no reason for your customer to look elsewhere. [ Book Your Demo Today ](https://www.access4.com/uk/book-a-demo/) ## Every Industry. One Platform That Gets It.​ [![](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/02/icon-crm-transpo.png)](https://www.access4.com/uk/industry/automotive/)##### [Automotive](https://www.access4.com/uk/industry/automotive/) [![](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/02/icon-crm-bank.png)](https://www.access4.com/uk/industry/finance/)##### [Finance](https://www.access4.com/uk/industry/finance/) [![](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/02/icon-crm-legal.png)](https://www.access4.com/uk/industry/legal/)##### [Legal](https://www.access4.com/uk/industry/legal/) [![](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/02/icon-crm-retail.png)](https://www.access4.com/uk/industry/retail/)##### [Retail](https://www.access4.com/uk/industry/retail/) [![](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/02/icon-crm-hospitality.png)](https://www.access4.com/uk/industry/hospitality/)##### [Hospitality](https://www.access4.com/uk/industry/hospitality/) [![](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/02/icon-crm-healthcare.png)](https://www.access4.com/uk/industry/healthcare/)##### [Healthcare](https://www.access4.com/uk/industry/healthcare/) ## Start Here. Win More. Built to help you win in Education , and everywhere else too. ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/02/Sasboss-Logo-White-text-1024x221.png) ### Complexity out. Growth in. Out goes the fragmented stack. In comes a platform that actually works for you. SASBOSS is vendor-agnostic by design, built for the channel to simplify delivery, automate the hard parts, and scale without friction. UK partners are using it to boost recurring revenue and cut operational overhead. [ Explore SASBOSS ](https://www.access4.com/uk/solution/sasboss/) ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/03/acadame-white-e1781069594804-1024x237.png) ### Learn more. Win faster. The best partners invest in their people first. Academe gives UK partners the on-demand training, certifications, and resources to build SASBOSS experts, sharpen sales skills, and accelerate time-to-revenue. [ Explore Academe ](https://www.access4.com/uk/solution/sasboss/) ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/02/Apex-White-Logo.png) ### Your growth. Your rewards. APEX is a structured, performance-driven partner program built for the UK market, giving you clear tiers, margin uplifts, marketing development funds, and co-marketing support. Every stage you climb unlocks more value. [ Explore APEX ](https://www.access4.com/uk/partner-network/the-partner-program/) [ ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/09/UCEclipse-Featured-Image-Call-Flow-1024x683.png) ](https://www.access4.com/uk/uceclipse-multiple-devices-one-identity/) - September 8, 2026 - [Article](https://www.access4.com/uk/category/article/), [Product Spotlight](https://www.access4.com/uk/category/product-spotlight/) - [UC](https://www.access4.com/uk/pillar/uc/) ### [Inside UCEclipse: Multiple devices, one identity.](https://www.access4.com/uk/uceclipse-multiple-devices-one-identity/) Mobile-first here doesn't mean mobile treated as a bonus feature bolted onto a desk-based system. It what the whole platform is built from, so staff are reachable wherever they're working. [ Read More > ](https://www.access4.com/uk/uceclipse-multiple-devices-one-identity/) [ ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/09/Sasboss-Article-Featured-image-2-1024x683.png) ](https://www.access4.com/uk/what-is-sasboss-the-platform-behind-a-smarter-way-to-sell-cloud-voice/) - September 7, 2026 - [Article](https://www.access4.com/uk/category/article/) ### [What Is SASBOSS? The Platform Behind a Smarter Way to Sell Cloud Voice](https://www.access4.com/uk/what-is-sasboss-the-platform-behind-a-smarter-way-to-sell-cloud-voice/) SASBOSS is Access4's platform for channel partners. It's where you quote, provision and manage cloud communications services for your customers, all from one place. [ Read More > ](https://www.access4.com/uk/what-is-sasboss-the-platform-behind-a-smarter-way-to-sell-cloud-voice/) [ ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/09/Welcome-to-the-Team-Featured-Image-Jack-1024x640.png) ](https://www.access4.com/uk/access4-uk-appoints-jack-brook-as-regional-partner-director/) - September 1, 2026 - [Article](https://www.access4.com/uk/category/article/) - [Access4](https://www.access4.com/uk/pillar/access4/) ### [Access4 UK Appoints Jack Brook as Regional Partner Director](https://www.access4.com/uk/access4-uk-appoints-jack-brook-as-regional-partner-director/) Access4 has appointed Jack Brook as Regional Partner Director, strengthening its UK channel team at a moment when more partners are looking to move beyond standalone voice. [ Read More > ](https://www.access4.com/uk/access4-uk-appoints-jack-brook-as-regional-partner-director/) [ ![Promotional banner: Introducing UC Eclipse powered by Saboss, with a phone system and devices displayed on a dark teal background.](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/08/UCEclipse-Product-Release-Featured-Image-1024x683.png) ](https://www.access4.com/uk/access4-launches-uceclipse/) - September 1, 2026 - [Product Spotlight](https://www.access4.com/uk/category/product-spotlight/) - [UC](https://www.access4.com/uk/pillar/uc/) ### [UCEclipse is now live: Our mobile-first communications solution](https://www.access4.com/uk/access4-launches-uceclipse/) We've just launched UCEclipse. It's one platform for calls, messages and call center features, and it works the same way wherever someone picks it up. [ Read More > ](https://www.access4.com/uk/access4-launches-uceclipse/) ## Explore Access4 Products Find out more about our cutting-edge product portfolio you can start selling today. Encompassing unified communications, customer experience, user experience, AI, and professional services. [ Book a Demo ](https://www.access4.com/uk/book-a-demo/) [ Explore SASBOSS® > ](https://www.access4.com/uk/platform/sasboss/) --- ### [Automotive](https://www.access4.com/uk/industry/automotive/) **Published:** December 16, 2025 **Author:** Joel **Content:** Industries # Automotive ## From Showroom to Service Bay. All in One Platform. UK dealers, service centres, and multi-site networks need communications that actually keep up. SASBOSS gives you one vendor-agnostic platform to connect every team, across every location. Secure, simple, and built to scale. [ Book a Demo ](https://www.access4.com/uk/book-a-demo/) [ Explore SASBOSS > ](https://www.access4.com/uk/solution/sasboss/) ## Automotive Has No Time for Idle Systems. The UK automotive sector is transforming fast, and the pressure is landing squarely on communications. UK service providers are uniquely positioned to solve its most pressing challenges. ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2025/12/Automotive.png) ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2025/12/vertical-line_gradient_blue-green.svg) - Buyers expect frictionless experiences. Most dealerships cannot deliver them - Dealerships, workshops, and head office are siloed and disconnected - Data security and PCI DSS compliance are complex and high stakes - Hybrid and mobile teams are difficult to connect and manage - Fragmented platforms are inflating costs and blocking growth ## Automotive Runs on Coordination. Comms Needs to Keep Up.​ 250 + ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2025/12/vertical-line_gradient_blue-green.svg) Component suppliers support the UK automotive sector, requiring extensive coordination and communication across manufacturers and suppliers. Source: SMMT Motor Industry Facts 2026 ## Own the Automotive Sector, One Dealership at a Time. Dealerships are complex. Your communications platform shouldn’t be. SASBOSS connects every location and every team through one vendor-agnostic platform, built to scale and designed to impress. #### Reliability and Continuity Keep every sales team, service advisor, technician, and parts operator connected across every location. From booking a service to closing a sale, seamless communication is what separates the best dealerships from the rest. #### Efficiency and Visibility​ Real-time insights into calls, customer interactions, service queues, and staff performance mean faster responses, smarter decisions, and workflows that actually work. Better visibility means better margins. #### One-Stop Trusted Partner UK dealerships want one technology partner who connects communications with their CRM, DMS, booking systems, SMS, analytics, and payment workflows. Not more vendors. One unified ecosystem that just works. Offer Automotive customers a complete solution, bringing together communications, collaboration, automation, compliance and system integrations. You deliver everything they need in one place. No other vendors required. ## The Complete Automotive Communications Stack Access4 gives UK service providers SASBOSS, the vendor-agnostic platform that unifies communication across showrooms, service centres, parts operations, and multi-site dealership groups. Simple to manage, built to scale, and designed to deliver stronger customer experiences at every touchpoint. ##### Unified Communications [ Explore UC Solutions ](https://www.access4.com/uk/solution/unified-communications/) - Scalable voice across every location, every team, every device - No dropped calls, no disconnected teams ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2025/12/Roger365-screen-2-1.png) ##### User Experience [ Explore UX Solutions ](https://www.access4.com/uk/solution/user-experience/) - Automate the routine. Free up your team for what matters - Instant SMS alerts before customers even think to call ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2025/12/UCXpress-gif-screen-2-1.png) ##### Customer Experience [ Explore CX Solutions ](https://www.access4.com/uk/solution/customer-experience/) - Direct integration with CRMs and Dealer Management Systems - PCI compliant payments built in for deposits, servicing, and accessories ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2025/12/cc4-teams-screen-2-1.png) ## One partner. Every call. Partner with Access4 and deliver a complete portfolio built to win more customers and maximise revenue. One provider, every solution, no reason for your customer to look elsewhere. [ Book Your Demo Today ](https://www.access4.com/uk/book-a-demo/) ## Every Industry. One Platform That Gets It. [![](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/02/icon-crm-education.png)](https://www.access4.com/uk/industry/education/)##### [Education](https://www.access4.com/uk/industry/education/) [![](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/02/icon-crm-bank.png)](https://www.access4.com/uk/industry/finance/)##### [Finance](https://www.access4.com/uk/industry/finance/) [![](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/02/icon-crm-legal.png)](https://www.access4.com/uk/industry/legal/)##### [Legal](https://www.access4.com/uk/industry/legal/) [![](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/02/icon-crm-retail.png)](https://www.access4.com/uk/industry/retail/)##### [Retail](https://www.access4.com/uk/industry/retail/) [![](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/02/icon-crm-hospitality.png)](https://www.access4.com/uk/industry/hospitality/)##### [Hospitality](https://www.access4.com/uk/industry/hospitality/) [![](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/02/icon-crm-healthcare.png)](https://www.access4.com/uk/industry/healthcare/)##### [Healthcare](https://www.access4.com/uk/industry/healthcare/) ## Start Here. Win More. Built to help you win in Automotive , and everywhere else too. ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/02/Sasboss-Logo-White-text-1024x221.png) ### Complexity out. Growth in. Out goes the fragmented stack. In comes a platform that actually works for you. SASBOSS is vendor-agnostic by design, built for the channel to simplify delivery, automate the hard parts, and scale without friction. UK partners are using it to boost recurring revenue and cut operational overhead. [ Explore SASBOSS ](https://www.access4.com/uk/solution/sasboss/) ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/03/acadame-white-e1781069594804-1024x237.png) ### Learn more. Win faster. The best partners invest in their people first. Academe gives UK partners the on-demand training, certifications, and resources to build SASBOSS experts, sharpen sales skills, and accelerate time-to-revenue. [ Explore Academe ](https://www.access4.com/uk/solution/sasboss/) ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/02/Apex-White-Logo.png) ### Your growth. Your rewards. APEX is a structured, performance-driven partner program built for the UK market, giving you clear tiers, margin uplifts, marketing development funds, and co-marketing support. Every stage you climb unlocks more value. [ Explore APEX ](https://www.access4.com/uk/partner-network/the-partner-program/) [ ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/09/UCEclipse-Featured-Image-Call-Flow-1024x683.png) ](https://www.access4.com/uk/uceclipse-multiple-devices-one-identity/) - September 8, 2026 - [Article](https://www.access4.com/uk/category/article/), [Product Spotlight](https://www.access4.com/uk/category/product-spotlight/) - [UC](https://www.access4.com/uk/pillar/uc/) ### [Inside UCEclipse: Multiple devices, one identity.](https://www.access4.com/uk/uceclipse-multiple-devices-one-identity/) Mobile-first here doesn't mean mobile treated as a bonus feature bolted onto a desk-based system. It what the whole platform is built from, so staff are reachable wherever they're working. [ Read More > ](https://www.access4.com/uk/uceclipse-multiple-devices-one-identity/) [ ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/09/Sasboss-Article-Featured-image-2-1024x683.png) ](https://www.access4.com/uk/what-is-sasboss-the-platform-behind-a-smarter-way-to-sell-cloud-voice/) - September 7, 2026 - [Article](https://www.access4.com/uk/category/article/) ### [What Is SASBOSS? The Platform Behind a Smarter Way to Sell Cloud Voice](https://www.access4.com/uk/what-is-sasboss-the-platform-behind-a-smarter-way-to-sell-cloud-voice/) SASBOSS is Access4's platform for channel partners. It's where you quote, provision and manage cloud communications services for your customers, all from one place. [ Read More > ](https://www.access4.com/uk/what-is-sasboss-the-platform-behind-a-smarter-way-to-sell-cloud-voice/) [ ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/09/Welcome-to-the-Team-Featured-Image-Jack-1024x640.png) ](https://www.access4.com/uk/access4-uk-appoints-jack-brook-as-regional-partner-director/) - September 1, 2026 - [Article](https://www.access4.com/uk/category/article/) - [Access4](https://www.access4.com/uk/pillar/access4/) ### [Access4 UK Appoints Jack Brook as Regional Partner Director](https://www.access4.com/uk/access4-uk-appoints-jack-brook-as-regional-partner-director/) Access4 has appointed Jack Brook as Regional Partner Director, strengthening its UK channel team at a moment when more partners are looking to move beyond standalone voice. [ Read More > ](https://www.access4.com/uk/access4-uk-appoints-jack-brook-as-regional-partner-director/) [ ![Promotional banner: Introducing UC Eclipse powered by Saboss, with a phone system and devices displayed on a dark teal background.](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/08/UCEclipse-Product-Release-Featured-Image-1024x683.png) ](https://www.access4.com/uk/access4-launches-uceclipse/) - September 1, 2026 - [Product Spotlight](https://www.access4.com/uk/category/product-spotlight/) - [UC](https://www.access4.com/uk/pillar/uc/) ### [UCEclipse is now live: Our mobile-first communications solution](https://www.access4.com/uk/access4-launches-uceclipse/) We've just launched UCEclipse. It's one platform for calls, messages and call center features, and it works the same way wherever someone picks it up. [ Read More > ](https://www.access4.com/uk/access4-launches-uceclipse/) ## Explore Access4 Products Find out more about our cutting-edge product portfolio you can start selling today. Encompassing unified communications, customer experience, user experience, AI, and professional services. [ Book a Demo ](https://www.access4.com/uk/book-a-demo/) [ Explore SASBOSS® > ](https://www.access4.com/uk/platform/sasboss/) ## Frequently Asked Questions Can a dealership manage sales, service and parts communications on one platform, or do they need separate systems for each department? Yes. SASBOSS lets a dealership run sales, service, parts and management teams on one unified platform rather than stitching together separate systems per department. Can phone payments be taken securely for deposits, servicing and accessories? Yes. Certain CX and UX solutions offer PCI-compliant phone payments, which covers deposits, servicing charges and accessory purchases without the dealership needing a separate payment platform. Can service reminders and parts-availability updates be automated instead of relying on staff to call every customer? Yes, our SMS gateway gives customers the option to set up alerts. These can be sent for service completions, parts availability or other updates, reducing the manual follow-up load on service and parts staff. --- ## Solutions ### [Unified Communications](https://www.access4.com/uk/solution/unified-communications/) **Published:** December 16, 2025 **Author:** Joel **Content:** Products # Unified Communications ## Your Foundational Offering. Built to Scale. Operational overhead is what stops most partners scaling their UC offering. Access4 removes it. Every solution in the Unified Communications portfolio is vendor-agnostic, fully manageable through SASBOSS, and built to grow exactly as fast as your customer base does. [ Book a Demo ](https://www.access4.com/uk/book-a-demo/) [ Explore SASBOSS > ](https://www.access4.com/uk/solution/sasboss/) ![Collage of multiple software dashboards: contacts, calls, and analytics with neon circular badges.](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/07/Access4-UC-Platform-Image.png) ## Multiple UC solutions, all within the same portal. SASBOSS. From cloud calling and video conferencing to messaging and collaboration, the Access4 UC portfolio is built to help UK service providers win more deals, grow recurring revenue, and deliver exceptional value at every stage of the customer lifecycle. Fully managed through SASBOSS, every service is fast to provision, simple to support, and designed to scale. [ Book a Demo ](https://www.access4.com/uk/book-a-demo/) ## The Unified Communications Portfolio Built for Growth. The complete cloud UC stack, from calling and video to messaging and collaboration, vendor-agnostic, channel-ready, and fully managed through SASBOSS. UCXpress UCEclipse UCTeams ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2025/12/UCTeams-5.png) #### The Smarter Way Into Cloud UC for SMBs. Cloud communications should not be out of reach for SMBs, and with UCXpress, it is not. Customers pay for simultaneous-call capacity rather than per-user licences, so costs stay low for them and you get a solution that is genuinely easy to sell, with recurring revenue built in. ##### Why Partners Choose UCXpress - Desktop and mobile apps included as standard. - CRM and analytics integrations out of the box. - Fast deployment and room to grow with a unique and competative pricing model. ![Collage showing a UCxpress Analytics dashboard with a right-side Dashboards panel, plus a mobile dialer and left-side app menu.](https://www.access4.com/uk/wp-content/uploads/sites/4/2025/12/UCXpress-Platform-Visual-5.png) **Ideal Fit:** Growing SMBs that need a cost-effective entry point into cloud communications without compromising on capability or user experience. ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2025/12/UCEclipse.png) #### Next-Gen, Mobile-Led Unified Communications Mobile-first teams need a platform that moves the way they do. UCEclipse delivers that across mobile, desktop and tablet, so your customers stay connected and professional wherever the day takes them, minus the baggage of legacy UC. ##### Why Partners Choose UCEclipse - Seamless across every device. Always on, always connected. - Business-grade cloud features with no on-premise infrastructure. - Provisioned through SASBOSS in minutes, not days. ![Collage of UI screens: instant messaging chat, admin dashboard, and a mobile app showing call history and settings](https://www.access4.com/uk/wp-content/uploads/sites/4/2025/12/UCEclipse-Platform-Visual.png) **Ideal Fit:** Mobile-first SMBs across legal, retail, small call-centres and more, that need flexible and scalable UC built for the way their people actually work. ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2025/12/UCTeams-35.png) #### Turn Microsoft Teams into a Complete Cloud Communications Solution UCTeams closes the gap in Microsoft Teams by adding enterprise-grade telephony through Operator Connect or Direct Routing. The result is one place for calling, chat, meetings and collaboration, fully provisioned and managed through SASBOSS. ##### Why Partners Choose UCTeams - Fast, simple provisioning through SASBOSS from day one. - Flexible deployment across SMB, mid-market, and enterprise. - Microsoft 365 demand is already in your base. UCTeams unlocks it. ![Screenshot of a Calls app UI showing a left dial pad, center call history, and a right ‘Speed dial’ panel with avatars.](https://www.access4.com/uk/wp-content/uploads/sites/4/2025/12/UCTeams-Platform-Visual-2-1024x614.png) **Ideal Fit:** Microsoft-first businesses that have outgrown basic Teams calling and are ready for enterprise-grade cloud communications. ### Operator Connect: Native Teams Calling. Zero Complexity. Carrier-grade voice inside Teams, provisioned through SASBOSS. A true PBX replacement with zero-touch onboarding, high availability, and flexible call plans built in. ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2025/12/MS-Teams-Icon-1024x245-1.png) ### Add CX and UX. Build the stack your customers need. Voice on its own is not enough anymore. Access4’s Customer Experience (CX) and User Experience (UX) solutions complete what UC starts, giving your customers cloud communications that cover their entire ecosystem, end to end. [ Explore UX Solutions ](https://www.access4.com/uk/solution/user-experience/) [ Explore CX Solutions ](https://www.access4.com/uk/solution/customer-experience/) ### SASBOSS. Every communications solution. One platform. Vendor-agnostic and purpose-built for MSPs. SASBOSS centralises provisioning, management, reporting, billing, and compliance across all your solutions, delivering complete visibility and control across your entire customer base from one powerful platform built without compromise. [ Book a Demo ](https://www.access4.com/uk/book-a-demo/) [ Explore SASBOSS > ](https://www.access4.com/uk/solution/sasboss/) ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/02/SASBOSS.png) ## The SASBOSS Advantage No more manual provisioning. SASBOSS automates it end to end. Faster onboarding, fewer tickets, more time back for your team. Streamlined billing and account management that keeps pace as you scale. Your team, trained and certified through Academe, ready before your customers ask. ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2025/12/9355dfdda9b3c05598f290d806d9943bbedb7d65-e1766000291585-1024x235.png) Access4 partners do not just get a platform. They get Academe. Our learning academy gives your team on-demand training, certifications, and resources designed to turn them into SASBOSS experts and get your business to revenue faster than you thought possible. [ Book a Demo ](https://www.access4.com/uk/book-a-demo/) ![Overlapping banner showing INFOBOSS graphic over a white Academe homepage with 'Welcome to Academe' and colorful wave design (website collage).](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/07/Academe-Screenshot.png) ## The opportunity is closer than you think The customers who need Access4’s UC portfolio are already on your books. Get in touch today and start converting existing relationships into new growth and recurring revenue. [ Book a Demo ](https://www.access4.com/uk/book-a-demo/) [ Explore SASBOSS > ](https://www.access4.com/uk/solution/sasboss/) ## Unified Communications is the Backbone of Your Customers’ Tech Stack ### Why UC Is the Move Partners Cannot Afford to Miss. - Recurring revenue that stacks with every customer you win - Hybrid-ready solutions UK businesses are already asking for - One scalable portfolio from SMB to enterprise - Provisioned fast and managed simply through SASBOSS ### What Great UC Looks Like For Customers.​ - Voice, video, messaging, and collaboration unified in one frictionless platform - The flexibility to work from anywhere, on any device - A seamless, consistent experience across desktop and mobile - Real-time collaboration through chat, calling, file sharing, and conferencing ## Recent UC product news and updates: [ ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/09/UCEclipse-Featured-Image-Call-Flow-1024x683.png) ](https://www.access4.com/uk/uceclipse-multiple-devices-one-identity/) - September 8, 2026 - [Article](https://www.access4.com/uk/category/article/), [Product Spotlight](https://www.access4.com/uk/category/product-spotlight/) - [UC](https://www.access4.com/uk/pillar/uc/) ### [Inside UCEclipse: Multiple devices, one identity.](https://www.access4.com/uk/uceclipse-multiple-devices-one-identity/) Mobile-first here doesn't mean mobile treated as a bonus feature bolted onto a desk-based system. It what the whole platform is built from, so staff are reachable wherever they're working. [ Read More > ](https://www.access4.com/uk/uceclipse-multiple-devices-one-identity/) [ ![Promotional banner: Introducing UC Eclipse powered by Saboss, with a phone system and devices displayed on a dark teal background.](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/08/UCEclipse-Product-Release-Featured-Image-1024x683.png) ](https://www.access4.com/uk/access4-launches-uceclipse/) - September 1, 2026 - [Product Spotlight](https://www.access4.com/uk/category/product-spotlight/) - [UC](https://www.access4.com/uk/pillar/uc/) ### [UCEclipse is now live: Our mobile-first communications solution](https://www.access4.com/uk/access4-launches-uceclipse/) We've just launched UCEclipse. It's one platform for calls, messages and call center features, and it works the same way wherever someone picks it up. [ Read More > ](https://www.access4.com/uk/access4-launches-uceclipse/) [ ![Hero banner with a neon-outlined 'Book a Demo' button, showing UC Eclipse and Access4 branding plus desktop/mobile interface screenshots.](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/07/UCEclipse-Demo-Featured-Image-1024x683.png) ](https://www.access4.com/uk/book_a_uceclipse_demo/) - August 24, 2026 - [Book a Demo](https://www.access4.com/uk/category/book-a-demo/) - [UC](https://www.access4.com/uk/pillar/uc/) ### [Book a Demo: UCEclipse Is Now Live in SASBOSS](https://www.access4.com/uk/book_a_uceclipse_demo/) UCEclipse is a mobile-first cloud phone system built to replace traditional PBX; Bringing voice, messaging and intelligent call handling together. [ Read More > ](https://www.access4.com/uk/book_a_uceclipse_demo/) ## Frequently Asked Questions What is UCXpress? UCXpress is a cloud communications platform with flexible concurrent-call licensing and advanced business telephony capabilities. How does concurrent-call licensing for UCXpress work? Licences are based on the number of simultaneous calls rather than the total number of users, making it highly cost-effective for many businesses. How many concurrent calls does my customer need? This varies by usage patterns. Access4 and its partners can help size deployments appropriately. Is UCXpress suitable for call centres? UCXpress supports many features and functionalities needed for a call centre, but for full call centre capabilities, we would recommend UCEclipse or looking at our cx solutions. What is UCEclipse? UCEclipse is a cloud business communications platform licensed on a per-user basis. How does UCEclipse licensing differ from UCXpress? UCEclipse is licensed per user, while UCXpress uses concurrent-call licensing. Why would I choose UCEclipse over a traditional phone system? UCEclipse offers greater flexibility, mobility, scalability and operational efficiency than traditional on-premise systems. Does UCEclipse support mobile and desktop clients? Yes. Users can access the platform from desktop, mobile and browser applications. What is UCTeams? UCTeams enables businesses to make and receive phone calls directly within Microsoft Teams. How does Microsoft Teams calling work? Calls are delivered through Microsoft Teams, allowing users to communicate from a single collaboration platform. Do I need a separate Microsoft licence? Yes. A suitable Microsoft voice licence is required for UCTeams, CC4Teams and Roger365 How quickly can Teams calling be deployed? Many deployments can be completed significantly faster than traditional telephony projects. What's the difference between UCTeams, UCEclipse, and UCXpress - how do I know which one to pitch? UCTeams is specifically for customers who want to turn their existing Microsoft Teams instance into a full phone system, where calling is delivered inside Teams itself. UCEclipse is a great option for businesses wanting a modernized version of a traditional PBX system with basic call centre functionality. With a mobile-first approach, businesses have the option to communicate traditionally or through the desktop or mobile app. UCXpress is a solution built around usage, with a unique pricing structure this solution is best suited for businesses with a higher amount of users than usage. High user volume, low usage. --- ### [SASBOSS](https://www.access4.com/uk/solution/sasboss/) **Published:** December 16, 2025 **Author:** Joel **Content:** ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/02/Sasboss-Logo-White-text-1024x221.png) # Serious About Scaling? Provision, Bill and Grow With SASBOSS. SASBOSS is the vendor-agnostic platform that gives UK service providers complete control over their communications business. Provision, quote, bill, and manage your entire portfolio from one intuitive portal, without the operational complexity that holds most providers back. #### Multi-Tenant Management #### Global Number Management #### Automated Provisioning #### Integrations & Automation #### Quote & Bill #### Real-Time Analytics [ Book a Demo ](https://www.access4.com/uk/book-a-demo/) [ Become a Partner > ](https://www.access4.com/uk/partner-network/become-a-partner/) ## Why SASBOSS Changes Everything ##### Built for The Channel Every feature reflects the way channel businesses actually operate. Less friction, stronger margins, and a platform that supports the way you work. ##### Single Pane of Glass Control Every product, user, and billing interaction managed from one streamlined interface. No system switching, no data reconciliation, no wasted time. ##### Speed to Market Provision new services, onboard customers, and start billing faster than your competitors can quote. ##### Built for Every Level of Your Business Full multi-tier access for sub-resellers, agents, customers, sites, and end user administrators, with seamless environment switching and no retraining required. ##### End-To-End Automation ASBOSS automates provisioning, billing, and licence management from day one, so your team spends less time on admin and more time on growth. ##### Drive Growth with Data and Insights Real-time dashboards and in-depth reporting give you a clear view of where your business is performing and where the next opportunity lies. [ Book a Demo ](https://www.access4.com/uk/book-a-demo/) [ Become a Partner > ](https://www.access4.com/uk/partner-network/the-partner-program/) ### Grow Faster With the Right Partner Behind You Access4 gives partners the platform, portfolio, and support to scale with confidence. Vendor-agnostic technology, a performance-driven partner programme, and a team that is genuinely invested in your success. [ Book a Demo ](https://www.access4.com/uk/book-a-demo/) ## What SASBOSS Puts in Your Hands ##### Automated Provisioning New tenants live in minutes, not days. ##### Customer Lifecycle Management From onboarding to renewal, managed in one place. ##### Integrated CPQ Tool Configure, price, and quote in a single flow. ##### Performance Dashboards Real-time visibility into the metrics that matter. ##### Billing and Licensing Integration Accurate, automated billing. Cleaner operations, stronger margins. ##### Scalable Administration Grows with your business without adding complexity. ##### CRM Integrations Customer records aligned across every system, automatically. ##### AI Assistance Routine tasks handled automatically so your team can focus on growth. [ Book a Demo ](https://www.access4.com/uk/book-a-demo/) [ Become a Partner > ](https://www.access4.com/uk/partner-network/the-partner-program/) ### Operate Leaner. Onboard Faster. Scale Further. SASBOSS reduces the operational overhead eating into your margins, accelerates the time it takes to get customers live, and gives you a platform built to evolve alongside your business and your customers. [ Book a Demo ](https://www.access4.com/uk/book-a-demo/) [ Become a Partner > ](https://www.access4.com/uk/partner-network/the-partner-program/) ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/02/SASBOSS.png) SASBOSS removes the complexity from multi-service enablement and gives partners the agility to scale and innovate. In a market where speed, automation and customer experience define success, SASBOSS stands out as a true game-changer for the channel. ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2025/12/Cavell-300x76.png) Matt Townend Executive Director, Cavell Group ![Overlapping banner showing INFOBOSS graphic over a white Academe homepage with 'Welcome to Academe' and colorful wave design (website collage).](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/07/Academe-Screenshot.png) ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2025/12/9355dfdda9b3c05598f290d806d9943bbedb7d65-e1766000291585-1024x235.png) ### Become SASBOSS Ready. Fast. Academe is Access4’s on-demand training hub, built to get partners up to speed quickly and confidently. Structured learning paths take you from first login to platform expert, with practical exercises and real-world examples designed to build capability from day one. [ Explore Academe ](https://www.access4.com/uk/contact-us/) ### Let SASBOSS do the talking Book a demo and see the vendor-agnostic platform that partners are using to provision faster, bill cleaner, and grow with confidence. [ Book a Demo ](https://www.access4.com/uk/book-a-demo/) [ ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/09/UCEclipse-Featured-Image-Call-Flow-1024x683.png) ](https://www.access4.com/uk/uceclipse-multiple-devices-one-identity/) - September 8, 2026 - [Article](https://www.access4.com/uk/category/article/), [Product Spotlight](https://www.access4.com/uk/category/product-spotlight/) - [UC](https://www.access4.com/uk/pillar/uc/) ### [Inside UCEclipse: Multiple devices, one identity.](https://www.access4.com/uk/uceclipse-multiple-devices-one-identity/) Mobile-first here doesn't mean mobile treated as a bonus feature bolted onto a desk-based system. It what the whole platform is built from, so staff are reachable wherever they're working. [ Read More > ](https://www.access4.com/uk/uceclipse-multiple-devices-one-identity/) [ ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/09/Sasboss-Article-Featured-image-2-1024x683.png) ](https://www.access4.com/uk/what-is-sasboss-the-platform-behind-a-smarter-way-to-sell-cloud-voice/) - September 7, 2026 - [Article](https://www.access4.com/uk/category/article/) ### [What Is SASBOSS? The Platform Behind a Smarter Way to Sell Cloud Voice](https://www.access4.com/uk/what-is-sasboss-the-platform-behind-a-smarter-way-to-sell-cloud-voice/) SASBOSS is Access4's platform for channel partners. It's where you quote, provision and manage cloud communications services for your customers, all from one place. [ Read More > ](https://www.access4.com/uk/what-is-sasboss-the-platform-behind-a-smarter-way-to-sell-cloud-voice/) [ ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/09/Welcome-to-the-Team-Featured-Image-Jack-1024x640.png) ](https://www.access4.com/uk/access4-uk-appoints-jack-brook-as-regional-partner-director/) - September 1, 2026 - [Article](https://www.access4.com/uk/category/article/) - [Access4](https://www.access4.com/uk/pillar/access4/) ### [Access4 UK Appoints Jack Brook as Regional Partner Director](https://www.access4.com/uk/access4-uk-appoints-jack-brook-as-regional-partner-director/) Access4 has appointed Jack Brook as Regional Partner Director, strengthening its UK channel team at a moment when more partners are looking to move beyond standalone voice. [ Read More > ](https://www.access4.com/uk/access4-uk-appoints-jack-brook-as-regional-partner-director/) [ ![Promotional banner: Introducing UC Eclipse powered by Saboss, with a phone system and devices displayed on a dark teal background.](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/08/UCEclipse-Product-Release-Featured-Image-1024x683.png) ](https://www.access4.com/uk/access4-launches-uceclipse/) - September 1, 2026 - [Product Spotlight](https://www.access4.com/uk/category/product-spotlight/) - [UC](https://www.access4.com/uk/pillar/uc/) ### [UCEclipse is now live: Our mobile-first communications solution](https://www.access4.com/uk/access4-launches-uceclipse/) We've just launched UCEclipse. It's one platform for calls, messages and call center features, and it works the same way wherever someone picks it up. [ Read More > ](https://www.access4.com/uk/access4-launches-uceclipse/) ## Frequently Asked Questions What is SASBOSS? SASBOSS is Access4’s automation platform for quoting, ordering, provisioning, billing and managing communications services. How does SASBOSS differ from traditional telecoms provisioning platforms? SASBOSS combines operational, billing and service management capabilities into a single platform, reducing administration and manual processes. Can SASBOSS automate invoicing? Yes. SASBOSS automatically generates invoices for recurring services, significantly reducing manual billing effort. Can I bill non-telephony products through SASBOSS? Yes. SASBOSS can be used to invoice a wide range of recurring products and services. How long does it take to onboard a customer in SASBOSS? Deployment times vary, but SASBOSS is designed to streamline customer onboarding and reduce operational delays. Does SASBOSS support multi-site customers? Yes. Multi-site businesses can be managed through a single platform. Can I manage multiple suppliers and distributors in one platform? Yes. SASBOSS is designed to centralise management across multiple vendors and services. Does SASBOSS integrate with financial systems? Financial integration options are available to help streamline billing and reporting processes. How does SASBOSS help reduce operational overhead? By automating provisioning, billing and service management tasks, SASBOSS reduces manual administration and improves efficiency. Can SASBOSS help me scale my telecoms business? Absolutely. SASBOSS is designed to support partner growth without requiring proportional increases in back-office resource. --- ### [Customer Experience](https://www.access4.com/uk/solution/customer-experience/) **Published:** December 16, 2025 **Author:** Joel **Content:** Products # Customer Experience ## The CX Opportunity Partners Cannot Afford to Miss. The CX market is growing fast, and your customers are feeling the pressure to keep up. Access4’s CX portfolio gives partners a range of fully integrated, omnichannel contact centre solutions that are built for scale. [ Book a Demo ](https://www.access4.com/uk/book-a-demo/) [ Explore SASBOSS > ](https://www.access4.com/uk/solution/sasboss/) ![Collage of multiple software screenshots: dashboards, chat interface, and user collaboration tools over a colorful abstract background.](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/07/Access4-CX-Platform-Image.png) ## Contact centre solutions for every customer journey CX is where the opportunity is, and the right portfolio is what separates the partners winning it Access4 gives UK service providers a CX portfolio spanning voice, chat, email, and Teams, fully managed through SASBOSS and built to deliver recurring revenue that compounds. [ Book a Demo ](https://www.access4.com/uk/book-a-demo/) ## The Customer Experience Portfolio Built to Raise the Bar. The CX opportunity is real, it is growing, and the partners moving on it are pulling ahead. Access4’s CX portfolio gives UK service providers a compelling, high-margin offering, fully managed through SASBOSS. Xima CC4Teams ROGER365.io ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2025/12/UCTeams-14.png) ### The Contact Centre Solution That Opens Doors Xima is the cloud-based contact centre solution giving partners a genuine edge in the CX market. Omnichannel support, advanced analytics, and a flexible licensing model that works in your favour make Xima the kind of product that wins deals and keeps customers coming back. #### Why Partners Choose Xima - Opens new opportunities in the high-growth CX market - Flexible licensing model that increases margins - Differentiates your portfolio with rich analytics & reporting ![Neon CX badge floats over a software dashboard showing an Evaluation Score dialog with a progress bar on a blue background.](https://www.access4.com/uk/wp-content/uploads/sites/4/2025/12/Xima-product-Visual.png) **Ideal Fit:** Contact centres and customer-facing organisations in finance, healthcare, hospitality, and service industries. ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2025/12/CC4Teams-1-3.png) ### Merge Contact Centres with Microsoft Teams CC4Teams transforms Microsoft Teams into a fully functional contact centre. This means partners can deliver complete CX solutions directly into a customer’s existing Microsoft ecosystem, without needing additional platforms. ##### Why Partners Choose CC4Teams - Taps into the massive Microsoft Teams market - Creates strong CX upsell opportunities - Expands recurring revenue and improves customer retention ![Screenshot of CC4Teams dashboard showing left navigation, top search bar, central CX graphic, and queue statistics panel on the right.](https://www.access4.com/uk/wp-content/uploads/sites/4/2025/12/CC4Teams-Platform-Visual-1024x819.png) **Ideal Fit:** Organisations already using Teams that want to extend into omnichannel customer service. ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2025/12/UCTeams-22.png) ### AI-Powered, Omnichannel CX. Integrated Natively in Microsoft Teams. ROGER365.io (R365) integrates deeply within Microsoft Teams to deliver omnichannel customer engagement enhanced by AI insights. Partners gain a competitive edge with a solution that fits naturally into existing Teams workflows. ##### Why Partners Choose R365 - AI-powered insights that elevate CX and agent performance - Enhances your Teams offering with native CX capability - Omnichannel experience delivered directly inside Teams ![Screenshot of a Roger365 contact center dashboard with queue metrics and a chat panel on the right.](https://www.access4.com/uk/wp-content/uploads/sites/4/2025/12/Roger365-Platform-Visual-1024x819.png) **Ideal Fit:** Service desks, utilities, insurance, healthcare, and other Teams-centric organisations. ### Complete Your Stack with UC and UX CX is only one part of a modern communications ecosystem. Build stronger, high-value customer solutions by combining CX with Access4’s Unified Communications (UC) and User Experience (UX) products. [ Explore UC Solutions ](https://www.access4.com/uk/solution/unified-communications/) [ Explore UX Solutions ](https://www.access4.com/uk/solution/user-experience/) ### SASBOSS. The whole stack. One platform. Vendor-agnostic and built exclusively for partners. SASBOSS centralises provisioning, management, reporting, billing, and compliance across your communications stack, giving you complete visibility and control across your entire customer base. [ Book a Demo ](https://www.access4.com/uk/book-a-demo/) [ Explore SASBOSS > ](https://www.access4.com/uk/solution/sasboss/) ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/02/SASBOSS.png) ## The SASBOSS Advantage No more manual provisioning. SASBOSS automates it end to end. Faster onboarding, fewer tickets, more time back for your team. Streamlined billing and account management that keeps pace as you scale. Your team, trained and certified through Academe, ready before your customers ask. ## The opportunity is closer than you think The customers who need Access4’s UC portfolio are already on your books. Get in touch today and start converting existing relationships into new growth and recurring revenue. [ Book a Demo ](https://www.access4.com/uk/book-a-demo/) [ Explore SASBOSS > ](https://www.access4.com/uk/solution/sasboss/) ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2025/12/9355dfdda9b3c05598f290d806d9943bbedb7d65-e1766000291585-1024x235.png) Access4 partners do not just get a platform. They get Academe. Our learning academy gives your team on-demand training, certifications, and resources designed to turn them into SASBOSS experts and get your business to revenue faster than you thought possible. [ Book a Demo ](https://www.access4.com/uk/book-a-demo/) ![Overlapping banner showing INFOBOSS graphic over a white Academe homepage with 'Welcome to Academe' and colorful wave design (website collage).](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/07/Academe-Screenshot.png) ## Partners With the Right CX Portfolio Are Winning Deals Others Cannot. ### Why CX Is the Move Partners Cannot Afford to Miss. - Tap into the high-growth CX market - Add new recurring revenue streams - Bundled products for stronger margins - Customer stickiness and longer retention ### What Great CX Looks Like For Customers. - Seamless engagement across every channel - Smarter routing for faster, better service - Real-time analytics that drive sharper decisions - Flexible licensing that scales as you grow ## Frequently Asked Questions Which contact centre solution is right for my business? The right solution depends on your requirements, user volumes, channels and Microsoft Teams strategy. What is the difference between Xima, Roger365 and CC4Teams? Each platform provides a different combination of reporting, omnichannel engagement, AI and licensing models. Can I run a contact centre directly within Microsoft Teams? Yes. Teams-native contact centre solutions, CC4Teams and Roger365 are available. What omnichannel capabilities are available? Options include voice, email, webchat, SMS and WhatsApp engagement. Can contact centre reporting improve agent performance? Yes. Reporting provides visibility into service levels, productivity and customer outcomes. Can I integrate my CRM with any of Access4's contact centre solutions? Yes. CRM integration is available across multiple of our contact centre platforms. To find out more, contact our sales team. How long does a contact centre implementation take? Implementation timelines vary based on complexity and project scope. --- ### [User Experience](https://www.access4.com/uk/solution/user-experience/) **Published:** December 16, 2025 **Author:** Joel **Content:** Products # User Experience ## The UX portfolio that closes the gaps in your offering. Access4’s User Experience portfolio is built to close the gaps in your core offering. These additions work alongside your UC and CX solutions, giving partners a complete, whole-of-service package for every customer need. [ Book a Demo ](https://www.access4.com/uk/book-a-demo/) [ Explore SASBOSS > ](https://www.access4.com/uk/solution/sasboss/) ![Collage of software dashboards and admin panels over a blue teal background with a prominent green 'UX' badge in the foreground.](https://www.access4.com/uk/wp-content/uploads/sites/4/2025/12/UX-Platforms-Visual.png) ## Add-ons that deliver more across every deployment. Access4’s UX portfolio layers compliance, automation, insights, and seamless workflows across your customers’ environments. For partners, the impact is a more differentiated offering, stronger recurring revenue, and solutions that go beyond the expected. [ Book a Demo ](https://www.access4.com/uk/book-a-demo/) ## The User Experience Portfolio Built for Complete Solutions. The right add-ons make the difference between a good solution and a complete one. Access4’s UX portfolio delivers exactly that, with every product provisioned, supported, and managed through SASBOSS. UCPayd CRM Integrations Call Recording SMS Gateway Number Management UCInsights ## Payment Gateway ### PCI compliant payments without the risk Most businesses taking credit card payments over the phone are carrying risk they cannot see. UCPayd changes that, with a payment gateway built to meet PCI DSS compliance requirements, protect sensitive data, and strengthen customer trust with every transaction. #### Why Partners Choose UCPayd - A compliance gap your competitors have not closed yet - Sells through education and lands on genuine customer need - Deepens trust and strengthens every customer relationship ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2025/12/UCPayd_00.png) ## CRM Integrations ### Connected Systems. Customer Engagement That Sticks. When UC and CRM platforms are connected, good customer engagement becomes great. CRM Integrations make the connection seamless, improving workflow efficiency, unlocking upsell opportunities, and giving your customers an experience that is genuinely hard to walk away from. ##### Why Partners Choose CRM Integrations - Integrations your customers are already asking for - Opens natural pathways into analytics, reporting, and CX - Turns everyday workflows into long-term retention tools ![Collage of Windows desktop windows and a glowing UX badge labeled UX at the bottom left, symbolizing user experience design concept.](https://www.access4.com/uk/wp-content/uploads/sites/4/2025/12/Go-Integrator-Product-Visual.png) ## Call Recording ### More than a recording. A competitive advantage. Most partners sell call recording as a compliance tool. The smart ones sell it as a competitive advantage. Call Recording delivers compliant recording, AI-powered analytics, and actionable insights that strengthen UC and CX deals and add significant value in industries where compliance is everything. ##### Why Partners Choose Call Recording - Compliance upsell that works harder in every UC and CX deal - Analytics that move the needle on portfolio differentiation - QA and compliance stickiness that pays off over time. ![UI screenshot showing a modal titled 'Edit Queue Criteria' over a queue management dashboard with a blue header and 'New Queue' button](https://www.access4.com/uk/wp-content/uploads/sites/4/2025/12/Smarsh-Platform-Visual.png) ## SMS Gateway ### Some messages need to land first time. Every time. When reliability matters, nothing beats SMS. SMS Gateway enables businesses to send reminders, notifications, and security messages instantly, delivering a flexible, high-demand solution that slots seamlessly into any customer environment without complexity. ##### Why Partners Choose SMS Gateway - Every vertical. Every customer type. Every time. - The quick win that solves a need every business already has - Turns messaging volumes into meaningful revenue per customer ![Blurred screenshot of a SaaS admin dashboard with a left navigation rail, breadcrumbs, and a main content area titled 'Mr Robot' with a green UX badge on the right.](https://www.access4.com/uk/wp-content/uploads/sites/4/2025/12/SMS-Gateway-Product-Visual.png) ## Number Management ### Global ambitions need global numbers. New markets do not wait. Number Management gives your customers access to international geographic and toll-free numbers instantly, removing the barriers to global expansion and making it easier to reach new customers wherever they happen to be. ##### Why Partners Choose Number Management - Unlocks markets your customers are already eyeing - One-stop provider status that competitors cannot touch - Scales instantly as international ambitions grow ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2025/12/number_00.png) ## UCInsights ### The difference between data and decisions. The gap between data and decisions is where performance gets lost. UCInsights closes it, delivering analytics across calls, agents, and workflows that bring intelligence to your customers’ communications stack. ##### Why Partners Choose UCInsights - Upsell opportunities across UC and CX that practically find themselves - Data sticky enough to make churn a distant concern - Insights powerful enough to make your offering stand apart ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2025/12/uc-insight_00.png) ## UC and CX turn a stack into a solution UX solutions round out the foundation of your wider portfolio. Combine them with Access4’s Unified Communications (UC) and Customer Experience (CX) solutions for a stronger, more complete customer offering. [ Explore UC Solutions ](https://www.access4.com/uk/solution/unified-communications/) [ Explore CX Solutions ](https://www.access4.com/uk/solution/customer-experience/) ### SASBOSS. Every communications solution. One platform. Vendor-agnostic and purpose-built for MSPs and resellers. SASBOSS centralises provisioning, management, reporting, billing, and compliance across all your solutions, delivering complete visibility and control across your entire customer base from one powerful platform built without compromise. [ Book a Demo ](https://www.access4.com/uk/book-a-demo/) [ Explore SASBOSS > ](https://www.access4.com/uk/solution/sasboss/) ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/02/SASBOSS.png) ## The SASBOSS Advantage No more manual provisioning. SASBOSS automates it end to end. Faster onboarding, fewer tickets, more time back for your team. Streamlined billing and account management that keeps pace as you scale. Your team, trained and certified through Academe, ready before your customers ask. ## The opportunity is closer than you think The customers who need Access4’s UC portfolio are already on your books. Get in touch today and start converting existing relationships into new growth and recurring revenue. [ Book a Demo ](https://www.access4.com/uk/book-a-demo/) [ Explore SASBOSS > ](https://www.access4.com/uk/solution/sasboss/) ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2025/12/9355dfdda9b3c05598f290d806d9943bbedb7d65-e1766000291585-1024x235.png) Access4 partners do not just get a platform. They get Academe. Our learning academy gives your team on-demand training, certifications, and resources designed to turn them into SASBOSS experts and get your business to revenue faster than you thought possible. [ Book a Demo ](https://www.access4.com/uk/book-a-demo/) ![Overlapping banner showing INFOBOSS graphic over a white Academe homepage with 'Welcome to Academe' and colorful wave design (website collage).](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/07/Academe-Screenshot.png) ## User Experience Drives Value, Retention, and Revenue ### Why UX Is the Move Partners Cannot Afford to Miss. - Upsell across UC and CX without the effort - High-value add-ons that drive serious recurring revenue - Portfolio depth competitors cannot easily replicate - Retention built into every customer relationship ### What Great UX Looks Like For Customers. - Security, compliance, and automation as standard - Connects core systems to communication workflows - Sharper interactions from the very first deployment - Insights that drive meaningful performance gains - Scales without limits as customers grow ## Frequently Asked Questions Is call recording included within all UC solutions? We have native recording in UCXpress and UCEclipse. Call cabinet solutions can be provisioned on UCTeams and UCXpress. What CRM integration tools are available? Nava Go Integrator is available alongside our UCXpress solution. For more information on CRM integrations, reach out to your account manager, or contact us. Do I need a seperate login to access the SMS gateway? No. Our SMS gateway product is built natively within SASBOSS. What is number management? Number management is handled within SASBOSS. This gives you the ability to purchase and assign numbers within your SASBOSS portal. What is UCInsights? UCInsights within SASBOSS is where you can view your revenue reporting dashboard. --- ### [Professional Services](https://www.access4.com/uk/solution/professional-services/) **Published:** December 16, 2025 **Author:** Joel **Content:** Products # Professional Services ## The Team Behind Your Team. The best deployments happen when the right people are behind them. Access4’s Professional Services gives you skilled professionals who work alongside your team, fill any capability gaps, and make sure every customer goes live on time, on spec, and without the guesswork. [ Talk to Us ](https://www.access4.com/uk/contact-us/) [ Become a Partner > ](https://www.access4.com/uk/partner-network/the-partner-program/) ## You Focus on Growth. We Will Handle the Complexity. Cloud communications are simpler with the right team behind you. Access4’s Professional Services makes every deployment fast and smooth. #### End-to-End Expertise Every detail handled from start to go-live. Your projects always land as planned. #### Partner-First Support Your team backed by ours. Focus on growth. We will handle the rest. #### Faster Time to Value Customers live faster. Revenue realised sooner. Team pressure reduced. #### Scalable Solutions From single deployments to complex rollouts. We scale to fit every time. #### Reduced Risk No costly errors. No downtime. Seamless transitions that protect your reputation. #### Integrated Enablement Professional Services, Academe, and [APEX.](https://www.access4.com/uk/partner-network/the-partner-program/ "The Partner Program") The complete Access4 growth ecosystem. ### Hear more about what our partners have to say [ Case Studies ](https://www.access4.com/uk/resources/?category=case-study) ## No Surprises. No Shortcuts. Just Deployments Done Right. The six steps that makes complex deployments look easy. ##### Discovery & Project Kick-Off Stakeholder workshops and project planning sessions define the outcomes, lock in timelines, and set clear communication channels from day one. ##### Solution Design & Planning We validate technical requirements, stress test network readiness, and document every configuration into a deployment blueprint that leaves nothing to chance. ##### Configuration & Remote Deployment The platform, users, devices, integrations, and call flows, all provisioned remotely and built exactly to spec. No shortcuts, no surprises. ##### Training & User Readiness A confident team is a productive team. Administrator and user training, documentation, and knowledge transfer mean every customer walks into go-live ready, not just briefed. ##### Cut-Over & Hypercare Go-live is not the finish line, it is the moment that matters most. We manage the transition, coordinate porting and activation, and stay close with dedicated hypercare support until every issue is resolved. ##### Project Closure & Handover Properly closed, not just switched off. Structured handover, final documentation, confirmed deliverables, and stakeholder sign-off, so customers move into ongoing support with total clarity. [ Talk to Us ](https://www.access4.com/uk/contact-us/) [ Become a Partner > ](https://www.access4.com/uk/partner-network/the-partner-program/) ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2025/12/9355dfdda9b3c05598f290d806d9943bbedb7d65-e1766000291585-1024x235.png) ## Academe. Built to Help You Win. Professional Services handles the deployment. Academe handles everything that comes next. On-demand training, certifications, and resources designed to turn every partner team into SASBOSS experts who can manage, grow, and win with confidence. At Academe, we believe the best partnerships are built on genuine capability. The partners who get the most from Access4 are the ones who invest in building that capability early, and we're here to make that investment count. Expert-led learning, a community of peers who've walked the same path, and a relentless focus on outcomes that matter to your business. ![Jason Tran](https://www.access4.com/uk/wp-content/uploads/sites/4/2025/12/access4_favicon.png) Jason TranAcademe Manager, Access4 ![Overlapping banner showing INFOBOSS graphic over a white Academe homepage with 'Welcome to Academe' and colorful wave design (website collage).](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/07/Academe-Screenshot-1024x799.png) ### The training that fits around your business From bite-sized modules to full certifications, Academe gives your team everything they need to stay sharp and deliver more value. [ Book a Demo ](https://www.access4.com/uk/book-a-demo/) ## Frequently Asked Questions Who can use Access4 Professional Services? Any partner who wants to deliver more without hiring more. Professional Services gives you the skilled backing to deploy Access4 solutions at scale, maintain quality across every project, and keep your team focused on winning new business. Is Professional Services only for large projects? Not at all. Our approach is flexible enough to fit every project, from a single deployment to a complex multi-site rollout. Whatever the size, every customer gets the same level of expertise and attention. How does Professional Services fit with my existing processes? We work as an extension of your team, not a replacement for it. Our specialists collaborate with your project managers and technical staff to make sure every deployment aligns with your business model, your processes, and your customers’ expectations. What makes Access4 Professional Services different? Unlike generic service providers, we specialise exclusively in cloud communications and SASBOSS enablement. That means faster delivery, fewer risks, and a partner-first approach that is built around your success from day one. Can I combine Professional Services with other Access4 programs? Absolutely, and it is something we actively encourage every partner to consider. Many partners use Professional Services alongside APEX for growth incentives and Academe for team training. Together they create a complete growth ecosystem that accelerates success and builds long-term capability across your entire business. What happens if something goes wrong after go-live? Nothing gets left to chance. Our Hyper Care period puts dedicated support in place the moment your customers go live, making sure every issue is caught early, resolved fast, and never given the chance to impact the customer experience. How do I request Professional Services? Simply get in touch and tell us about your project. We will put together a tailored plan and timeline that fits your needs and gets your customers moving without delay. [Talk to Us >](https://www.access4.com/uk/contact-us/) [ ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/09/UCEclipse-Featured-Image-Call-Flow-1024x683.png) ](https://www.access4.com/uk/uceclipse-multiple-devices-one-identity/) - September 8, 2026 - [Article](https://www.access4.com/uk/category/article/), [Product Spotlight](https://www.access4.com/uk/category/product-spotlight/) - [UC](https://www.access4.com/uk/pillar/uc/) ### [Inside UCEclipse: Multiple devices, one identity.](https://www.access4.com/uk/uceclipse-multiple-devices-one-identity/) Mobile-first here doesn't mean mobile treated as a bonus feature bolted onto a desk-based system. It what the whole platform is built from, so staff are reachable wherever they're working. [ Read More > ](https://www.access4.com/uk/uceclipse-multiple-devices-one-identity/) [ ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/09/Sasboss-Article-Featured-image-2-1024x683.png) ](https://www.access4.com/uk/what-is-sasboss-the-platform-behind-a-smarter-way-to-sell-cloud-voice/) - September 7, 2026 - [Article](https://www.access4.com/uk/category/article/) ### [What Is SASBOSS? The Platform Behind a Smarter Way to Sell Cloud Voice](https://www.access4.com/uk/what-is-sasboss-the-platform-behind-a-smarter-way-to-sell-cloud-voice/) SASBOSS is Access4's platform for channel partners. It's where you quote, provision and manage cloud communications services for your customers, all from one place. [ Read More > ](https://www.access4.com/uk/what-is-sasboss-the-platform-behind-a-smarter-way-to-sell-cloud-voice/) [ ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/09/Welcome-to-the-Team-Featured-Image-Jack-1024x640.png) ](https://www.access4.com/uk/access4-uk-appoints-jack-brook-as-regional-partner-director/) - September 1, 2026 - [Article](https://www.access4.com/uk/category/article/) - [Access4](https://www.access4.com/uk/pillar/access4/) ### [Access4 UK Appoints Jack Brook as Regional Partner Director](https://www.access4.com/uk/access4-uk-appoints-jack-brook-as-regional-partner-director/) Access4 has appointed Jack Brook as Regional Partner Director, strengthening its UK channel team at a moment when more partners are looking to move beyond standalone voice. [ Read More > ](https://www.access4.com/uk/access4-uk-appoints-jack-brook-as-regional-partner-director/) [ ![Promotional banner: Introducing UC Eclipse powered by Saboss, with a phone system and devices displayed on a dark teal background.](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/08/UCEclipse-Product-Release-Featured-Image-1024x683.png) ](https://www.access4.com/uk/access4-launches-uceclipse/) - September 1, 2026 - [Product Spotlight](https://www.access4.com/uk/category/product-spotlight/) - [UC](https://www.access4.com/uk/pillar/uc/) ### [UCEclipse is now live: Our mobile-first communications solution](https://www.access4.com/uk/access4-launches-uceclipse/) We've just launched UCEclipse. It's one platform for calls, messages and call center features, and it works the same way wherever someone picks it up. [ Read More > ](https://www.access4.com/uk/access4-launches-uceclipse/) ## Got a Project in Mind? Let Us Take It From Here. Professional Services handles the complexity so you do not have to. Fast, straightforward, and built around your customers’ needs. Get in touch today and get your next deployment moving. [ talk to us ](https://www.access4.com/uk/contact-us/) [ Contact Us > ](https://www.access4.com/uk/contact-us/) --- ### [CRM Integration](https://www.access4.com/uk/solution/crm-integration/) **Published:** February 11, 2026 **Author:** Joel **Content:** Products # CRM Integration ## Connect your communications with the systems that run your business Access4 integrates seamlessly with leading CRM platforms, enabling your teams to work smarter, respond faster, and keep every customer interaction in one place. ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2025/12/CRM_Intro.png) ## Access4 CRM Integrations Our integrations support a wide range of CRM platforms and deployment models, making it easy to: - Integrate with your existing tech stack - Scale as your business grows - Deliver CRM-connected solutions to your customers ## Supported CRM Platforms By Vertical Explore the most popular CRM platforms Access4 integrates with across each industry. Looking for something specific? Our UC Marketplace lists every supported CRM and integration. [ Go to Marketplace ](#) Automotive ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/02/AFAS-Profit.png) AFAS Profit ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2025/12/AFAS-Small-Business.png) AFAS Small Business ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2025/12/AGP-Kerridge.png) AGP Kerridge ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2025/12/Audev-CarIT.png) Audev CarIT ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2025/12/AutoVu-300x46.png) AutoVu ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2025/12/CarQall-300x70.png) CarQall ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2025/12/CSS-Car-Systems.png) CSS-Car-Systems ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2025/12/Dation.png) Dation ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2025/12/IDAS.png) IDAS ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2025/12/Line-Up-300x84.png) Line-Up ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2025/12/Plainwise--300x69.png) Plainwise ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/02/Regie.png) Regie ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2025/12/TaxSys-Pro-300x89.png) TaxSys Pro ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2025/12/WinTax.png) WinTax Education ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/02/AFAS-Profit.png) AFAS Profit ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2025/12/AFAS-Small-Business.png) AFAS Small Business ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/02/Arbor-300x115.png) Arbor ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/02/BromCom.png) BromCom ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/02/FlexKids.png) FlexKids ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/02/KidsVision-300x131.png) KidsVision ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2025/12/Line-Up-300x84.png) Line-Up ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/02/Magister-300x118.png) Magister ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2025/12/Plainwise--300x69.png) Plainwise ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/02/Somtoday-300x141.png) Somtoday ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/02/TOPdesk-300x49.png) TOPdesk Finance ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/02/AFAS-Profit.png) AFAS Profit ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/02/Accelerate-300x39.png) Accelerate ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/02/AccountView.png) AccountView ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/02/AdminPulse--300x68.png) AdminPulse ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2025/12/AFAS-Small-Business.png) AFAS Small Business ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/02/AuditCase.png) AuditCase ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/02/DATEV-pro.png) DATEV pro ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/02/eBlinqx-300x92.png) eBlinqx ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/02/Exact-Globe.png) Exact Globe ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/02/Exact-Online.png) Exact Online ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/02/Exact-Synergy-Enterprise.png) Exact Synergy Enterprise ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/02/Exact-Synergy.png) Exact Synergy ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/02/Finly-300x92.png) Finly ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/02/fixfin-300x150.png) fixfin ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/02/KING-Software-300x178.png) KING Software ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2025/12/Line-Up-300x84.png) Line-Up ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/02/Mijn-Kantoor-300x142.png) Mijn Kantoor ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/02/Notarisdossier-300x38.png) Notarisdossier ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2025/12/Plainwise--300x69.png) Plainwise ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/02/ResalePartners-300x43.png) ResalePartners ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/02/Simplicate.png) Simplicate ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/02/Software-Gemak-Multivers-300x125.png) Software Gemak (Multivers) ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/02/TOPdesk-300x49.png) TOPdesk ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/02/Visma-Radar-300x72.png) Visma Radar Healthcare ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/02/Aerona-1-300x39.png) Aerona ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/02/AFAS-Profit.png) AFAS Profit ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2025/12/AFAS-Small-Business.png) AFAS Small Business ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/02/Aurora-teleQ-1-300x50.png) Aurora teleQ ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/02/ByteGear-1.png) ByteGear ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/02/CGM-1.png) CGM ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/02/Dentally.png) Dentally ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/02/Exquise-Next-Generation.png) Exquise Next Generation ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/02/Exquise.png) Exquise ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/02/Fysiomanager-300x68.png) Fysiomanager ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/02/HealthConnected-HAPIS-300x59.png) HealthConnected HAPIS ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/02/HealthConnected-HIS-.png) HealthConnected HIS ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/02/HiX-ChipSoft.png) HiX-ChipSoft ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2025/12/Line-Up-300x84.png) Line-Up ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/02/Medicom-300x74.png) Medicom ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/02/mediKIT-300x96.png) mediKIT ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/02/MicroHis-300x55.png) MicroHis ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/02/MINDD-Moet-Ik-Naar-De-Dokter_-300x72.png) MINDD (Moet Ik Naar De Dokter\_) ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/02/Myneva-300x107.png) Myneva ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/02/Nedap-Ons.png) Nedap Ons ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/02/Novadent.png) Novadent ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/02/Oase-Dental-300x86.png) Oase Dental ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/02/Pharmacom-300x64.png) Pharmacom ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/02/Pulse.png) Pulse ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2025/12/Plainwise--300x69.png) Plainwise ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/02/Sanday-Apotheek-300x86.png) Sanday Apotheek ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/02/Sanday-Huisarts-300x87.png) Sanday Huisarts ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/02/Simplex.png) Simplex ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/02/TOPdesk-300x49.png) TOPdesk Hospitality ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/02/Belco-300x102.png) Belco ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/02/Booking-Experts-300x43.png) Booking Experts ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/02/Clientbox-300x59.png) Clientbox ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/02/EveryOffice.png) EveryOffice ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/02/Freshdesk.png) Freshdesk ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/02/Freshservice-300x57.png) Freshservice ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/02/HubSpot-embedded-300x113.png) HubSpot (embedded) ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/02/HubSpot-300x116.png) HubSpot ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/02/Inserve.png) Inserve ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2025/12/Line-Up-300x84.png) Line-Up ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/02/Mews-300x42.png) Mews ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/02/Microsoft-Dynamics-365-embedded.png) Microsoft Dynamics 365 (embedded) ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/02/Neoforce-300x87.png) Neoforce ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2025/12/Plainwise--300x69.png) Plainwise ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/02/RCS-Stratech-Enterprise-300x109.png) RCS Stratech Enterprise ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/02/Recranet-300x105.png) Recranet ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/02/Salesforce-embedded.png) Salesforce (embedded) ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/02/Salesforce.png) Salesforce ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/02/ServiceNow-embedded-300x44.png) ServiceNow (embedded) ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/02/ServiceNow-300x46.png) ServiceNow ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/02/SpinOffice-CRM.png) SpinOffice CRM ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/02/SugarCRM-300x58.png) SugarCRM ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/02/The-Layer.png) The Layer ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/02/TOPdesk-300x49.png) TOPdesk ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/02/Trengo-300x73.png) Trengo ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/02/Zendesk-embedded-300x67.png) Zendesk (embedded) ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/02/Zendesk-Talk-embedded-300x130.png) Zendesk Talk (embedded) ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/02/Zendesk-Talk-300x126.png) Zendesk Talk ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/02/zendesk-300x66.png) zendesk ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/02/Zoho-Desk.png) Zoho Desk Legal ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/02/Actionstep.png) Actionstep ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/02/BaseNet-300x86.png) BaseNet ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/02/CClaw.png) CClaw ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/02/Codex.png) Codex ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/02/Epona-Contactmanager-300x80.png) Epona Contactmanager ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/02/NEXTassyst.png) NEXTassyst ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/02/NEXTmatters.png) NEXTmatters ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/02/Smokeball-300x49.png) Smokeball ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/02/TIQ-Time-300x76.png) TIQ Time ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/02/Urios-300x45.png) Urios Retail ## Explore Solutions for Every Industry [![](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/02/icon-crm-transpo.png)](https://www.access4.com/uk/industry/automotive/)##### [Automotive](https://www.access4.com/uk/industry/automotive/) [![](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/02/icon-crm-education.png)](https://www.access4.com/uk/industry/education/)##### [Education](https://www.access4.com/uk/industry/education/) [![](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/02/icon-crm-bank.png)](https://www.access4.com/uk/industry/finance/)##### [Finance](https://www.access4.com/uk/industry/finance/) [![](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/02/icon-crm-healthcare.png)](https://www.access4.com/uk/industry/healthcare/)##### [Healthcare](https://www.access4.com/uk/industry/healthcare/) [![](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/02/icon-crm-hospitality.png)](https://www.access4.com/uk/industry/hospitality/)##### [Hospitality](https://www.access4.com/uk/industry/hospitality/) [![](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/02/icon-crm-legal.png)](https://www.access4.com/uk/industry/legal/)##### [Legal](https://www.access4.com/uk/industry/legal/) [![](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/02/icon-crm-retail.png)](https://www.access4.com/uk/industry/retail/)##### [Retail](https://www.access4.com/uk/industry/retail/) [ ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/09/UCEclipse-Featured-Image-Call-Flow-1024x683.png) ](https://www.access4.com/uk/uceclipse-multiple-devices-one-identity/) - September 8, 2026 - [Article](https://www.access4.com/uk/category/article/), [Product Spotlight](https://www.access4.com/uk/category/product-spotlight/) - [UC](https://www.access4.com/uk/pillar/uc/) ### [Inside UCEclipse: Multiple devices, one identity.](https://www.access4.com/uk/uceclipse-multiple-devices-one-identity/) Mobile-first here doesn't mean mobile treated as a bonus feature bolted onto a desk-based system. It what the whole platform is built from, so staff are reachable wherever they're working. [ Read More > ](https://www.access4.com/uk/uceclipse-multiple-devices-one-identity/) [ ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/09/Sasboss-Article-Featured-image-2-1024x683.png) ](https://www.access4.com/uk/what-is-sasboss-the-platform-behind-a-smarter-way-to-sell-cloud-voice/) - September 7, 2026 - [Article](https://www.access4.com/uk/category/article/) ### [What Is SASBOSS? The Platform Behind a Smarter Way to Sell Cloud Voice](https://www.access4.com/uk/what-is-sasboss-the-platform-behind-a-smarter-way-to-sell-cloud-voice/) SASBOSS is Access4's platform for channel partners. It's where you quote, provision and manage cloud communications services for your customers, all from one place. [ Read More > ](https://www.access4.com/uk/what-is-sasboss-the-platform-behind-a-smarter-way-to-sell-cloud-voice/) [ ![](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/09/Welcome-to-the-Team-Featured-Image-Jack-1024x640.png) ](https://www.access4.com/uk/access4-uk-appoints-jack-brook-as-regional-partner-director/) - September 1, 2026 - [Article](https://www.access4.com/uk/category/article/) - [Access4](https://www.access4.com/uk/pillar/access4/) ### [Access4 UK Appoints Jack Brook as Regional Partner Director](https://www.access4.com/uk/access4-uk-appoints-jack-brook-as-regional-partner-director/) Access4 has appointed Jack Brook as Regional Partner Director, strengthening its UK channel team at a moment when more partners are looking to move beyond standalone voice. [ Read More > ](https://www.access4.com/uk/access4-uk-appoints-jack-brook-as-regional-partner-director/) [ ![Promotional banner: Introducing UC Eclipse powered by Saboss, with a phone system and devices displayed on a dark teal background.](https://www.access4.com/uk/wp-content/uploads/sites/4/2026/08/UCEclipse-Product-Release-Featured-Image-1024x683.png) ](https://www.access4.com/uk/access4-launches-uceclipse/) - September 1, 2026 - [Product Spotlight](https://www.access4.com/uk/category/product-spotlight/) - [UC](https://www.access4.com/uk/pillar/uc/) ### [UCEclipse is now live: Our mobile-first communications solution](https://www.access4.com/uk/access4-launches-uceclipse/) We've just launched UCEclipse. It's one platform for calls, messages and call center features, and it works the same way wherever someone picks it up. [ Read More > ](https://www.access4.com/uk/access4-launches-uceclipse/) ## Not sure if your CRM is supported? If you don’t see your CRM listed – or you’re planning a new deployment – our team can help assess compatibility and recommend the best integration approach. [ Talk To Us ](https://www.access4.com/uk/contact-us/) --- ## Content Types ### [Article](https://www.access4.com/uk/category/article/) --- ### [Case Study](https://www.access4.com/uk/category/case-study/) --- ### [Press Release](https://www.access4.com/uk/category/press-release/) --- ### [Meet the Team](https://www.access4.com/uk/category/meet-the-team/) --- ### [Product Spotlight](https://www.access4.com/uk/category/product-spotlight/) --- ### [Industry Report](https://www.access4.com/uk/category/industry-report/) --- ### [Book a Demo](https://www.access4.com/uk/category/book-a-demo/) ---